Lexus of Route 10

Excellent Humberto Cruz was exemplary in his assistance in picking a pre owned vehicle, helping assess each vehicle, since It can be confusing trying to pick th Humberto Cruz was exemplary in his assistance in picking a pre owned vehicle, helping assess each vehicle, since It can be confusing trying to pick the best value with differences in mileage and all the various options ,Each employee was always courteous friendly and helpful from finance to tech assist. More

Excellent service My experience with the whole leasing process was pleasant and hassle free. Mr. Cruz the sales person we dealt with is very capable, courteous and ext My experience with the whole leasing process was pleasant and hassle free. Mr. Cruz the sales person we dealt with is very capable, courteous and extremely pleasant. All through the leasing process he was very mindful of my needs and quick to answer my questions. I am happy to say that I will return to him and the dealership for my next car. More

My Experience at Lexus of Route 10 From the first minute I entered the dealership, I was given excellent attention and courtesy. I was immediately offered refreshments and something to From the first minute I entered the dealership, I was given excellent attention and courtesy. I was immediately offered refreshments and something to eat. I was quickly introduced to my sales consultant, Humberto Cruz. Humberto was outstanding at explaining all the features of the car I was interested in and answered all my questions completely. He is a true professional who knows the product inside and out. He went out of his way to make me feel comfortable. Rich Compito was also great and made the delivery of the car very easy. He explained everything very clearly and emphasized that I should call him if I need any help at all in the future. More

Route 10 Lexus Understands Customer Service Upon arrival the two receptionist were friendly and welcoming. I was offered refreshment and was inform of who will be coming to address my interest Upon arrival the two receptionist were friendly and welcoming. I was offered refreshment and was inform of who will be coming to address my interest in a car. My salesman name is Michael Lioi, an older gentleman that knows the car business. It's good to know that Lexus values professionals regardless of age. Mike and I test drove is250 on Tuesday continued the process on Wednesday and I drove away on Thursday but not before Richard Compito, Vehicle Delivery Specialist, went over all of the functionality of my purchase. Mike also introduced me to the Service Consultant, Nick Iannaccone for my return for service. Overall a very good experience. More

Worth the drive ! I am extremely happy with my experience at Lexus of rt 10 and especially my SP Humberto Cruz. All he asked for was the opportunity to earn my business I am extremely happy with my experience at Lexus of rt 10 and especially my SP Humberto Cruz. All he asked for was the opportunity to earn my business and he did. They had the exact car I wanted and made the process as easy as possible . Very professional staff including the finance manager who got me in and out with no issues . It was definitely worth the drive to come visit the dealership for my new 2016 Lexus IS 300 F-Sport. I would definitely recommend this dealership to anyone More

Great customer service Great service from the staff. Humberto was very good at listening to our needs, there was no sales pressure and we felt treated very professionally. W Great service from the staff. Humberto was very good at listening to our needs, there was no sales pressure and we felt treated very professionally. We are a repeat customer for both sales and service and we are planning to keep it that way after our latest visit. More

Simply the BEST! Customer service is great! Humberto Cruz is by far the best sales consultant that we've worked with in any car dealership. I'd say this is also the be Customer service is great! Humberto Cruz is by far the best sales consultant that we've worked with in any car dealership. I'd say this is also the best dealership I've been to. More

Excellence in every way! I was recommended to Lexus from a friend and I can certainly see why. The experience is phenomenal and customer service is by far the best of any deal I was recommended to Lexus from a friend and I can certainly see why. The experience is phenomenal and customer service is by far the best of any dealership I have been in. (And I have bought a lot of cars). Humberto was a pleasure to work with. I look forward to purchasing again. More

second great experience I have now purchased two cars from this dealer and it was a great experience. Michael Lioi was great both times. I would highly recommend this dealer. I have now purchased two cars from this dealer and it was a great experience. Michael Lioi was great both times. I would highly recommend this dealer. the service has been fantastic as well. More

The best service experience I've ever had! Lexus of Route 10 has the best service department I've ever brought my car to! The entire experience is 10 star! From the receptionist to the technici Lexus of Route 10 has the best service department I've ever brought my car to! The entire experience is 10 star! From the receptionist to the technicians, everyone is so nice. You feel welcomed the minute you walk into the service counter, even if you didn't buy your car from them. The attention and concern I received from Brad Vail, Tom Higgins and Gary the technician working on my car was amazing. They told me they had my back and wouldn't abandon me, which simply blew me away, because I didn't purchase my car from them. My first mistake, My fraudulently certified pre-owned ES 350 that I leased from a horrible dealership on Long Island, continued to have yet even more problems. It was not only one lemon, it was an entire case of lemons. I had been struggling with the dealership I got the car from to fix everything that was wrong with the car, the things that should've been fixed before I took delivery of the car. The team at Lexus of Route 10 were able to finally diagnose what was wrong with my car. The horrible dealership on Long Island put defective tires on my car not once, but twice. They just threw on the bad ones lying in some corner. The car was completely out of alignment and the bad tires weren't even balance properly. Tom Higgins and the technician Gary finally figured out that the tires were bad and needed to be replaced. Brad, Tom and Gary put in so much time and attention to finally get my car right. And, I'm happy to report that for the first time since I leased my car, it's riding amazing, and I can finally drive with a huge smile on face. The one mistake I made besides not purchasing my car from Lexus of Route 10 was not taking my car to them when all of the problems started to arise with my car. If you want to get your Lexus serviced properly with the best service department in the New York/New Jersey area, don't hesitate to take your car to Lexus of Route 10. They go out of their way to make sure that every customer has a 10 star experience. More