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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,443 Reviews

8,443 Reviews of Lexus of Pembroke Pines - Service Center

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October 23, 2020

Very good service. Very nice. Very attended. Recommend 100%. Very sanitized My cars feels new very clean service on time Excellent work team. Thank you More

by Geikelperez23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Thanks for posting about your 5-star experience with our team. We're proud to have you as a Lexus of Pembroke Pines customer!

October 23, 2020

Customer services is bad. I have been to a lot of Lexus dealership, they were always on point but this dealership. I was so disappointed. More

by CHRISDINH79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Chris - We have high expectations for our guests and it's hard to hear that we let you down. Customer feedback is important to us, so I'm wondering if you would be willing to share further details about your experience. If so, please reach out to me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 23, 2020

Carlos Perez. Was excellent and Good experience He took Carlos Perez. Was excellent and Good experience He took dare of in a very professional experience Like to have him as my service point of conr More

by Hdwr1260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Thanks for posting about your experience with Carlos at Lexus of Pembroke Pines. We are glad to hear that he worked hard to earn your five-stars!

October 22, 2020

Service advisor Carlos Perez always does a great job in explaining the maintenance that my car needs so, I keep coming back. He is knowledgeable and demonstrate a will to help. More

by excaliburdeli
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Oct 22, 2020 -

Lexus of Pembroke Pines responded

We're so grateful for your loyal business! It makes our day to hear that Carlos always takes such good care of you and your vehicle. Thank you for your confidence in Lexus of Pembroke Pines!

October 22, 2020

Isidro my service agent is an incredible asset to your and dealership. Extremely professional courteous. He does a great job of following up with you. More

by ALEXACABY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isidro
Oct 22, 2020 -

Lexus of Pembroke Pines responded

Alexa - thank you for posting about your recent visit to Lexus of Pembroke Pines. It is our goal to provide guests with 5-star service and we're thrilled to hear that Isidro hit the mark. We look forward to seeing you next time!

October 22, 2020

The service personnel were very professional and serviced my vehicle in record time! I only had to wait a little over an hour!! Very awesome More

by COURTNEYWILSON1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Oct 22, 2020 -

Lexus of Pembroke Pines responded

Thank you, Courtney, for trusting us with your vehicle. We're known for performing prompt and precise service and it is fantastic that came true for you. Hope to see you next time! - Lexus of Pembroke Pines team

October 22, 2020

Great service! Everyone was kind and worked in a timely manner. I especially appreciated having my car picked up from my work and returned before I had to leave for home! More

by Gbof
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis
Oct 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines to get the job done. We strive to deliver a seamless experience for guests and I am glad to hear that you were taken care of!

October 22, 2020

My advisor was excellent. He told me what I needed to take care at the moment. He also was able to get my car service at a reasonable time. More

by EMILIOGO2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anred service advisor
Oct 23, 2020 -

Lexus of Pembroke Pines responded

Emilio - thank you for trusting Lexus of Pembroke Pines to take care of your vehicle!

October 22, 2020

Everyone was very helpful. I will definitely recommend family and friends to visit this location for future needs wether revise or purchase of lexus vehicles More

by LD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre was very helpful
Oct 22, 2020 -

Lexus of Pembroke Pines responded

Your endorsement means the world to us! Thank you for your confidence in Lexus of Pembroke Pines!

October 22, 2020

Very disappointed with Lexus for the first time in 12 years. Lexus employees not wearing masks the right way. Shame on them. Don’t feel safe there. More

by ESUCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Lexus of Pembroke Pines responded

This is a concerning review to read. I assure you that customer safety is our number one priority here, and I would be more than willing to speak with you directly about what happened during your visit. Please don't hesitate to give me a call. Thank you, Lourdes Carvelli - Customer Relations Manager - 954-443-2102

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