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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,239 Reviews

8,239 Reviews of Lexus of Pembroke Pines - Service Center

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July 09, 2020

Jeremy was awesome! Attentive when you arrive. Communication via text keeping me informed about my vehicle. Had the loaner paper work ready for me, not a long wait. Keep it up Jeremy! More

by ANITA_AI
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Lexus of Pembroke Pines responded

Thank you so much, Anita, for your excellent review! We are so glad that Jeremy had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus Of Pembroke Pines. Please don't hesitate to reach out if you need anything else.

July 09, 2020

Excellent Service . My return for end of lease went nice and smooth. Kazi is very knowledgeable. He explained all my options . Definitely going back for my new car as soon as I’m back in the country More

by Di
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking a moment to review the five-star experience you had with Kazi at Lexus of Pembroke Pines. We strive to provide every customer with outstanding service and we are grateful to have earned your business. Our team looks forward to working with you when you return. Have a nice trip!

July 09, 2020

As always, I had a great experience. Carlos is one of the best service advisors and he is always on the ball. Lexus of Pembroke Pines is outstanding. More

by yei22
Recommend Dealer
Yes
Employees Worked With
Carlos
Jul 09, 2020 -

Lexus of Pembroke Pines responded

It's wonderful to hear that Carlos consistently provides you with the top-notch service that we strive for at Lexus of Pembroke Pines. Our team is grateful to have your business and we look forward to working with you next time!

July 09, 2020

I love my Lexus dealership at Pembroke Pines. Everyone is so friendly. My service Manager John is so accommodating and always takes such good care of me and my car. I’ve been using them for years and on my More

by cindy.gutierrez
Recommend Dealer
Yes
Employees Worked With
John
Jul 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review, Cindy! We are grateful for your business here at Lexus of Pembroke Pines, and we will certainly let John know that you appreciate his help. We look forward to your next visit!

July 08, 2020

The staff was very helpful. However, I'm not sure why they did not check my tire pressure as the light was on when I arrived. More

by Philprokd
Recommend Dealer
Yes
Employees Worked With
Sebastian
Jul 08, 2020 -

Lexus of Pembroke Pines responded

Hi Phil, We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs.

July 08, 2020

Jeremy always takes great care of us. My mom is on her 5-6 Lexus from Lexus of Pembroke Pines. We are always treated like the first time we walked in. More

by MGMV0915
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Lexus of Pembroke Pines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus Of Pembroke Pines.

July 06, 2020

Andre always takes care of me...If he wasn't my service advisor I would probably service the vehicle elsewhere. I would not want anyone else. More

by STEVENE
Recommend Dealer
Yes
Employees Worked With
Andre
Jul 06, 2020 -

Lexus of Pembroke Pines responded

Hi Steven, thanks for leaving a review. It's great to hear that Andre has earned your business and we will be sure to pass this feedback along to him. All of us at Lexus of Pembroke Pines look forward to seeing you next time.

July 06, 2020

I took my car to service without making an appointment. So glad they accept walk ins. The staff is extremely courteous and service was done in a quick manner More

by nancy_jean47
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Lexus of Pembroke Pines responded

Hi Nancy, thank you for reviewing Lexus of Pembroke Pines. I am happy to hear that you are satisfied with the services performed by our team and we look forward to taking care of you in the future!

July 06, 2020

Very professional and communicated well through the App. Received the requested loaner vehicle and received periodic updates regarding the status of the vehicle during service. More

by will.eaton03
Recommend Dealer
Yes
Employees Worked With
John
Jul 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! Providing professional and communicative service is always the goal at Lexus of Pembroke Pines, and it means a lot to know that we hit the mak for you. We look forward to your next visit!

July 06, 2020

Amazing customer service! Everyone was very helpful. They made me comfortable and made sure I was satisfied the whole time. I even got my favorite earl grey tea in the cafe, fo More

by PAOLA77AYALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Lexus of Pembroke Pines responded

Paola, thank you for taking the time to write Lexus of Pembroke Pines a five-star review. I am glad to hear that you enjoyed the service and amenities at our location. We look forward to working with you next time!

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