Lexus of Riverside

Lexus of Riverside responded

Thank you for your confidence in Frank and our team! We are delighted that you are always so well taken care of here at Lexus of Riverside. Safe travels until we see you again!

Lexus of Riverside responded

Thank you for taking the time to share! We are so glad to hear that you enjoyed your experience working with us. Welcome to the Lexus of Riverside family, and we are looking forward to seeing you again down the road!

Lexus of Riverside responded

Gracias por la reseña, Pedro! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Lexus of Riverside. Apreciamos su comentario y esperamos volver a verle la próxima vez!

Lexus of Riverside responded

Hi Elizabeth, it makes us happy that our team was kind and professional. We appreciate your business and are glad that we took wonderful care of your car. See you next time here at Lexus of Riverside!

Lexus of Riverside responded

Thank you for taking the time to let us know that we're doing a good job! Your continued confidence means the world to all of us at Lexus of Riverside. Take care!

Lexus of Riverside responded

Len, I'm very sorry to hear that there was such a delay during your recent visit. We sincerely value the time our guests lend to us to complete their service, and I regret that your experience didn't better reflect that. We've been so grateful over the years for your loyalty, so we would appreciate the opportunity to discuss this experience and what more we can do to retain your patronage. Please consider reaching out, as I won't be able to get in touch with you without your full name. We are eager to help. Kindly, Don Churchill - Parts and Service Director - 951-353-0903

Len responded

We will not return to L of R at this time because we are a bit tired of the additional drive of 20 miles each way. Although we will miss Frank Garcia, the L of R no loaner car policy for certain services no longer meets with our approval and we are switching to Crown Lexus for both our 2020 NX 300h's. My vehicle has already been taken there, the next day after L of R did my wife's vehicle, and I was pleased with the service, which, by the way, was the exact same service and took just over one hour. We will leave the door open and see what the future brings, but as for now we will give Crown Lexus an opportunity. Thanks to Frank for his years of service to us. If I can make a suggestion, don't send the video of a customer's vehicle to the customer at 10:15 am and not have the vehicle ready for pick up until 12:10 pm, almost two hours later for just a practically new car 10,000. mile service with no repairs required. That seems ridiculous.

Lexus of Riverside responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with Lyne and the Lexus of Riverside team. Drive safely, and we hope to see you back again down the road!

Lexus of Riverside responded

Kathleen, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Eric. Drive safely, and we hope to see you back again at Lexus of Riverside!

Lexus of Riverside responded

Thank you for the great review! We appreciate your support and are happy to hear that you are so confident in the Lexus of Riverside team to get the job done. Drive safely, and we hope to see you back again down the road!

Lexus of Riverside responded

Thank you for the great review! We are thrilled to hear that Jerome and Jacob were able to assist with your purchase and get the job done. Drive safely in your new vehicle, and we hope to see you back again at Lexus of Riverside!