Lexus of Route 10

Crooks and Liars Took my lexus rx350 in this saturday for 75000 mile service and for flashing AFS light (Adaptive Front lighting System) on dashboard. I had just repla Took my lexus rx350 in this saturday for 75000 mile service and for flashing AFS light (Adaptive Front lighting System) on dashboard. I had just replaced my headlight bulbs on my lexus myself and thought the light just had to be reset. The service advisor then comes out and says the AFS light is blinking because my headlight motor is broken but they are willing to replace the headlight for me..."it will only cost $2100 for parts and labor" he said. I declined immediately. This is completely insane. Bear in mind my car is a 2009 model and the whole car is worth about $14000. An exact OEM headlight anywhere on the internet runs from $150 to $300. It is also about 15 minutes of labor to replace a headlight. How did they come up with a ridiculous number of $2100? Complete crooks. But thats not even the end of it. I knew my lights were working just fine before i changed the light bulbs. When i got home i opened up the hood, disconnected the light wire and reconnected it again and everything was fine again and NO blinking AFS light on dashboard. I went out after dark and drove it and the AFS motor works perfectly and the light adjusts normally around corners. Were they going to charge me all that money and only do as i did and then pretend they changed the light? Crooks. Did they even check wiring connections before twlling me i must spend $2100 for new light? Probably not. I am not even sure they did the maintwnance properly. When i checked under the hood, it was as dusty as ever and all the fluid caps were dusty and undisturbed. They said they tooped off all my fluids but i doubt it. My power steering fluid container is almost completely empty. Did they forget that one? Also near my right headlight there was a big fuel pump resistor disconnected and dangling off some wires. They either forgot or did not care to reconnect the resistor to the body of the car as before. I am very familiar with everything under the hood and this resistor was not freely hanging in my engine bay before. Well they still managed to get an extra $600 out of me twlling me they are NOT willing to replace the brake pads on my car unless i also pay for new rotors. I never had a problem with my rotors. But i had no choice as i really needed breaks and had no time to find another place on the weekend before a roadtrip i have to take. They also gave me a list of about $9000 worth of other issues that i should pay to take care of even though i have had no other problems with my car. I politely refused. I will never take my car to any Lexus dealership ever again. They quadruple charge for everything, if not more. Very dissapointed. More

Great Service All of the Lexus of Route 10 service staff are a pleasure to deal with. The Lexus service experience has always been better than most other car brand All of the Lexus of Route 10 service staff are a pleasure to deal with. The Lexus service experience has always been better than most other car brands and the difference always comes down to the people. I took my RX in for routine service and worked with Mary Spinola. Mary is a Lexus Master Certified Service Consultant and has years of experience. Mary will take care of you and treat you like a best friend. I trusted Mary's advice on my services and will keep coming back. Thanks Mary! More

Another great experience!!! I've just leased my second Lexus through this dealership and the service is terrific! Bill Devine was wonderful and very helpful with helping me with I've just leased my second Lexus through this dealership and the service is terrific! Bill Devine was wonderful and very helpful with helping me with my new car. I have had terrible experiences with BMW which is why I switched to Lexus and I recommend them to everyone and I have referred people to the Lexus Route 10 Whipany dealership! In addition Adam Walton and Alec Bartro, Delivery Specialists were both very nice and helpful and Amanda Silva got me in and out very quickly and was lovely during our interaction! Overall a great experience!!! More

2016 Lexus RX350 It was one of the best car buying experience. The sales person, Brett is very honest and helped us to get the car that we wanted for the price that we It was one of the best car buying experience. The sales person, Brett is very honest and helped us to get the car that we wanted for the price that we hoped. Would strongly recommend the dealership when it comes to buy a Lexus. More

Stephanie Lopez .. " Car buying the way it should be" Lets face it, no one really enjoys buying a new car. Typically it's a long drawn out day of shopping and negotiating. Few of us have the time or pat Lets face it, no one really enjoys buying a new car. Typically it's a long drawn out day of shopping and negotiating. Few of us have the time or patience to deal with it. NOT the case when using Lexus of Route 10 in Whippany. Stephanie Lopez was extremely professional. What really impressed my wife and I most was her product knowledge and efficiency. What started out as a simple phone inquiry requesting some lease quotations on the RX 350, ended up the easiest car buying experience we've ever had. Stephanie even came with us on the test drive. I cant remember the last time a salesperson actually spent the time to do that. She had answers for every question we asked. Very Impressive! The no nonsense negotiating with sales manger Pete Postorino was short and simple. We agreed on the lease payment with-in minutes. The entire team over at Lexus of Route 10 put their customers first. Amanda Silva from the finance department and Mike Murphy who explained how to use all the great new electronics both were excellent making the transition into our new car a pleasure. Thanks Stephanie & Lexus of Route 10 for making car buying hassle free. We love our new RX 350 :) More

Angela Malanga nothing short of car buying angel We were looking for a second car and our first Lexus and were undecided between a new and pre owned certified. Reached out to multiple dealership clos We were looking for a second car and our first Lexus and were undecided between a new and pre owned certified. Reached out to multiple dealership close to our place via internet and got random quotes from all but one. Nick Manzi of Lexus of Route 10 gave a realistic quote which took us to this dealership which was the farthest from where we stay. Once there, the amazing Angela took over. The overall experience was absolutely stress free and at no point were we asked / forced to make a decision. She patiently showed us multiple preowned and new car before we finally decided on a new RX 350. She was even patient and understanding when we asked to defer the signing the paper n taking the delivery after the quarter end due to our religious beliefs. She worked out with the dealership to accommodate our request despite it being unusual without we foregoing any of or qusrter ending benefits. I have been looking for a car for a while and have been to different types of dealership but this by far is the best team I have got to work with. While they provide you with the right set information never do you feel pressured to pull the trigger. And to top it all they had the best pricing on the car and were very transparent. Thanks a lot Angela and team. Anyone in NJ looking for a Lexus, should certainly visit this dealership. More

Outstanding Service Recently brought my Lexus in to resolve a very frustrating problem. I dealt with a service consultant, Mary Spinola who was extremely professional and Recently brought my Lexus in to resolve a very frustrating problem. I dealt with a service consultant, Mary Spinola who was extremely professional and went well beyond my expectations to resolve the issue. I cannot speak highly enough about her and will be returning to Lexus of Rt 10 for all of my Lexus service needs More