Bought a used RX350 on Thursday, drove it home (102 Miles). Wouldn't start on Friday. Still no joy after putting my trickle charger on the battery for 10 hours. Dug out my emergency power pack, got it started. Let it run for awhile, drove it around the area for 20 miles or so. Still no luck, wouldn't even light all the dash warning lights. Contacted my salesperson, Zach, he arranged to have it looked at on Monday I just had to get it started and get it there. Thank goodness for power packs!
Arrived around 9:45AM Tuesday. The people in the service department were very helpful and courteous. After a quick look at the RX they asked to keep it to sort out the problem. A loaner was provided. Wow, a 2018 RX350 with 8 miles on it. Offered an even up trade which was respectfully declined. Received a call noonish on Tuesday saying the whole problem was a bad cell in a 2 month old battery and it is good to go. Hopefully it stays fixed.
Vanessa offered to have my RX returned to me in Urbana to save me another trip to Peoria. Kudos to all the service staff I worked with and to Zach and Jason in sales.
Thank you all very much,
ps - the reason doesn't let me mark both Sales and Service but this is for both