Do not let your guard down just because this is a Luxury car dealership. I bought an L-Certified LS460 from Lexus of Rockville Center in NY. Everything was smooth and upfront on the sales end. Freddie Bautista did an excellent job by me and there was zero pushiness for nonsense and extras in the back room. However, it appears the car only had 159 of the advertised 161-point inspection (i.e., I, my kids, and my wife noticed significant vibration during the first long, above 60mph highway drive a week later. Two weeks after that I drove up to my local dealer (where the selling dealership told me to go) with the confidence of the guy in the L-Certified brochure. The local dealership told me all 4 rims were bent, 2 were bent and twisted beyond repair, AND that rims are not covered by L-Cert. Called the selling dealership for help with the rims, since (in my opinion and that of another dealership) this car should have NEVER passed the L-Cert inspection process. Somewhere within the 11 unreturned calls, I was rudely told by Martin Flores (the L-Cert Manager), that I was out of luck, I “should have bought rim insurance,” and he then proceeded to accuse me of possibly doing the damage myself (really? 4 bent rims on a 460 in under 1k of driving in suburban Jersey?). I am still waiting on the two messages I left for the general manager.
Lexus is an awesome company with the best-made cars, but L-Cert or not, do yourself a favor and thoroughly inspect your car yourself (or by a mechanic) before buying. Do not trust that the inspection was thorough and do not expect the VIP treatment ONE day after driving off the lot... at least not at Lexus of Rockville Center.
Note, just in case they respond to this: 1. I accepted that rim damage is not covered under L-Cert, but my argument was that this car should not have passed the L-Cert inspection, to begin with, AND another Lexus dealership reluctantly agreed that my car would not have passed their inspection. 2. I called Lexus of Rockville Center within 1.5 weeks of sale, was told by them to go to the local dealer, ironically “because the car was L-Certified,” and I called back a week after that (i.e., All well within 30 days of purchase). 3. I know it’s a used car, so I was only asking that the 2 “irreparable” rims be replaced, not all four. I ate the cost of rotating, repairing the two other rims, mounting, and wheel balancing. 4. And because of where I live, how I park and drive, I have never bent a rim in 27 years of driving. 5. Unlike Mr. Flores and whomever the no-call returning GSM might be, I was incredibly polite and reasonable throughout.
Honestly, it was the rudeness and lack of professionalism that hurt my feelings the most. Mistakes happen & given this dealership's location, I doubt the tech drove this car above 60mph during the inspection. I could understand the treatment if I bought the car from a shady private lot on a two-lane highway, but not from a luxury car dealership and especially not from Lexus. Shame on me, multiple lessons learned.
On a positive note, upon hearing my woes, noting that I documented every call to Lexus of Rockville Center and every visit to my local dealership, and probably getting similarly stiff-armed by Lexus of Rockville Center themselves, Lexus corporate helped me out with a fair offer, much to my satisfaction. Thanks to corporate, and the three Lexus cars I have owned and loved, I will continue to buy and recommend the Lexus. But I will just be a little more on guard upfront.