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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
8,248 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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8,248 Reviews of Lexus of Pembroke Pines - Service Center
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July 30, 2020
I asked for the car interi or to be vacuumed and only the 4 passenger floor mats were vacuumed. The seats and the cargo area were left dirty. Disappointed ☹️ 4 passenger floor mats were vacuumed. The seats and the cargo area were left dirty. Disappointed ☹️ More
by LUCCIJAL
Verified CustomerEmployees Worked With
None of the above
July 30, 2020
I received excellent service and the service department when I took my car in for my first service everybody was pleasant considering the circumstances involved with the virus it was quick and easy when I took my car in for my first service everybody was pleasant considering the circumstances involved with the virus it was quick and easy More
by LRBRAMS106
July 30, 2020
Great service department! Customer service was welcoming, srtreamlined set up and the process was easy . I’ll be returning for all of my vehicle needs. welcoming, srtreamlined set up and the process was easy . I’ll be returning for all of my vehicle needs. More
by VBALLCHIC14
Employees Worked With
July 29, 2020
I’m very happy with John Steigele he’s always resolve the problems whit my Automobile immediately he’s is the reason why always I come back to the Dealer problems whit my Automobile immediately he’s is the reason why always I come back to the Dealer More
by jrlopezchacon
Employees Worked With
John Steigele *****
July 29, 2020
Jeremy is a great service professional and very helpful! He always anticipate our needs! Every personnel at Lexus is very professional, the loaner departure, the cashier, the service receptionist. He always anticipate our needs! Every personnel at Lexus is very professional, the loaner departure, the cashier, the service receptionist. More
by SILPRANDINI
Employees Worked With
July 28, 2020
Communication was poor. They did not have on record that my car was in for 15000 mile service and a recall. I was not informed that my car would be kept overnight. I had to call to question where my car was my car was in for 15000 mile service and a recall. I was not informed that my car would be kept overnight. I had to call to question where my car was at 4:45 to be told . More
by LBKFL19
Employees Worked With
Unsure of whom I spoke to in service
July 28, 2020
My old advisor left and got assigned to John. Super professional and great. Went in at the end of the day got a loaner. Picked up car next day. Perfect professional and great. Went in at the end of the day got a loaner. Picked up car next day. Perfect More
by PAEZL1
Employees Worked With
John
July 28, 2020
THE SERVICE ADVISOR THAT ASSISTED ME IS NOT LISTED AND I DID NOT FIND FRIENDLY. MY REGULAR KNOW HAPPENDED TO MY REGULAR ADVISOR AND I WAS NOT INFORMED AS TO WHY HE WAS NOT ASSISTING ME. DID NOT FIND FRIENDLY. MY REGULAR KNOW HAPPENDED TO MY REGULAR ADVISOR AND I WAS NOT INFORMED AS TO WHY HE WAS NOT ASSISTING ME. More
by GENISESIMS
Employees Worked With
I don't know the name of the advisor.
July 28, 2020
Great service. Always dependable every time I’ve gone. No issues. Great communications. Fantastic warranty on a certified Lexus! Melissa Ho is great! Thank you! No issues. Great communications. Fantastic warranty on a certified Lexus! Melissa Ho is great! Thank you! More
by heidi.ellenberger
Employees Worked With
Melissa Ho 5 Stars!
July 28, 2020
I needed to be out at an appointment by 4:45 PM and Jose Amaro my service advisor went above and beyond to get me in and out! Great job and thank you! Amaro my service advisor went above and beyond to get me in and out! Great job and thank you! More
by MITCHELLMEJIA
Employees Worked With
Jose Amaro
