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100 Reviews of O'Brien Lexus of Peoria - Service Center
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October 05, 2017
As expected from a Lexus dealer Rodney is very prompt and courteous. Facilities are excellent. Service was completed on time. Vehicle was cleaned. Waiting area was good. would be goo Rodney is very prompt and courteous. Facilities are excellent. Service was completed on time. Vehicle was cleaned. Waiting area was good. would be good if they can offer healthier snack options. More
by Avdhut Nadkarni
Employees Worked With
Rodney Shoop
October 05, 2017
excellent service and facility. friendly and clean. Was greeted immediately upon arriving for appointment. Friendly staff. Was given a rental to use as service appointment could take up to 3 hours. Fac Was greeted immediately upon arriving for appointment. Friendly staff. Was given a rental to use as service appointment could take up to 3 hours. Facility clean and a lot of amenities for customers waiting. My husband was very impressed. More
by CasiJo
Employees Worked With
Rodney Shoop
October 04, 2017
Complimentary oil change The dealer picked up and delivered my car for the initial oil change and tire rotation. All aspects of the work were completed in a timely fashion. The dealer picked up and delivered my car for the initial oil change and tire rotation. All aspects of the work were completed in a timely fashion. More
by MPC
Employees Worked With
Rich, the driver, was timely and professional.
October 01, 2017
Rodney and his Team Great! Rodney always does his best to accommodate his customers. I really appreciate his personal attention and professionalism. He is most always availabl Rodney always does his best to accommodate his customers. I really appreciate his personal attention and professionalism. He is most always available and returns calls promptly. It is his great service that has kept me from purchasing a car elsewhere. More
by DOC
Employees Worked With
Rodney Shoop
September 28, 2017
Excellent Service Lexus of Peoria and Rodney Shoop have always taken care of our service needs with sincere care and concern for our satisfaction. The wait is also ver Lexus of Peoria and Rodney Shoop have always taken care of our service needs with sincere care and concern for our satisfaction. The wait is also very comfortable, and I appreciate the loaner when requested. More
by Fatfat
Employees Worked With
Rodney Shoop
December 31, 2016
Rodney is the man! I Am now driving a 3rd LS 460, first one 2010 was junk, 2011 much better and the 2015 is finally Moving closer towards the European sedan feels like I Am now driving a 3rd LS 460, first one 2010 was junk, 2011 much better and the 2015 is finally Moving closer towards the European sedan feels like. having said that the service that i have been getting at peoria Lexus has only been outstanding,no other dealer in town comes close to what I get from peoria Lexus location. Rodney has been my service advisor for more than 6 years and he is flawless. My car is always perfect when I pick it up.Thank you Rodney for years of your great service, Robert Nogaj More
by 123456
Employees Worked With
Rodney Shoop
March 31, 2016
I have betrayed my Lexus I have a 1998 Lexus Gs400 with approx. 94,000 original miles. It looked better than most new cars under the hood. I always kept it clean as possible, I have a 1998 Lexus Gs400 with approx. 94,000 original miles. It looked better than most new cars under the hood. I always kept it clean as possible, all the alloy parts shined like new and no rust either. I took it in for a basic routine timing belt replacement, and when I got home and popped the hood my heart literally sank to the ground. The engine bay area and motor was totally trashed. It looks as if they sublet the job to a backyard flunky mechanic. grease, black dust and strange spots splashed all over. Before when you looked at the engine bay, you would say "Wow! sweet, thats clean!" Not now, probably looks worse than one with 300,000 miles on it. I just cannot believe my eyes. I would think that when you work on a car it would at the very least be returned in the same condition as when it was brought in. It is so bad that I am afraid to even let them try and make it right. It was quite obvious that I was an owner that takes pride and care in his Lexus. The condition it is in now is plain unacceptable. This is my reason for a one star rating. The staff I worked with personally were fine, but the bottom line and the finished result turned out to be the worst thing I could have ever done to my car after 18yrs. I am at awe. If by some miracle it get rectified I will happily change this review. More
by painkiller227
Employees Worked With
I have no Idea
March 28, 2016
Regular maintenance I was treated with respect, which is my normal experience with this dealership. I've been working with Rodney for several years and appreciate his se I was treated with respect, which is my normal experience with this dealership. I've been working with Rodney for several years and appreciate his service advice. More
by afknoll
Employees Worked With
Rodney Shoop
June 22, 2015
DO NOT HAVE YOUR VEHICLE SERVICED HERE Please take your business elsewhere. Brought car in for service. Repairs performed incorrectly. Paid in full and they offered no refund after many, ma Please take your business elsewhere. Brought car in for service. Repairs performed incorrectly. Paid in full and they offered no refund after many, many attempts. More
by bbehme
Employees Worked With
Bill Morton
January 26, 2013
We drove up from Springfield because of an ignition key issue due to a local ignition repair. Kyle was so helpful and has won me over as a new costumer. I have had my Lexus serviced locally and have not be issue due to a local ignition repair. Kyle was so helpful and has won me over as a new costumer. I have had my Lexus serviced locally and have not been happy with them. I had no idea that this dealership would come to springfield and pick up my car and leave a replacement. I will definitely use the Peoria Lexus for my future needs! More
by Slugger1967
Employees Worked With
Kyle Uftring
