Lexus of Riverside

Best Car buying experience ever.. I owned a Toyota and it is still running strong after 15 yrs and 200,000 miles so I knew I wanted that same assurance in the new car. I was researchin I owned a Toyota and it is still running strong after 15 yrs and 200,000 miles so I knew I wanted that same assurance in the new car. I was researching on the internet and Jake Schanback from Lexus called me. I was surprised to get a call but he was so pleasant and understanding, I agreed to come in and see what they had. It was the easiest thing I have ever done. It was like shopping with a friend. I wasn’t nervous or even hesitant to take a test drive of the RX350. I felt like I already owned the car. The RX 350 is awesome. When I got back he printed up the paperwork and I went home to think it over. NO pressure, No hassles. When we came back in I wanted to look at another color (same car). He brought it down and it was waiting with a Big Red bow on it. I ended up buying the original color Atomic Silver and it is stunning. Then we went to Danny, the finance guy. I just knew here is where it was going to get stressful. Nope. The second nicest guy in the company. We were in and out of the dealer in less than 2 hours. Both of them are extremely knowledgeable and I felt like I was the most important customer they had. I’m a customer for life., More

My salesman Doug was. A Gem! He is an excellent listener . I found my salesman Doug to be so kind and informative. He knew I had shoulder surgery scheduled and was quick to respond to my questions and concerns I found my salesman Doug to be so kind and informative. He knew I had shoulder surgery scheduled and was quick to respond to my questions and concerns. He even drove me to an offsite location to look at more vehicles broadening my choices. He had me out in less than 2 hours wrapping up the entire purchase of my new RX 350. I wasn’t even looking to purchase. I was having my GS serviced and fell in live with my loaner . Doug was sensitive and kind and knew I was in pain and eager to get home. I have never met a dealership where every single person you come in contact with are so personable and receptive ! Thank you all that helped out. What a team you are! More

Communication with the customer. Had appointment at 10:30 to recharge air conditioner. I was told that I would be getting a call in 2 hours. At 1:00 and 1:30 I left voice mails. At 2 Had appointment at 10:30 to recharge air conditioner. I was told that I would be getting a call in 2 hours. At 1:00 and 1:30 I left voice mails. At 2:00 I left text. Still no response from my service adviser. At 2:15 I went back to check on my car. I was told he was to busy to contact me. Finally at 3:00. I got to leave. More

Fantastic Service I had a recall, Tyler and the whole team helped me and did a fantastic job to get me out quickly. Picking my car was just as quick as when I dropped i I had a recall, Tyler and the whole team helped me and did a fantastic job to get me out quickly. Picking my car was just as quick as when I dropped it off. More

Excellent Customer Service I value my service consultant Robert Leinz as he is not only professional, but detail oriented and always goes above and beyond to ensure that my car I value my service consultant Robert Leinz as he is not only professional, but detail oriented and always goes above and beyond to ensure that my car receives the attention it needs and to keep me informed on every detail. He truly has made me a happy customer and helped me overlook some minor issues from the car wash department. More

Great Service I've been using Lexus of Riverside for more than 25 years and always satisfied with their services. I especially appreciate the personal service and p I've been using Lexus of Riverside for more than 25 years and always satisfied with their services. I especially appreciate the personal service and pleasant advisors. More

Excelent services!! They were very gentle! and also they gaves me the right information about the vehicle! And absolutly freat deals that other dealer won't ever gave us! They were very gentle! and also they gaves me the right information about the vehicle! And absolutly freat deals that other dealer won't ever gave us! Special thanks to sam and lisa! More

Quick and efficient Making an appointment was quick and efficient. They got me right in and into a loaner car without hassle. They sent me a video showing the work done Making an appointment was quick and efficient. They got me right in and into a loaner car without hassle. They sent me a video showing the work done, and when I went back to pick up the vehicle, I was able to pay the service technician without going to the cashier. This was very convenient! Well done!!! More

Excellent new auto buying experience. Sales person Mackenzie Van Orden made it smooth no hassle auto buying experience. He courteous and available to answer questions. Loan processing wa Sales person Mackenzie Van Orden made it smooth no hassle auto buying experience. He courteous and available to answer questions. Loan processing was smooth and information about supplemental service was given without pushing them. More

First Service Phillip is clearly a Lexus officianado. He has the experience since the beginning and understands (and appreciates) the specialness of the cars. He sa Phillip is clearly a Lexus officianado. He has the experience since the beginning and understands (and appreciates) the specialness of the cars. He sat with us and wanted to know our concerns and listened to our questions. He is very competent and professional and an extremely nice gentleman. We are happy to have found such a good service manager. More