Lexus of Pembroke Pines - Service Center

Everything thing was fine! The only complaint I have was the used steering wheel protector that was left inside my car when I picked it up after service. With the pandemic, that should have been thrown awa the used steering wheel protector that was left inside my car when I picked it up after service. With the pandemic, that should have been thrown away. Otherwise no issues with the department. Carlos was training someone who did a good job! More

Very practical, fast, they understood my needs, they speak Spanish that’s a plus, efficient, and profesional. They had my car ready in no time and also nice and clean !!! speak Spanish that’s a plus, efficient, and profesional. They had my car ready in no time and also nice and clean !!! More

Melissa has been taking care of my Lexus since I purchased it. She understands and takes care of everything. This Lexus dealership is second to none. purchased it. She understands and takes care of everything. This Lexus dealership is second to none. More

Wonderful service. Ever time we take our vehicles to be serviced we receive a loaner car. Or service advisor John Steigele takes very good care of us he tries to get all the discounts that we can possibly serviced we receive a loaner car. Or service advisor John Steigele takes very good care of us he tries to get all the discounts that we can possibly receive from the manufacturers and the dealer to apply to our bill so we can afford to maintain our car in the Manor should be kept.Thank you, Mrs. Turici More

I’m sure Covid had a lot to do with the interaction of the employees. But I think there should’ve been a little more communication other than texting. I talked with my service advisor one time and was l l the employees. But I think there should’ve been a little more communication other than texting. I talked with my service advisor one time and was l led to believe I would be told when car was ready I had to ask had to wait at loaner 16 min to get car after they forgot i More

Excellent service. No wait time. Got a loaner for an entire day When the car was serviced we got a text and we had no problems at the payment desk. The sanitizers were in place entire day When the car was serviced we got a text and we had no problems at the payment desk. The sanitizers were in place More

I was called at 10am and told my car would be ready in an hour or 2. I was called at 3:15 to pickup. hour or 2. I was called at 3:15 to pickup. More

My check engine light came on so I called Lexus and the old me come right away. They had a loaner waiting for me b old me come right away. They had a loaner waiting for me b More

Jose and staff always treats me well They always show great care for the customers. And prompt service I will always go to this Lexus dealership great care for the customers. And prompt service I will always go to this Lexus dealership More

Went in for a recall on 2019 Lexus purchased from the dealership. Also needed infotainment system updated (prompts for the same update numerous times each drive despite updating it) as well as a new key dealership. Also needed infotainment system updated (prompts for the same update numerous times each drive despite updating it) as well as a new key fob programmed. Assigned rep (Melissa Ho) was not helpful at all and when everything was said and done, only the recall was taken care of. Assigned rep stated the infotainment system was updated, it was not as it prompted for the repeated updated as I got into the vehicle to leave the dealership. She also mentioned they couldn’t program the key due to it being used already despite it being brand new. The cherry on top is the write up on my service order stating I had my front floor mats stacked (weather mat on top of the standard mat) which wasn’t true as they are in the trunk still wrapped in plastic. will be getting a new rep or taking to different dealership on the go forward. Def. not the Lexus experience you would expect. More