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Lexus of Route 10

Whippany, NJ

4.3
658 Reviews

130 Route 10 West

Whippany, NJ

07981

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Showing 658 reviews

February 17, 2017

Great dealership Had a great sales experience. Excellent professional service came for a 35thousand mi service. Left with the car of my dreams.😁👍. I would like to th More

by Carlbagerjr23
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank d sales manager, Brett k sales, Adam w delivery and Jason w finance manager. 5 star's, Bob Giaquinto, Ryan Gregson
Feb 22, 2017 -

Lexus of Route 10 responded

So happy to here about this great sales experience!!! You came in and had service with Ryan and ending up driving out in you dream car with out 5 star sales team. This story makes us all proud , happy ending for everyone. Ryan is looking forward to seeing you for your first service and Brett, Jason, Frank and Adam are all here for you if there is anything more we can do for you. Congratulations and Thank you for the great review! Brad Vaill Customer Relations Director Lexus of Route 10

February 12, 2017

Service is exceptional Lexus of Route 10 service department is exceptional they treat you as if you were the owner they can't do enough for you they are efficient and profe More

by Val122094
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myles Chizacky, Chris Wygand
Feb 17, 2017 -

Lexus of Route 10 responded

Thank you so much for the 10 star review!!! Myles and Chris have been here a long time but they never cease to amaze their guests. Their professionalism is second to none. Thank you for taking the time too write this review. We are looking forward to assisting you with all your service needs. Thank You Again. Brad Vaill Guest Relations Director Lexus of Route 10

February 04, 2017

Top Notch Service! I recently purchased a CPO RX 350 F-Sport and noticed some minor rattles coming from the interior cabin after driving it for a week. Honestly, I sched More

by SkyTribe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Tirpack, Tasia, entire service staff, Rupert Chandool
Feb 08, 2017 -

Lexus of Route 10 responded

Wow, another great review from a brand new guest! We took the time to speak to all the employees you recognized in your review. I can honestly tell you we loved seeing the gleaming pride in their faces when they personally read your remarks. Andrew Tirpack, Mike Petti, Tasia Crumley, and Rupert Chandool are the absolute perfect example of an "Award Winning Team!" they set the bar and continually RAISE the bar every day. Thank You for making us all feel so proud to be a part of Celebrity Motors. Thank You Again, Brad Vaill Guest Relations Director Lexus of Route 10

January 25, 2017

Truly a Red Carpet Experience!! I visited several Lexus dealerships throughout NY/NJ during my car shopping, but my sales experience at Lexus of Route 10 was unparalleled by the comp More

by SkyTribe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe D'Amico, Sean Byrne, Phil Meola
Jan 30, 2017 -

Lexus of Route 10 responded

We are all so pleased to hear about your Happy Sales experience! We do try very hard here at Route 10 to make our customers like you as Satisfied and Excited as you were. We personally recognized everyone who assisted you with will promise to treat the same in the Service Department too! Thank you for taking the time to let us know. Thank Again, Brad Vaill Guest Relations Director Lexus of Route 10

December 16, 2016

Interesting conversations I received an interesting voicemail from your uncle Rick. He was very descriptive about a conversation with a man he met today who knows you. Unfortun More

by NotUncleRick
Recommend Dealer
Yes
Employees Worked With
Tom Higgins
December 07, 2016

OWE ME MONEY I purchased a new car from this dealer and purchased "tire and wheel" coverage for low profile tire problems (bent rims, flat tires etc). The terms o More

by Ihatelexus
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Steve Cooper
Dec 09, 2016 -

Lexus of Route 10 responded

Ms. Seibert, Please accept my apologies for the delay in providing your pro-rated refund for your tire and wheel coverage. There is simply no excuse for the delay you suffered. Please accept my apologies on behalf of our organization. As I mentioned to you via e-mail, your refund will be delivered to you by Friday 12/9/2016 by 8:00 pm. Thank you for brining this to my attention and for allowing me the opportunity to be certain this kind of circumstance is never repeated. Brad Vaill Guest Relations Director Lexus of Route 10

December 07, 2016

Very Good experience!!! Another good experience with Lexus of Route 10. Recently my media center stopped working, no radio, no bluetooth, nothing. Schedule appointment for More

by alekseystr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Spinala, Joe Mancini, Myles Chizacky
Dec 26, 2016 -

Lexus of Route 10 responded

Thank you so very much for such a great review! Myles,Joe,and Mary work really hard to provide each guest an exceptional service experience- and they were so happy that you took the time to acknowledge their efforts. We feel so fortunate to have them here at Lexus of Route 10 and to have customers like you!! Looking forward to seeing you at your next service visit, Brad Vaill Guest Relations Director Lexus of Route 10

Dec 26, 2016 -

Lexus of Route 10 responded

Thank you so very much for such a great review! Myles,Joe,and Mary work really hard to provide each guest an exceptional service experience- and they were so happy that you took the time to acknowledge their efforts. We feel so fortunate to have them here at Lexus of Route 10 and to have customers like you!! Looking forward to seeing you at your next service visit, Brad Vaill Guest Relations Director Lexus of Route 10

December 07, 2016

Amazing service and costumer service I worked with Renata to lease my Lexus ES. She provided excellent service and answered any questions I had about the process. She was very patient, co More

by Gevork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renata Kharonov
Dec 09, 2016 -

Lexus of Route 10 responded

We are so happy you had an Amazing Sales Experience with Renata! She raises the bar with customer satisfaction and client loyalty. Thank you so much for recognizing her and placing this review. We look forward to seeing you at your next service visit. Thank you again, Brad Vaill customer Relations Director

December 02, 2016

Absolutely the Best Lexus Dealership in New Jersey From the minute you decide to experience your lease or purchase of a Lexus car you are treated to superior salesmanship and the highest level of prof More

by adelinna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Carlucci
Dec 09, 2016 -

Lexus of Route 10 responded

We are so happy to hear from you. Tony and his team takes so much pride and care in making sure his guests receive the Ultimate Lexus Experience. We are happy to have you as part of our Lexus of Route 10 Family Adelinna, Thank you again for your loyalty. Brad Vaill Guest Relations Director Lexus of Route 10

October 31, 2016

Become a believer. First time in a Lexus. My experience was as close to ideal as it gets. Worth noting that my circumstances are not really comparable to most car shopp More

by DurangoShoppr
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Silva, Lenny DeBonis
Nov 10, 2016 -

Lexus of Route 10 responded

Lenny,Amanda, and Julia are phenomenal examples of how Lexus of Route 10 cares for our customers. Thank you so much for taking the time to share your experience. We look forward to seeing you in the future for service on your new Lexus. Thank you again, Brad Vaill Guest Relations Director Lexus of Route 10

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