O'Brien Lexus of Peoria - Service Center

Emergent Check of headlight. Prompt courteous response Above expectation. As always a great experience! Great response and customer service Delivered a rental car and was patient with paperwork process Above expectation. As always a great experience! Great response and customer service Delivered a rental car and was patient with paperwork process. So appreciated durin busy work day. Thanks for being so customer friendly! More

professional service as always professional service given, prompt attention to need for my appointment they gave me a loaner for the 3-4 hrs it took to service the car professional service given, prompt attention to need for my appointment they gave me a loaner for the 3-4 hrs it took to service the car More

15000 mile service The only complaint was the loaner was delivered with less than a qtr tank of gas. My wifes car had a full tank when picked up. She replenished the qtr The only complaint was the loaner was delivered with less than a qtr tank of gas. My wifes car had a full tank when picked up. She replenished the qtr tank as stated on the release form but her car was returned with less than a qtr tank of fuel. otherwise everything went very well and satisfied. More

The Best Place to Purchase a Car! Not only is everyone professional when you call this dealership. You are treated like you are their best customer. They are great! They send someone t Not only is everyone professional when you call this dealership. You are treated like you are their best customer. They are great! They send someone to pick up your vehicle for repairs or regular service & leave you with a Lexus vehicle. Not a 5 or 10 year old vehicle most are the current year loner cars! It is great to try different cars. Pick up & delivery people are very helpful. They helped me program my garage doors into my car now no need for the opener in the car!!!! This place is the absolute best in customer service. More

Easy To do The service is always prompt and courteous. I appreciate the effort of their service team to keep the timeline of appointments, while still ensuring The service is always prompt and courteous. I appreciate the effort of their service team to keep the timeline of appointments, while still ensuring quality and thoroughness. More

Routine Maintenance Taking my car in for its regular maintenance is painless (unless they find something wrong with it). The wait is actually quite enjoyable, in the ‘ca Taking my car in for its regular maintenance is painless (unless they find something wrong with it). The wait is actually quite enjoyable, in the ‘cafe’ where you can indulge in many choices of drinks and snacks. It is quiet and a restful place to do some uninterrupted work whilst waiting or just read the newspaper or watch some TV. A nice jester is they always wash your car after servicing and although the outside is usually gleaming, the inside has a lot to be desired. Can’t have it all, can we? More

Great service We appreciate Rodney in the service department. Great customer service! Never feel taken advantage of. Explains needed work and let's us know what can We appreciate Rodney in the service department. Great customer service! Never feel taken advantage of. Explains needed work and let's us know what can wait. Can email him directly to ask questions or schedule appointments. Appreciate the personalized service. More

Regular maintenance The experience was flawless as usual. The lexus of peoria team is phenomenal and keep up the good work. Cannot ask for anything better. Great job! The experience was flawless as usual. The lexus of peoria team is phenomenal and keep up the good work. Cannot ask for anything better. Great job! More

Another excellent service visit All employees I engage with in the service area and waiting area are very pleasant and personable. I enjoy the waiting area watching TV, reading loc All employees I engage with in the service area and waiting area are very pleasant and personable. I enjoy the waiting area watching TV, reading local newspaper and drinking a smoothie. It's a homey atmosphere. Rodney Shoop is always great to work with at all of my service visits. More

Impressed I came in for my first 5000 mile check up which included tire rotation and fluid top offs. A courtesy wash also provided, but this was no ordinary ca I came in for my first 5000 mile check up which included tire rotation and fluid top offs. A courtesy wash also provided, but this was no ordinary car wash, it was more like a complete detail, wash, dry, vacuum, clean windows, very detailed. I'm impressed! Thanks More