O'Brien Lexus of Peoria - Service Center

Just had my Lexus ES 350 2019 looked at for an unusual wind noise at highway speed. The root cause of the noise was resolved after 2 visits by Casey who really took personal interest about my concerns. wind noise at highway speed. The root cause of the noise was resolved after 2 visits by Casey who really took personal interest about my concerns. I had acquired the car from Lexus of Naperville who at the 5K service failed to observe that rear alignment was off which resulted in uneven wear of the rear right tire. I had Lexus of Peoria look at the vehicle that developed a tire rumble after the 5K service and the issue was traced to the alignment which resulted in 4 new tires at 9K. Thanks to Rodney Shoop and Dave Yeargin for their effort in solving my problem. More

Starting problems Bought a used RX350 on Thursday, drove it home (102 Miles). Wouldn't start on Friday. Still no joy after putting my trickle charger on the battery for Bought a used RX350 on Thursday, drove it home (102 Miles). Wouldn't start on Friday. Still no joy after putting my trickle charger on the battery for 10 hours. Dug out my emergency power pack, got it started. Let it run for awhile, drove it around the area for 20 miles or so. Still no luck, wouldn't even light all the dash warning lights. Contacted my salesperson, Zach, he arranged to have it looked at on Monday I just had to get it started and get it there. Thank goodness for power packs! Arrived around 9:45AM Tuesday. The people in the service department were very helpful and courteous. After a quick look at the RX they asked to keep it to sort out the problem. A loaner was provided. Wow, a 2018 RX350 with 8 miles on it. Offered an even up trade which was respectfully declined. Received a call noonish on Tuesday saying the whole problem was a bad cell in a 2 month old battery and it is good to go. Hopefully it stays fixed. Vanessa offered to have my RX returned to me in Urbana to save me another trip to Peoria. Kudos to all the service staff I worked with and to Zach and Jason in sales. Thank you all very much, Steve Campbell ps - the reason doesn't let me mark both Sales and Service but this is for both More

Battery issue with recently purchased certified hybrid SUV Rodney involved two different techs - think their names were Dave & Joe - who guided me over the phone to jump start my used hybrid SUV that I just pu Rodney involved two different techs - think their names were Dave & Joe - who guided me over the phone to jump start my used hybrid SUV that I just purchased from Lexus of Peoria a few months ago. I got it running and brought it in and the team checked everything out. Good teamwork. More

40,000 mike service and car detailed My experience with your service department had been excellent. My cat was ready in a timely manner. Rodney kept me informed about the progress on the My experience with your service department had been excellent. My cat was ready in a timely manner. Rodney kept me informed about the progress on the 40,000 mike service and the detail job. More

Oil change I was a Very nice experience. friendly Staff, I was able to come in for the oil change on the same day I called in for an appointment. I was a Very nice experience. friendly Staff, I was able to come in for the oil change on the same day I called in for an appointment. More

2017 Toyota Highlander Excellent service as usual from Kasey Jones, Debbie Day, Rodney Schoop and Mr. Thigpin. I've always and will continue to have my 2012 LS 460L service Excellent service as usual from Kasey Jones, Debbie Day, Rodney Schoop and Mr. Thigpin. I've always and will continue to have my 2012 LS 460L serviced at Lexus of Peoria, now I will have my 2017 Toyota Highlander serviced at Lexus of Peoria as well. More

Love the Pick-Up and Delivery Service I was very pleased with my service. It was prompt and I was kept informed of all costs. The pick-up and delivery service is amazing! What a time sa I was very pleased with my service. It was prompt and I was kept informed of all costs. The pick-up and delivery service is amazing! What a time saver and a primary reason that my next car will also be a Lexus! More

Lexus Rocks it!! Once again, Lexus took care of us. We had an expensive repair done on our GX which took several days. Rodney got us a loaner, plus got the car done Once again, Lexus took care of us. We had an expensive repair done on our GX which took several days. Rodney got us a loaner, plus got the car done a day early. It’s always a good experience with Lexus of Peoria. Which is why we bought a second one!! More

5 Star Service We have always been extremely happy with the quality of service at Lexus of Peoria, and with the exceptional professional service of our representativ We have always been extremely happy with the quality of service at Lexus of Peoria, and with the exceptional professional service of our representative Rodney Shoop. More