I am a new Lexus owner & schedule my first oil change at the dealership. Let me first say from the time we pulled up to the time we departed, the experience is exceptional!!! Our service guy Mike was great. He explain the routine maintenance and provided an estimate cost on future maintenance. He also tentatively set up an apt for the next schedule. As this was our first time at the dealership, he gave a mini tour of the waiting areas. Yes, I said areas....from the open lounge with tables & chairs to the sofas & loveseats. Then there is also several cubby areas where you can have private conversations or sit alone & work on your laptop. The complimentary Starbucks coffee, water, tea, soda & snacks all makes the time pass by swiftly. And speaking of time, I was in & out in less than an hour. For a Sat. apt I was prepared for a long waiting period. But not at all!! Once your car is ready, they actually come & find you instead of calling your name over a loud speaker. Mariah, the cashier is sweet & her customer service attitude is awesome. When I got my car not only did they complete the oil change, they also vacuum & wipe down the inside. All in all the Lexus experience is one to REMEMBER.