O'Brien Lexus of Peoria - Service Center

The Best Place to Purchase a Car! Not only is everyone professional when you call this dealership. You are treated like you are their best customer. They are great! They send someone t Not only is everyone professional when you call this dealership. You are treated like you are their best customer. They are great! They send someone to pick up your vehicle for repairs or regular service & leave you with a Lexus vehicle. Not a 5 or 10 year old vehicle most are the current year loner cars! It is great to try different cars. Pick up & delivery people are very helpful. They helped me program my garage doors into my car now no need for the opener in the car!!!! This place is the absolute best in customer service. More

Easy To do The service is always prompt and courteous. I appreciate the effort of their service team to keep the timeline of appointments, while still ensuring The service is always prompt and courteous. I appreciate the effort of their service team to keep the timeline of appointments, while still ensuring quality and thoroughness. More

Routine Maintenance Taking my car in for its regular maintenance is painless (unless they find something wrong with it). The wait is actually quite enjoyable, in the ‘ca Taking my car in for its regular maintenance is painless (unless they find something wrong with it). The wait is actually quite enjoyable, in the ‘cafe’ where you can indulge in many choices of drinks and snacks. It is quiet and a restful place to do some uninterrupted work whilst waiting or just read the newspaper or watch some TV. A nice jester is they always wash your car after servicing and although the outside is usually gleaming, the inside has a lot to be desired. Can’t have it all, can we? More

Great service We appreciate Rodney in the service department. Great customer service! Never feel taken advantage of. Explains needed work and let's us know what can We appreciate Rodney in the service department. Great customer service! Never feel taken advantage of. Explains needed work and let's us know what can wait. Can email him directly to ask questions or schedule appointments. Appreciate the personalized service. More

Regular maintenance The experience was flawless as usual. The lexus of peoria team is phenomenal and keep up the good work. Cannot ask for anything better. Great job! The experience was flawless as usual. The lexus of peoria team is phenomenal and keep up the good work. Cannot ask for anything better. Great job! More

Another excellent service visit All employees I engage with in the service area and waiting area are very pleasant and personable. I enjoy the waiting area watching TV, reading loc All employees I engage with in the service area and waiting area are very pleasant and personable. I enjoy the waiting area watching TV, reading local newspaper and drinking a smoothie. It's a homey atmosphere. Rodney Shoop is always great to work with at all of my service visits. More

Impressed I came in for my first 5000 mile check up which included tire rotation and fluid top offs. A courtesy wash also provided, but this was no ordinary ca I came in for my first 5000 mile check up which included tire rotation and fluid top offs. A courtesy wash also provided, but this was no ordinary car wash, it was more like a complete detail, wash, dry, vacuum, clean windows, very detailed. I'm impressed! Thanks More

As expected from a Lexus dealer Rodney is very prompt and courteous. Facilities are excellent. Service was completed on time. Vehicle was cleaned. Waiting area was good. would be goo Rodney is very prompt and courteous. Facilities are excellent. Service was completed on time. Vehicle was cleaned. Waiting area was good. would be good if they can offer healthier snack options. More

excellent service and facility. friendly and clean. Was greeted immediately upon arriving for appointment. Friendly staff. Was given a rental to use as service appointment could take up to 3 hours. Fac Was greeted immediately upon arriving for appointment. Friendly staff. Was given a rental to use as service appointment could take up to 3 hours. Facility clean and a lot of amenities for customers waiting. My husband was very impressed. More

Complimentary oil change The dealer picked up and delivered my car for the initial oil change and tire rotation. All aspects of the work were completed in a timely fashion. The dealer picked up and delivered my car for the initial oil change and tire rotation. All aspects of the work were completed in a timely fashion. More