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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,111 Reviews

8,111 Reviews of Lexus of Pembroke Pines - Service Center

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July 21, 2020

I have been a customer of this dealership for quite some time and have never been disappointed with the quality of service and integrity of the service reps who have assisted me. Thank you Lexus of Pembroke More

by CRODRIGUEZ777
Recommend Dealer
Yes
Employees Worked With
Jose Amaro and Jose Camaro
Jul 22, 2020 -

Lexus of Pembroke Pines responded

Hi Carmen, thank you for your loyalty to Lexus of Pembroke Pines. We are proud to have earned your business and are glad to hear that our team consistently provides you with excellent service. All of us are looking forward to taking care of you during your next visit!

July 20, 2020

Very professional agent.Very kind and helpful.Will ask Very professional agent. Very kind and helpful. Will ask for him next service and will recommend him. The service was fast even that I didn't have More

by HFALCON7
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Lexus of Pembroke Pines responded

We appreciate the kind words! It's wonderful to know that our service team took great care of you on your visit with us at Lexus of Pembroke Pines. We look forward to assisting you next time!

July 20, 2020

I enjoyed my last visit at the Pembroke Pines location. When they realized my car diagnosis would take longer than expected, they proposed a loaner. More

by Woomeil
Recommend Dealer
Yes
Employees Worked With
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre
Jul 21, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting the Lexus of Pembroke Pines team to get the job done. We strive to make every service visit an easy process for guests and I am glad that came through to you!

July 19, 2020

This is a great car dealer.awesome customer service.exccelent service advisor .wiil recommend.good job tire technicians Car rides like new again.always take my car there for service. More

by ecorte7
Recommend Dealer
Yes
Employees Worked With
Carlos on service dept.
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your vehicle. We are committed to ensuring customers remain confident behind the wheel and I am glad to hear that you were taken care of. Safe travels from everyone at Lexus of Pembroke Pines!

July 19, 2020

Carlos is wonderful and attentive to my needs. I requested him again for my new lease, whenever I need service etc because of his professionalism. More

by SABINELPN
Recommend Dealer
Yes
Employees Worked With
Carlos
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines. We're elated to hear that Carlos has worked hard to earn your business! It is a pleasure to have you as a customer and we look forward to working with you in the future.

July 19, 2020

The service was quick however I wish I was made aware that I would not be meeting with anyone as I would have gone home and returned once the service was completed. More

by JIMMIQUE
Recommend Dealer
Yes
Employees Worked With
I didn’t meet with anyone in particular
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this feedback. It sounds like there was a miscommunication regarding your appointment and I sincerely apologize for that. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

July 19, 2020

Very good.Everything from SCHEDULING appointment, getting a loaner car was fast and painless. The car was serviced and they did the recall in timely manner More

by Oleg
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share such positive feedback for Lexus of Pembroke Pines. We're committed to offering a seamless experience for guests and it is great to see that came through to you. Our team looks forward to your vehicle's next service visit!

July 19, 2020

I to go to Lexus of Pembroke Pines because of one particular person. Mr Jose Camaro. Mr Camaro doest whatever it takes to meet my expectations, he is a great team player, he goes extra miles and make More

by rbredy01
Recommend Dealer
Yes
Employees Worked With
Manager Jose Camaro
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always make our day, Reginald! We're so proud to hear that you keep coming back to Lexus of Pembroke Pines for Jose's exceptional service. Customer satisfaction is our number-one priority, so it's wonderful to hear that he always delivers a friendly, professional experience. Thank you for continuing to trust us with your vehicle repair needs!

July 19, 2020

I was skeptical about bringing my vehicle to the dealership. To my surprise after speaking with Jose Amaro, he asurred me that I could have my vehicle checked for routine repairs without additional More

by Faith
Recommend Dealer
Yes
Employees Worked With
JOSE AMARO
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us, Faith. We are so glad to see that Jose provided you with a smooth and enjoyable experience as it is our priority to keep customers happy. It is a pleasure to have earned your business at Lexus of Pembroke Pines and we look forward to your next visit!

July 19, 2020

Brought our car in for the 10,000 mile service and for a fuel pump recall. We made an appointment and the car was done on time. Washed and ready to go as promised. More

by MARKthejeweler
Recommend Dealer
Yes
Employees Worked With
Jorge
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thanks for the five-star review, Mark! We're so glad to hear that our service team made getting your 10,000-mile checkup and fuel pump repair an efficient and convenient experience. Thank you for trusting Lexus of Pembroke Pines with your service needs!

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