Lexus of Riverside

I have a very best experience at Lexus of Riverside. They are very nice and helpful. I Love my Lexus 300 F Sport. I would refer this place to my family and friends. are very nice and helpful. I Love my Lexus 300 F Sport. I would refer this place to my family and friends. More

My "Amazing Experience" at Lexus Riverside This was an internet sales through Costco Auto Program. The purchase price was set before the appointment on 5/29. The appointment was made at 11:30-n This was an internet sales through Costco Auto Program. The purchase price was set before the appointment on 5/29. The appointment was made at 11:30-noon for a cash purchase on 5/30. My wife, my son, and I arrived around 11:20 am, and my wife sent a text to the Eric about our early arrival. We spoke with one of the sales associates at the entrance that we had an appointment with Eric, and he supposedly went to inform Eric because he came back and said Eric would be with us shortly. We waited in the lobby and walked around the showroom looking at the cars for 20 to 30 minutes. However, nobody approached us to ask whether we needed any help during the whole time. Even though we saw a few associates walking around, it seemed to us that the three of us were invisible in the showroom. We then approached another sales associate and let him know that we were still waiting for Eric. He went around to the sales manager’s office near the back but did not come back to inform us about the status. My wife texted Eric yet again but received no reply. At this point, we were all frustrated and upset. We waited another 15 minutes in the area outside the sales manager's office discussing whether we should walk into the office and ask the manager directly for clarification of the delays we were encountering. Finally, my wife decided to call the Lexus of Riverside sales office number to get some “Amazing Lexus Service Experience”. The third sales associate (I believe his name is Antonio) answered the phone and then came over to talk to us outside the office. At this point, we were all having our patience tested, and I was ready to cancel the whole deal and leave. Antonio then tried to get Eric and he might have also informed Troy, because he came over and tried to smooth things over. Eric finally showed up and told us that NO ONE told him that we were waiting for him in the lobby despite couple associates we spoke to. He also mentioned that he did not have his phone with him. In total, the three of us were being ignored in the lobby/showroom area for nearly an hour. Eric did offer to subtract another $100.00 off the purchase price we originally asked for and gave us free wheel locks. But this whole experience left a bitter taste in our mouths about Lexus of Riverside. We have been Lexus loyalty customers for over 20 years partly due to the high standards of services we received from other Lexus dealers: Longo and Crown Lexus. Frankly, we first went to Longo Lexus for our car prospecting and received good service as usual over there including a test drive. However, they did not have the exact car my son wanted. It was Eric who contacted us next day and let us know he had the car we were looking for. We then decided to purchase the car from this dealership by cancelling the appointment with Tustin Lexus in the same time-frame. We never expected such a bad experience from any Lexus dealers, and we thought it should have been easy and quick: no test drive needed and no loan application (cash purchase). However, it took us 4 hours for something that should have taken no more than 2 to 2 ½ hours from our prior experiences with other dealers. Furthermore, your Auto Part Department gave us the complete wrong all-weather mats we bought. We did not find it out until Eric helped us install them in the car. In the end, we were left questioning whether or not we had stepped into the right dealership. We cannot align this kind of service with the name of Lexus! Regardless, we would like to thank Mr. Eric Zhang's efforts for making this purchase for us. We have no intention of getting anybody in trouble or putting them on the spot. However, as a customer who has been happy with Lexus and its service from other Lexus dealers, we want to give our feedback on this visit and hope this dealer can provide better services that meet Lexus expectations to ALL customers who walk in the showroom. All associates should work as a team to help any customers under any situations such as absence of a receptionist once it is open for business!!! More

My experience at Lexus of Riverside I went to the store and we were greeted at the door by Nick. He sat us down with friendly conversation. He showed us the Lexus that we were asking abo I went to the store and we were greeted at the door by Nick. He sat us down with friendly conversation. He showed us the Lexus that we were asking about. He then took us upstairs to look at the inventory and my wife found the one she wanted and went to fill out everything and got ready for finance. Ray our finance manager could not have been more awesome. I will recommend Nick to all my family and friends. The whole experience could not have been any better. More

I purchased a 2020 ES 350 on 5/26/2020 and Dell, my sales consultant, catered to my needs and felt no pressure at all. The whole process was short and pain free with no gimmicks. My only complain is that the consultant, catered to my needs and felt no pressure at all. The whole process was short and pain free with no gimmicks. My only complain is that the automobile was not washed when I came back the next day to pick it up. I am not sure where the disconnect was between departments and after driving for 1 hour and 40 minutes, it sure was a surprise to see a brand new car that is not clean. More

Excellent service at Lexus of Riverside I strongly recommend Lexus of Riverside as your trustworthy dealer to purchase any type of vehicles as well as your service place where to have it se I strongly recommend Lexus of Riverside as your trustworthy dealer to purchase any type of vehicles as well as your service place where to have it serviced, they provided excellent professional services to customers, their sales team and service team are wonderful and highly professional and experienced not only offering the best services but also professional expertise towards purchasing your vehicle and helping fix the problem to make you totally satisfied, I wanted to especially thank Jake who is the sales and Chris who is the service guy, they both are very professional and passionate treating customer like a king, you feel like being at home when you go there, they are working diligently to meet your expectation and satisfaction, I will definitely come back for services and purchase again to become their loyal and repeat customer since this is the only place I can trust and depend upon and be sticking with for long term commitment. More

Lexus of Riverside never lets me down This is my second purchase from Lexus of Riverside and both times the experience was great. Eric, our sales man, was friendly not pushy and very accom This is my second purchase from Lexus of Riverside and both times the experience was great. Eric, our sales man, was friendly not pushy and very accommodating. I would defiantly recommend Lexus of Riverside. More

I appreciate the great service I received from the Sales Rep when purchasing my Lexus RX 350 . I also appreciated the smooth & efficient service from the office staff personnel when signing the paperwork to Rep when purchasing my Lexus RX 350 . I also appreciated the smooth & efficient service from the office staff personnel when signing the paperwork to conclude the sales service. More

Very impressed with personal care for me as a customer. I am very picky about a lot of things. Del and Elva made sure that all my concerns were taken care off. Mr Shammas always has very positive.interacti am very picky about a lot of things. Del and Elva made sure that all my concerns were taken care off. Mr Shammas always has very positive.interactions with people around him. Robert Lenz in service has always made servicing my cars a very pleasant experience. My whole family is a lexus family I due to the quality of care we receive from Lexus of Riverside and the enjoyment of driving very reliable and comfortable beautiful cars. Thank y ou again!! More

My visit at Lexus of Riverside was amazing! They made me feel comfortable, and provided exceptional service! Within a few hours, I drove off with a 2018 Honda Civic! feel comfortable, and provided exceptional service! Within a few hours, I drove off with a 2018 Honda Civic! More

After looking around different dealer we decided to give lexus a test drive and absolutely feel in love with the performance and luxury. Doug our sell's men was was super friendly and very informative which lexus a test drive and absolutely feel in love with the performance and luxury. Doug our sell's men was was super friendly and very informative which made our experience all the better. Thanks again Douglas [aka Brad pitt] More