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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,249 Reviews
Call Service Center (954) 443-2020

8,249 Reviews of Lexus of Pembroke Pines - Service Center

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August 11, 2020

Outstanding service from John Steigele, as usual! His team is always on time and he keeps me updated and informed of my car's service. More

by JRC
Recommend Dealer
Yes
Employees Worked With
John Steigele
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Aug 11, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you as a loyal customer! It's wonderful to hear that John and the rest of our service team always deliver such an efficient, transparent experience when you bring your car in. Thank you for your confidence in Lexus of Pembroke Pines!

August 10, 2020

Worst service . They don’t fix your car while under warranty just to charge you more . I take the car for same issues and never got fixed. More

by PAOCARI
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2020 -

Lexus of Pembroke Pines responded

we expect guests to be satisfied in the services provided by our team and I am sorry if we missed that mark. we aim to be as transparent as possible for our guests, I will discuss this feedback with the right people so we can provide a more seamless and enjoyable experience moving forward. Unfortunately I cannot look up your information without your full name to address this matter better- please feel free to reach out to me so we can discuss this further. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 10, 2020

This location is very fast and efficient. The employees here are very friendly and professional. You come in and they take good care of you and your car. More

by Nene3b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2020 -

Lexus of Pembroke Pines responded

Thanks for the five-star review! We're so glad we could deliver a friendly, efficient service experience. We appreciate your business here at Lexus of Pembroke Pines!

August 09, 2020

Everyone was friendly and efficient from the girl who met me at my car to Jeremy to the cashier, etc. My oil change was done quickly More

by BETTY.ROBAINA
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2020 -

Lexus of Pembroke Pines responded

Hi Betty - Thanks for the review! We are happy to hear that Jeremy and the team were able to get the job done so efficiently. Safe travels and we hope to see you back at Lexus of Pembroke Pines next time!

August 09, 2020

Thanks to John Steigle he makes the experience a pleasure to get my car serviced. I haven't been fortunate with any other service representative.there. More

by oholmedal
Recommend Dealer
Yes
Employees Worked With
John Steigle
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Aug 10, 2020 -

Lexus of Pembroke Pines responded

While I'm delighted that John delivered a five-star experience, I'm concerned by the rest of your feedback. If you're willing, I would really appreciate the chance to learn more about your previous visits. Please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 09, 2020

My Service Associate was very professional and courteous.....Made my experience sooo easy...Thanks Isidro....I won’t hesitate to refer my friends....Superb Service More

by JANIWOOD57
Recommend Dealer
Yes
Employees Worked With
Isidro
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Aug 09, 2020 -

Lexus of Pembroke Pines responded

We love hearing that Isidro was able to make your service experience go so smoothly! Thank you for sharing and we hope to see you back at Lexus of Pembroke Pines next time!

August 09, 2020

Waiting time so long appointment for 11 am at 1 pm they call me to explain the car will be ready at 4pm.i waste my off day, the service dpt always is full, to many persons in the waiting room. More

by Carmen Tapanes
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
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August 09, 2020

I was underwhelmed with my visit. When I came for my first visit having recently relocated, the service man barley greeted me, didn’t welcome me or ask me if he could be of assistance. He pointed to the More

by Madison.k.hill1
Recommend Dealer
No
Employees Worked With
Not entirely sure as it wasn’t clear from the experience
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August 08, 2020

Love my car! And I gotta love my service agent Melissa, shes the best hands down! Plus my salesman Nick Holden is awesome as well! More

by jayee20
Recommend Dealer
Yes
Employees Worked With
Nick Holden
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Aug 10, 2020 -

Lexus of Pembroke Pines responded

We really appreciate the five-star review! It's great to hear that Melissa and Nick took such good care of you. Thank you for your confidence in Lexus of Pembroke Pines - we'll always be just a call away!

August 08, 2020

I love the convenience that I have when I have service on my car they schedule the appointment they call before coming my car is picked up and I’m left with a loaner the next day or later that day they call More

by B_MARKS80
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
Report | Print
Aug 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for leaving a review. At Lexus of Pembroke Pines, we appreciate feedback like this as it lets our team know that we are doing our job right. It is a pleasure to have you as a customer and we look forward to working with you during your next service visit!

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