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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,273 Reviews

8,273 Reviews of Lexus of Pembroke Pines - Service Center

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September 23, 2020

John Steigle is great. So is Richard M. They are great reps of the dealership. You need to give them a big raise. They are great. More

by fredkarlinsky
Recommend Dealer
Yes
Employees Worked With
Richard M sales
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Hi Fred - We appreciate your feedback! It is great to hear that John and Richard earned your five-stars. Safe travels and we hope to see you again at Lexus of Pembroke Pines!

September 22, 2020

John stiegle is the most accommodating service manager, cordial, knowledgeable and personable. An asset to your organization. I would recommend Lexus of Pembroke pines to anyone, already currently have 5 o More

by Arnietesser
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John stiegle
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! John is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We are grateful for your longtime business here, and we look forward to your next visit!

September 22, 2020

I’m very happy with your company. You are first class operation and very professional. I was treated with curtesy. and respect. You answer all my questions and took very good care of my car. Love you guy More

by NCHRISTIAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your business! We are honored to have earned your support and so happy to hear how confident you are in the Lexus of Pembroke Pines team. Safe travels and we hope to see you again down the road!

September 22, 2020

Can’t make an appointment through appPhone rang for 5 Can’t make an appointment through app Phone rang for 5 minutes when trying to make an appointment, had to hang up and call back, then was on hold for More

by JAMESBALDASSARI
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tom Abrahams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Lexus of Pembroke Pines responded

I sincerely apologize for the trouble you had making an appointment and for the delays in checking out your vehicle. I'm also so sorry to hear about your mats. This isn't at all the experience we intend for our customers and I will speak with my team about your feedback. If there is anything that I can do to earn back your business, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

More
September 22, 2020

isidro was a delight to work with thanks very attentive and helpful very nice personality.. would like to eork with him next time again thanks More

by rebbeca1024
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
isidro service dept excellent
Sep 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review, Rebbeca! We appreciate your feedback and you taking the time to shout out Isidro. Safe travels and we hope to see you again at Lexus of Pembroke Pines!

September 21, 2020

Every time I have my vehicle serviced am always satisfied with the service and Customer Service. I would recommend my friends and family to have their vehicle serviced there. More

by deirdremauldin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you in the Lexus of Pembroke Pines family, Deirdre! Thank you for trusting our service team with all your repair and maintenance needs!

September 21, 2020

Excellent services, we are always happy with what they offer and the speed of the service, they are a really profesional team and always taking care of their customer More

by Danay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Sep 22, 2020 -

Lexus of Pembroke Pines responded

Danay - we couldn't ask for better feedback and we appreciate you taking the time to review Lexus of Pembroke Pines! I am glad to hear that our service department continues to impress you during your visits. See you next time!

September 21, 2020

Isidro Garcia is an exceptional employee with outstanding customer service skills. He was approachable, professional, knowledgeable, friendly and helpful. He went above and beyond in assisting us with our ne More

by MIGUIALMANZAR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia - 5 star service.
Sep 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a 5-star review! Isidro is an exceptional member of our team at Lexus of Pembroke Pines, and we are so glad he provided the professional and knowledgeable service we pride ourselves on here. We will certainly share your kind words with him, and we hope to see you again sometime!

More
September 21, 2020

Good facilities, customer service has declined, needs more qualified personnel, great manager, though. Not the worst but not the best either. Need improvement. Good try! More

by BASSLOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaetano Costantino
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review. We always strive for exceptional service here, and I would be more than willing to speak with you directly to learn ways we can improve going forward. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

More
September 20, 2020

My experience with Carlos the service advisor is always the best. He is honest and thrust worthy and treats you as an individual, Takes the time to answer all your questions and concerns More

by m.n.hooker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Sep 22, 2020 -

Lexus of Pembroke Pines responded

What a wonderful review! We are delighted to hear that you receive consistently excellent service from Carlos. Thank you for coming to Lexus of Pembroke Pines for all of your auto needs and for writing us a review.

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