Lexus of Route 10

They contacted me but I was never able to go see their car. Just a bit too far at the time. They were very responsive. They did their job as expected. car. Just a bit too far at the time. They were very responsive. They did their job as expected. More

Recently purchased an NX350 and Jack Lapidus has helped us greatly along the way. He’s a true professional, answers text messages and phone calls right away. Of all the dealers that we’ve been through, thi us greatly along the way. He’s a true professional, answers text messages and phone calls right away. Of all the dealers that we’ve been through, this is the best experience we had so far because of Jack. He always update us as to the status of our car. I highly recommend this dealer and especially Jack Lapidus, you won’t be dissapointed. More

It was a great experience. I worked closely with Christine Festa for all of 2022 in securing my vehicle. She contacted me regularly to provide me with updates and we were eve I worked closely with Christine Festa for all of 2022 in securing my vehicle. She contacted me regularly to provide me with updates and we were eventually able to secure the exact car that I had wanted. More

We went to this dealer on Labor Day. It is our first visit. After walking around, I noticed that this dealer has more inventory than other Lexus dealer I went before. We were recommended It is our first visit. After walking around, I noticed that this dealer has more inventory than other Lexus dealer I went before. We were recommended by friend to sales person Duke Snyder. Duke is very professional and knowledgeable. He offered us a very good price. We bought a new NX350. Their technical personal also provided a full introduction of all features and show how to operate the new feature. I own 2 RX350. But this service was never provided at other dealer. This is very helpful to drive a new car. We are so happy and satisfied of this purchase. I highly recommend this dealership. More

Just moved to NJ and tried this dealership for the first time. The sales person was Debra Amster and was honestly the best salesperson I've dealt with during the past 20 years having purchased/leased 7 Lexu time. The sales person was Debra Amster and was honestly the best salesperson I've dealt with during the past 20 years having purchased/leased 7 Lexus'. I found her to be knowledgeable, sincere, fair honest, and very, very caring. Its hard to find people like her at dealerships. She arranged for everything in a smooth and professional manner. Definitely recommend her to everyone looking for a car at this dealership> More

Christine has sold me 7 cars and her professionalism and knowledge has always made my car purchases seamless. I have recommended many of my friends and all have had the same quality service and honesty. If knowledge has always made my car purchases seamless. I have recommended many of my friends and all have had the same quality service and honesty. If you are looking for a new Lexus she is the sales person you need to speak with. More

Love my New UXh and had a seamlessly easy experience with Tammy and the team at Rte 10 Lexus. Would highly recommend them to anyone. Tammy did a great job communicating through the process so there were no s Tammy and the team at Rte 10 Lexus. Would highly recommend them to anyone. Tammy did a great job communicating through the process so there were no surprises, just a great experience. More

Review edit: I received a call from the dealership today to apologize for any misunderstanding and changed my review from 2 to 5 stars. It turns out the issue was not with the manager and I’ll leave it that to apologize for any misunderstanding and changed my review from 2 to 5 stars. It turns out the issue was not with the manager and I’ll leave it that. The fact Brad and Wayne took the time to call and explain the issue they were having with some out of state DMV’s and offer to get me in a vehicle speaks to their integrity and excellence. The ratings is what led me to Lexus of Route 10 initially and now I know why they have the ratings they do. I would have took them up on their offer to fix the issue and get a vehicle from them, but I just purchased one a couple days ago. Despite that they offered to assist me if I have any future questions or issues with my vehicle. Thank you for taking the time to call me today and showing excellence in customer service. Your customers are fortunate to have you all in leadership. I would highly recommend the dealership to purchase a Lexus. Class act dealership and management! Original review: Was on the verge of purchasing a RX350 from the dealership and was coming from Virginia. Worked out my days off and transportation to NJ all day. The salesman worked with me and communicated with me throughout the process. Later that afternoon I received a call from the salesman who tells me his manager won’t sell cars to Virginia, Connecticut, New York, Massachusetts and some other states. Apparently they don’t want to deal with the DMV’s in those states. I don’t blame the salesman which is why they get 2 stars instead of 1 star. However, I do blame the manager and the dealership. How do you not make your salesman aware of not selling to some out of state buyers due to issues with DMV. At least have that listed on the website so time is not being wasted. At a minimum make your salesman aware of such policy changes. More