O'Brien Lexus of Peoria - Service Center

I have betrayed my Lexus I have a 1998 Lexus Gs400 with approx. 94,000 original miles. It looked better than most new cars under the hood. I always kept it clean as possible, I have a 1998 Lexus Gs400 with approx. 94,000 original miles. It looked better than most new cars under the hood. I always kept it clean as possible, all the alloy parts shined like new and no rust either. I took it in for a basic routine timing belt replacement, and when I got home and popped the hood my heart literally sank to the ground. The engine bay area and motor was totally trashed. It looks as if they sublet the job to a backyard flunky mechanic. grease, black dust and strange spots splashed all over. Before when you looked at the engine bay, you would say "Wow! sweet, thats clean!" Not now, probably looks worse than one with 300,000 miles on it. I just cannot believe my eyes. I would think that when you work on a car it would at the very least be returned in the same condition as when it was brought in. It is so bad that I am afraid to even let them try and make it right. It was quite obvious that I was an owner that takes pride and care in his Lexus. The condition it is in now is plain unacceptable. This is my reason for a one star rating. The staff I worked with personally were fine, but the bottom line and the finished result turned out to be the worst thing I could have ever done to my car after 18yrs. I am at awe. If by some miracle it get rectified I will happily change this review. More

Regular maintenance I was treated with respect, which is my normal experience with this dealership. I've been working with Rodney for several years and appreciate his se I was treated with respect, which is my normal experience with this dealership. I've been working with Rodney for several years and appreciate his service advice. More

We drove up from Springfield because of an ignition key issue due to a local ignition repair. Kyle was so helpful and has won me over as a new costumer. I have had my Lexus serviced locally and have not be issue due to a local ignition repair. Kyle was so helpful and has won me over as a new costumer. I have had my Lexus serviced locally and have not been happy with them. I had no idea that this dealership would come to springfield and pick up my car and leave a replacement. I will definitely use the Peoria Lexus for my future needs! More

I have thought long and hard about what I want to mention in this review as I want to make my point as clear as possible. I am 55 years old, and I have never in my lifetime had such a great experience with in this review as I want to make my point as clear as possible. I am 55 years old, and I have never in my lifetime had such a great experience with service as I recently did with this Lexus dealer. I am from Springfield, IL, my Lexus is a 2001 RX300. The first time I ever had problems with my car was just last month. I was advised by someone at a car shop in Chatham that I should take it to a Lexus dealer or a dealer that works on Lexus here in Springfield to get it fixed, I choosed Springfield as I thought it would be more practical since it was closer - that was the worse and most costly mistake I have done. After paying thousands of dollars getting my car fixed at this place in Springfield, I had more issues with it, - more things were wrong as soon as I started my car to take it home. What a nightmare! I called Lexus in Peoria (which what I should have done in the first place) talked to Rodney Shoop and Kent Mariman. Lexus in Peoria arranged someone to pick up my car here in Springfield and left me with a 2013 RX350 to drive while they looked at my car, and fixed it within a timely matter. People, if you have a Lexus and need work done on it, CALL LEXUS IN PEORIA before you even think about attempting to have it worked on in Springfield. I'd like to thank Rodney Shoop and Kent Mariman for listening to my frantic phone call, Casey and Rodney for working on my car, Vanessa Purnell for arranging to have my car picked up, Beth Franklin for calming me down during my panic attack, Rich for picking up my car, Max for delivering my car back to me, and especially RODNEY SHOOP for taking care of all my car issues and listening to me and keeping me informed the whole time my car was in Peoria. Trust is important and I trust these people to take good care of my car. So, to all you people who live in Springfield, Il that have a Lexus and don't want to take their car to Peoria because it will put miles on your car, ( I've heard this excuse from several) - GET OVER IT, my car has close to 100,000 miles on it and drives just as nice as the day I got it in 2001,- Thanks to Lexus in Peoria, and Rodney Shoop! My advice is to get your car fixed right in Peoria and don't waste your time and more importantly your money in Springfield, IL. More

Service integrity beyond question Casey has long been a great asset to the dealership. My wife and I have purchased and serviced nine Lexus' through this dealership. great asset to the dealership. My wife and I have purchased and serviced nine Lexus' through this dealership. More

I enjoyed my recent visit because Justin made me feel welcome. He was fun to deal with and the time I spent at the dealership went quickly. All of the people I interacted with were warm, friendly, and welcome. He was fun to deal with and the time I spent at the dealership went quickly. All of the people I interacted with were warm, friendly, and fun! More