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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,089 Reviews

8,089 Reviews of Lexus of Pembroke Pines - Service Center

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June 26, 2020

Scott is very professional. Loaner process and communication was great. My only issue was my rug was stained with grease. Everyone ininteracted with was very professional. More

by JPEREZIVERA
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review and feedback. We are so glad you enjoyed working with Scott here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help!

June 26, 2020

All was good except for you failing to reset my maintenance light. I had to make another trip to the dealer to correct it. Waste of time. More

by JORGEMORIN59
Recommend Dealer
Yes
Employees Worked With
Sebastián , Mohammed I Yousuff
Jun 26, 2020 -

Lexus of Pembroke Pines responded

Thank you for your feedback, Jorge! We apologize for the maintenance light not being reset and will share your comments with the team. We truly value your business and hope to see you again!

June 26, 2020

I this dealership bc is close to where I live and convenience. The staff, friendly and professional. One thing I don’t like is that the place is too crowded, it needs more space. More

by PENITH
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Jun 28, 2020 -

Lexus of Pembroke Pines responded

Penith, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Jaime, Adam, and our team here at Lexus Of Pembroke Pines.

June 26, 2020

Great customer service Maintenance service was due was skeptic to go. Amidst the COVID-19 service was fast and I felt safe all employees were wearing mask. Love Lexus More

by ivettealmonte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Jun 26, 2020 -

Lexus of Pembroke Pines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus Of Pembroke Pines, we look forward to having you as one of our valued customers for many more years to come!

June 25, 2020

I love the Lexus service department they make me feel like a VIP every time I go there, they give me priority and they go above and beyond trying to resolve the issues that I may have. I wouldn't change More

by AN10ORJ
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andre from service, Reggie King
Jun 25, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! We are grateful for your business here at Lexus of Pembroke Pines, and it means a lot to know that you enjoy working with our service team. We look forward to your next visit!

June 25, 2020

Excellent service. Isidro made sure that I got the best service and answered all my concerns . Confortable waiting room. Good coffee and snacks while waiting More

by DIANA0784
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Jun 25, 2020 -

Lexus of Pembroke Pines responded

Diana, thanks for taking the time to leave Lexus of Pembroke Pines such a great review. It makes us happy to hear that you always enjoy the service and amenities at our location. We look forward to seeing you next time!

June 25, 2020

PP Location- top notch service They are always attentive and caring. They offer suggestions and don't hesitate on a loaner if I need. Timely even if I drop in. More

by BOLDCONSULTING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback for Lexus of Pembroke Pines. Our team is committed to taking excellent care of customers. and their vehicles. We look forward to working with you next time!

June 25, 2020

Every Service is the same----Perfect!!! I will buy again. Great dealership from Purchase through services From the second you walk on the property you feel welcomed. I always recommend More

by TMCCLOSKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Jun 25, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! We are so glad you enjoyed working with our team at Lexus of Pembroke Pines, and we look forward to your next visit!

June 25, 2020

The knowledge and professionalism is superb! I have always had a great experience with this dealership. They go out of their way to try and please their customers in a timely manner. More

by tonester0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting the Lexus of Pembroke Pines team. We're so lucky to have you as a customer and look forward to taking care of you next time!

June 25, 2020

Excellent Service Center We have a Very Good Service Advisor that always meets our needs, with a very good disposition!! We have been taking Both of our Lexus Cars to the d More

by MOCMORA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Jun 25, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! It is always our pleasure to service your vehicles here at Lexus of Pembroke Pines, and we are grateful for your longtime business. We look forward to your next visit!

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