
Lexus of Route 10
Whippany, NJ
Filter Reviews by Keyword
By Type
Showing 661 reviews
Outstanding Service - Treated like a VIP My lease on my RX 300 was coming to an end. With my busy life I found it difficult to get time to look for another car. As the time on my lease went My lease on my RX 300 was coming to an end. With my busy life I found it difficult to get time to look for another car. As the time on my lease went for weeks to days I became concerned I would have to extend my lease to allow time to get into a new lease. Step in Route 10 Lexus and Tammy DeBaro. I arrange an appointment with Tammy who accommodates my schedule. When I arrived I was greeted by the wonderful front desk staff who called Tammy who immediately came out with her wonderful personality. Tammy went over all the buying options with me giving me breakdowns with multiple down payment options. Bob Giaquinto, the general Sales manager, I also had the pleasure of being introduced too who told me I was in good hands with Tammy and he was correct. On that Friday I settled on a new RX lease which meets my need of transporting my mom who has a wheelchair. On Monday I was picking up my beautiful car. On Monday Adam thoroughly showed and explained to me my new car features which are outstanding. The new RX mouse pad tracks very smoothly. Then off to Jason where I signed off the papers without incident. Jason explained all the papers I would be signing and offered me some the additional options. I am a live liver donor for my father who passed away 3 years ago. In honor of him I like to have Donor Plates on my vehicle. Jason verified with the car registration group they would be able to fulfill this wish for me instead of me having to get my plates replaced later. The dealership is very welcoming. It felt like a 5 star hotel. Clean, coffee, water, snack and a candy bar which when I get off my diet I will be sampling at my scheduled services. I have used the service group for my last car maintenance and I never thought I would look forward to getting my car services but with the outstanding service staff and the welcoming environment I do. I fully recommend this dealership if you are looking to buy/lease a Lexus. Tammy’s knowledge and professionalism made this car leasing experience the best I ever had. I will be looking to use her on my next car shopping experience and Rt 10 Lexus has very happy new customer. More
Simple and hassle free! This was the easiest lease I have ever had. Tammy was so good to work with I'm sending all my friends. Thanks. I love my car!! This was the easiest lease I have ever had. Tammy was so good to work with I'm sending all my friends. Thanks. I love my car!! More
Very professional and accommodating. I hated my original dealer, so much I didn’t want a Lexus. I came to Humberto at a different dealer and we’ll now I have a 2nd Lexus and I couldn’t b I hated my original dealer, so much I didn’t want a Lexus. I came to Humberto at a different dealer and we’ll now I have a 2nd Lexus and I couldn’t be happier. The time they took to offer me a deal, the finance part, and to teach me all about my new truck was up to standards. Humberto was extremely professional and understanding. Highly recommend. More
New Purchase 2017 ES 350 I purchased a new 2017 ES350 from this dealership. From the beginning to end, nothing but professional and respectful service. It is what I have alway I purchased a new 2017 ES350 from this dealership. From the beginning to end, nothing but professional and respectful service. It is what I have always expected from a Lexus dealership, and I was not disappointed. The staff will make you feel worthy of their time and your time as well. I must say this type of A-1 service is expected from a Lexus dealership and these guys did not disappoint. More
Nice experience with Lexus of Rt 10 This was my first time to deal with Lexus of Rt 10: Nice staffs, quick response, patient instruction, easy processing. Specially thanks for Tammy's as This was my first time to deal with Lexus of Rt 10: Nice staffs, quick response, patient instruction, easy processing. Specially thanks for Tammy's assistance, I got this nice Lexus RX 350! More
Far Exceeded My Expectations, No Disappointment In 21 years of leasing I had never had a female salesperson so I didn't t know what to expect of Christine Festa and to be quite honest, I was a littl In 21 years of leasing I had never had a female salesperson so I didn't t know what to expect of Christine Festa and to be quite honest, I was a little "on guard. It ended up that Christine was a great listener, knew the right questions to ask and immediately printed out paperwork outlining all that would be included and prices.Because I was hesitant of the color, we road up and down the snow covered parking lot and there it was, It was a very pleasant event. It was timely and most important I was never pushed to add additional things that I made clear in the beginning of our conversation. If I were your company I would shop around for more women like Mrs Feta as she was terriffic. More
Quick and easy! Working with this dealership was amazing! I instantly felt taken care of by the entire staff. Phil was accommodating to me even before I stepped foot Working with this dealership was amazing! I instantly felt taken care of by the entire staff. Phil was accommodating to me even before I stepped foot into the dealership, and ensured I got the car of my dreams st the price I wanted. He wa attentive, personable, knowledgeable, and didn’t BS me through the process. I will definitely return for future needs! More
Got a GS-F from them but no second key Got my Lexus GS-F from them last year. Everything went well and a deal was made. Only problem is they didn't have my second key, it was in a vault and Got my Lexus GS-F from them last year. Everything went well and a deal was made. Only problem is they didn't have my second key, it was in a vault and they promised they'd send it to me. One year later, nothing has showed up in the mail. Didn't get a survey from Lexus, so I figured I'd leave a review here. JTHBP1BL6GA000184 More
Great car great dealership My husband and I keep returning to this Lexus dealership and love working with Christine Festa. She is knowledgable and experienced and has always wor My husband and I keep returning to this Lexus dealership and love working with Christine Festa. She is knowledgable and experienced and has always worked hard to get us the best deal on our leases. She is a pleasure to work with and our vehicles are terrific. More
Still a loyal Lexus owner Dealing with Rose Marie Pronesti was a real pleasure. We told her what we wanted, and she was able to accommodate our requests with a fair price. Th Dealing with Rose Marie Pronesti was a real pleasure. We told her what we wanted, and she was able to accommodate our requests with a fair price. The whole process was painless. She walked us through all the steps, checked on us constantly and made sure we were satisfied. I will definitely tell others to see her at Rt 10 Lexus. And we will be back in 39 months for another one--as well as with our regular service trips. More