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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,245 Reviews

8,245 Reviews of Lexus of Pembroke Pines - Service Center

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July 19, 2020

Very good.Everything from SCHEDULING appointment, getting a loaner car was fast and painless. The car was serviced and they did the recall in timely manner More

by Oleg
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share such positive feedback for Lexus of Pembroke Pines. We're committed to offering a seamless experience for guests and it is great to see that came through to you. Our team looks forward to your vehicle's next service visit!

July 18, 2020

Excellent and friendly service. Jeremy updated me on what needed to get done and offered the best service advice. I was very satisfied amd would recommend this dealership to everyone. More

by jhurbina
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking a moment to review Lexus of Pembroke Pines. We strive to ensure customers feel confident during every step and I am glad to hear that Jeremy provided you with such exceptional service!

July 18, 2020

Excellent service by Melissa Ho!Very efficient & always Excellent service by Melissa Ho! Very efficient & always a pleasure to work with...have been here several times & will always want to work her. She’s More

by dvmsquared
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a five-star review! Melissa is wonderful to work with and we're glad that came through to you. It is a privilege to have your business at Lexus of Pembroke Pines!

July 18, 2020

John was excellent and service was fast and the car was made ready when he said it would. My car was washed and vacuum to my satisfaction. More

by adamgreenstein41
Recommend Dealer
Yes
Employees Worked With
John
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for leaving us a five-star review, Adam. It is great to hear that John provided you with a seamless service visit as it's our goal to keep customers on the road. We look forward to working with you next time!

July 18, 2020

Took RX 350 in for 70,000 mile check up. Service was some quickly. I was called with items that needed attention. Including back breaks. Only comment is that a service person should offer coupons or More

by cancrna
Recommend Dealer
Yes
Employees Worked With
Carlos
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines for your auto service needs! We appreciate you taking the time to share this feedback and will keep it in mind moving forward. Safe driving and enjoy your week!

July 18, 2020

I love the customer service there from check in to check out. Service always done with a smile no matter how bad or busy the day is. ❤❤❤ More

by OAHU2000
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback. At Lexus of Pembroke Pines, we strive to take excellent care of our customers every step of the way and I am so glad that always comes true for you. Our team is looking forward to your next visit!

July 18, 2020

Lexus of Pembroke Pines is my favorite dealer, I love the attention , the advisor always make sure that I have excellent services , they are very courteous More

by annamay45
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Hi Anna, for you to say that Lexus of Pembroke Pines is your favorite dealer truly made our day! We are proud to have earned your support and look forward to taking care of you during your next service visit.

July 18, 2020

I waited much less time for my car on service this time. In the past it has been unbearable to wait for the service to get completed. The agent was courteous and knowledgeable of the mechanic need of the au More

by roxpeter
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jul 20, 2020 -

Lexus of Pembroke Pines responded

It's wonderful to hear that you received the timely service we expect for our guests during your recent visit. We appreciate this feedback! Hope to see you at Lexus of Pembroke Pines down the road.

July 18, 2020

First time using this dealer to service my GX460 and I was very pleased with the Service by Jeremy Rivera. Definitely would recommend this dealer More

by Carlos Barreto
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Lexus of Pembroke Pines responded

Hi Carlos, it is wonderful to hear that Jeremy made the right impression during your first service visit to Lexus of Pembroke Pines! We are looking forward to taking care of you, and your Lexus GX 460 next time.

July 18, 2020

Everyone is extremely nice, but the complaint I would have is the fact that all I was there for was an oil change it took 2 hours. It was way to long but aside of the everyone was great More

by ITALIANKID1983
Recommend Dealer
No
Employees Worked With
Jose
Aug 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for your review, I am glad to hear that you were treated like family here at our store. I apologize for the wait, our services usually range from about one and half to two hours with the car wash included. This gives us our technicians time to review the vehicle well, provide the service needed, do a health check of the vehicle and get it washed up for you. We have options such as pickup and delivery, loaners and a shuttle which we can definitely discuss at your next service so that you don't have to wait around the store. feel free to give me a call when you're ready to schedule again and I will make sure it is a better experience!- 954-443-2332 Osiris Goico, Service Manager

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