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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,503 Reviews

8,503 Reviews of Lexus of Pembroke Pines - Service Center

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August 09, 2020

Thanks to John Steigle he makes the experience a pleasure to get my car serviced. I haven't been fortunate with any other service representative.there. More

by oholmedal
Recommend Dealer
Yes
Employees Worked With
John Steigle
Aug 10, 2020 -

Lexus of Pembroke Pines responded

While I'm delighted that John delivered a five-star experience, I'm concerned by the rest of your feedback. If you're willing, I would really appreciate the chance to learn more about your previous visits. Please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 09, 2020

My Service Associate was very professional and courteous.....Made my experience sooo easy...Thanks Isidro....I won’t hesitate to refer my friends....Superb Service More

by JANIWOOD57
Recommend Dealer
Yes
Employees Worked With
Isidro
Aug 09, 2020 -

Lexus of Pembroke Pines responded

We love hearing that Isidro was able to make your service experience go so smoothly! Thank you for sharing and we hope to see you back at Lexus of Pembroke Pines next time!

August 08, 2020

My experience was very good. They are very attentive and pay attention to my car with great care. They notified me very quickly of the issues with my car and had me in a rental and out in no time with updat More

by KM878
Recommend Dealer
Yes
Employees Worked With
Carlos from service
Aug 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines! It is wonderful to hear that our service team delivered such an efficient experience. We appreciate your business and hope to see you again down the road!

August 08, 2020

Love my car! And I gotta love my service agent Melissa, shes the best hands down! Plus my salesman Nick Holden is awesome as well! More

by jayee20
Recommend Dealer
Yes
Employees Worked With
Nick Holden
Aug 10, 2020 -

Lexus of Pembroke Pines responded

We really appreciate the five-star review! It's great to hear that Melissa and Nick took such good care of you. Thank you for your confidence in Lexus of Pembroke Pines - we'll always be just a call away!

August 08, 2020

I love the convenience that I have when I have service on my car they schedule the appointment they call before coming my car is picked up and I’m left with a loaner the next day or later that day they call More

by B_MARKS80
Recommend Dealer
Yes
Employees Worked With
Aug 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for leaving a review. At Lexus of Pembroke Pines, we appreciate feedback like this as it lets our team know that we are doing our job right. It is a pleasure to have you as a customer and we look forward to working with you during your next service visit!

August 08, 2020

1. The service rep Andre was very nice and helpful.2. I 1. The service rep Andre was very nice and helpful. 2. I was upset when I read on the paper work that I supposedly put extra floor mats in the front More

by gigispring
Recommend Dealer
Yes
Employees Worked With
Andre
Aug 10, 2020 -

Lexus of Pembroke Pines responded

It is our goal to keep customers happy and I sincerely apologize for any mistakes on our end. We would never want to cause an inconvenience and I am sorry for your frustrations. I will address these concerns with the right people so we can offer a better experience in the future. Please don't hesitate to call if you would like to discuss your feedback in more detail. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 08, 2020

IT WAS A PLEASURE TO ENSURE THAT MY VEHICLE WAS READY IN A TIMELY WITH TWO RECALLS. EXCELLENT SERVICE from the Pines Lexus Service team . More

by nyw213
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us to get the job done. At Lexus of Pembroke Pines, we strive to keep customers on the road safely and I am glad to hear that our service department took care of your vehicle's recalls. It is an honor to have earned your support and we look forward to seeing you in the future!

August 08, 2020

Very professional satisfied with the job done in particular with the assistant of mr Andre from service department a very professional person he make you feel at home he truly a Lexus’s representati More

by SANTOSROLON1
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Rust
Aug 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines and for giving a shout out to Andre! It is our goal to provide top-notch experiences and we're glad to hear that he hit the mark. See you next time!

August 08, 2020

Best ever service experience with the most awesome Jose. Thanks 😊 From driving up to leaving great experience. You have a wonderful team that puts the customer first. More

by mickplu
Recommend Dealer
Yes
Employees Worked With
Jose in service
Aug 10, 2020 -

Lexus of Pembroke Pines responded

It makes us smile to hear that from start to finish you had a five-star experience working with our Service Department. Thank you for mentioning Jose as well! For all your future auto needs, the Lexus of Pembroke Pines team will be here to help.

August 07, 2020

The employee who attended me on my arrival and then Mr. Jhon attended, they were both very friendly and fast service... thank you so much... More

by rivera1492
Recommend Dealer
Yes
Employees Worked With
John
Aug 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! It was our pleasure to work with you here at Lexus of Pembroke Pines, and we are pleased that we provided the fast and friendly service we pride ourselves on here. We look forward to your next visit!

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