Lexus of Route 10

Almost Bought a car........Will go back to buy a car. I want to give a huge shout out to Phil Meola at Lexus of Rt. 10 in Whippany New Jersey. I was recently shopping for a Certified Pre Owned Gs350, and I want to give a huge shout out to Phil Meola at Lexus of Rt. 10 in Whippany New Jersey. I was recently shopping for a Certified Pre Owned Gs350, and my search led me to this dealership. They had the car I was looking for, with super low miles. Being from Long Island, it was not easy for me to get to the dealership, but that did not stop us from working very well. Phil took the time to understand what I was looking for, and them went the extra mile by emailing me ALL of the details of the car I was going to lease, including photos (Car had just come in, had not been even photographed yet). He actually knew the history of the car (outside of the Carfax) and was a true joy to work with. When it came down to pricing, Phil could also not be beat. He worked quickly to give me a very fair price on the car, and even went back to negotiate on my behalf when I continued to push. Not once did he try to push me around, pressure me, or anything of the sort. A true craftsman in his profession. We actually started the process of putting the deal together, trading all required information so delivery would be swift and easy. The next day, I actually decided NOT to purchase the car. I decided to keep my perfectly fine car for a while longer. Now, it had nothing to do with Phil, the actual car or anything from the dealer, it had to do with personal circumstance. When I called Phil to tell him, He was EXTREMELY understanding, and did NOT ONCE try to convince me to take the car anyway. THIS is what puts Phil Meola of Rt. 10 Lexus OVER THE TOP. While I have not yet purchased a Lexus, he has gained me as a potential future customer. He will be my first call when the time is right. Phil, thank you again! DAve More

Purchase of Toyota 2010 Hybrid We had researched the car on internet. The Sales Rep at Lexus of Route 10 - Bill Devine was courteous, helpful and knowledgeable. We had initially n We had researched the car on internet. The Sales Rep at Lexus of Route 10 - Bill Devine was courteous, helpful and knowledgeable. We had initially not planned to buy the vehicle in one visit, and wanted to see more cars elsewhere. But Bill's advice and positioning the car clinched the deal. Thanks Bill! More

Professional, Courteous and Accommodating Bill Devine was the reason I leased an IS 350 at this dealership on August 25. His superior customer service skills, patience and engaging personality Bill Devine was the reason I leased an IS 350 at this dealership on August 25. His superior customer service skills, patience and engaging personality allowed me the opportunity to ask all my questions, test drive multiple cars and made a daunting process very easy. His no-pressure technique gave me the time to reflect between models, colors and options and come back when it was convenient for me. He outlined the entire process for and put me in the right hands at all stages of the sale. Mike Murphy, product specialist also did an excellent job explaining all the features of my new Lexus. He was efficient and thorough. If you are buying/leasing a new Lexus, both of these professionals come highly recommended! More

PROFESSIONAL PRESSURE-FREE My recent leasing experience with Steve Manin and Angela Malanga was, in a word, seamless. I came out of a 2014 Lexus ES 300h into a new 2016 Lexus E My recent leasing experience with Steve Manin and Angela Malanga was, in a word, seamless. I came out of a 2014 Lexus ES 300h into a new 2016 Lexus ES 300h, with all the bells and whistles I wanted. I started the search on-line on Wednesday. Steve called me in reponse to the inquiry and we discussed what i was looking for and what I currently was driving. After reviewing my current lease Steve quickly assessed my situation and made the recommendation that I roll into a new lease now rather than waiting for the end of my current lease. I had a long wish list of packages, options and a short list of colors- black! Within a day Steve found the car, completed my credit application over the phone and had Angela following up to be sure that when I pulled in on the following Monday the car was prepped, insured and ready to drive . The car was ready when promised. Mike Murphy was thorough and patient in running me through all the new improvements and additional systems in the 2016 model. Amanda Silva handled the paperwork and final leasing docs in a wonderful relaxing manner. There was no high pressure sales pitch to add on unnecessary services or programs. Amanda explained all of the various maintenance and car care programs and, after reviewing my driving needs and lifestyle, recommended only the program I could use and value. I thank the entire team at Rt.10 for doing all of your jobs well and giving me a job well done. More

5- Star rating for Angela Malanga and Steve Manin . On 7/28 we purchased an RC300. I would not hesitate to recommend to others both Angela and Steve for their professionalism and sensitivity to our co . On 7/28 we purchased an RC300. I would not hesitate to recommend to others both Angela and Steve for their professionalism and sensitivity to our concerns/questions. Angela and Steve are valuable assets to the dealership and I look forward to future dealings with them. Steve Yarvis More

Nicholas Manzi - the best salesman I highly recommended this dealership and especially salesman Nicholas Manzi. This is the 3rd Lexus I got from Nick, always pleasure working with him a I highly recommended this dealership and especially salesman Nicholas Manzi. This is the 3rd Lexus I got from Nick, always pleasure working with him and worth the drive from Queens NY to Whippany NJ! He replied email/returned calls promptly, straight forward with competitive quotes, and not pushy. Pickup process was very smooth and painless. I definitely will go back to Nick for my next Lexus (in 3 years)! You need to contact Nick if you're in market for Lexus. More

Excellent Customer Service Brett Kalish is an exceptional dealer. He provided excellent customer service. He is honest, reliable and will get you the best price possible. Great Brett Kalish is an exceptional dealer. He provided excellent customer service. He is honest, reliable and will get you the best price possible. Great experience. More

Horrible Don't work with Rodger Panucci in this dealership. He will not care about your concerns after sales. Attempted to reach him multiple times but no resp Don't work with Rodger Panucci in this dealership. He will not care about your concerns after sales. Attempted to reach him multiple times but no response at all. More

Overall happy Bought my first Lexus here and I will be buying my second third fourth fifth and sixth at this dealership thanks for the help. I'm overall very satisf Bought my first Lexus here and I will be buying my second third fourth fifth and sixth at this dealership thanks for the help. I'm overall very satisfied More