Lexus of Riverside

I tried to email the general manager first before this review but no email was found on their website... I was a 3 times returning customer to this dealership wanting to purchase my 5th Lexus. I was tr review but no email was found on their website... I was a 3 times returning customer to this dealership wanting to purchase my 5th Lexus. I was trading in my 2008 LS460 and seeking a new LS. I understood that I would need to wait since the car was in short supply. At first when emailed I was given good information about a new car and pricing. I even took my car to the dealership for service and to meet with the sales rep. At this point I could tell I was being brushed off as I was pushed off to another sales rep by Erskien, I was confused since I had an appointment to meet with him personally. At any rate several emails exchanged from that meeting which somehow went back to Erskien answering them. They were very unprofessional one line emails. At one point I was told that after they determined no one else would be interested in the next LS that came in they would call me...(a month later, still waiting on that call) As if I was the last resort for his next sale. Wow, I felt so excited to be working with this rep... That last email was more than a month ago. I never heard back since then, but that’s ok.... The same day I was told I could have the left over scraps I decided to email Newport Lexus, within 30 minutes I was chatting with Craig. Within 3 days a car was located at the port of LA, white LS 460 - F... I placed a deposit over the phone and a week later was driving my new LS-F sport home... I will say the difference between Riverside and Newport was day and night. I would recommend making the drive (only 15 minutes extra for me) to Newport as everything from start to delivery was first class! I think Riverside needs to take a step back and review their sales training. It also might explain why you will not find the general managers email on the site... I hope they figure this out because clients should not be taken for granted... More

I had a great experience I highly recommend them To my friends and family All the workers are really really good they work as a good team friends and family All the workers are really really good they work as a good team More

This dealer offered me one of the best experiences I ever had from a car dealership. It was very quick, smooth, and relaxing. The Internet sales department was just exceptional. They were a great team on hel had from a car dealership. It was very quick, smooth, and relaxing. The Internet sales department was just exceptional. They were a great team on helping get a great deal on my car (even though my car wasn't on the lot). Not only were they hardworking and efficient, but they remained friendly, direct, and didn't pressure me into anything. More

If you enjoy working with a couple of Liars this is the dealer of choice. Parents bought a car. (They are 81) Got screwed in the process. Called Sales Manager Randy to look into things! Told me he woul dealer of choice. Parents bought a car. (They are 81) Got screwed in the process. Called Sales Manager Randy to look into things! Told me he would call me back! Did not happen! Called General Manager Sandy. Told me she would look into things and get back with me! Left several messages, Guess what? no call back! Called owner Dan Davidson! Was in a meeting. Finally out will call me in a few minutes! Called 90 minutes later, Guess what? Dan gone for the day! No call, is Dan too poor to afford a cell phone or is it he just does not care about his customers and his word means nothing! Stay away from this dealer! If you go, Bring a jar of Vasoline and be prepared to use it! More