Lexus of Route 10

Review edit: I received a call from the dealership today to apologize for any misunderstanding and changed my review from 2 to 5 stars. It turns out the issue was not with the manager and I’ll leave it that to apologize for any misunderstanding and changed my review from 2 to 5 stars. It turns out the issue was not with the manager and I’ll leave it that. The fact Brad and Wayne took the time to call and explain the issue they were having with some out of state DMV’s and offer to get me in a vehicle speaks to their integrity and excellence. The ratings is what led me to Lexus of Route 10 initially and now I know why they have the ratings they do. I would have took them up on their offer to fix the issue and get a vehicle from them, but I just purchased one a couple days ago. Despite that they offered to assist me if I have any future questions or issues with my vehicle. Thank you for taking the time to call me today and showing excellence in customer service. Your customers are fortunate to have you all in leadership. I would highly recommend the dealership to purchase a Lexus. Class act dealership and management! Original review: Was on the verge of purchasing a RX350 from the dealership and was coming from Virginia. Worked out my days off and transportation to NJ all day. The salesman worked with me and communicated with me throughout the process. Later that afternoon I received a call from the salesman who tells me his manager won’t sell cars to Virginia, Connecticut, New York, Massachusetts and some other states. Apparently they don’t want to deal with the DMV’s in those states. I don’t blame the salesman which is why they get 2 stars instead of 1 star. However, I do blame the manager and the dealership. How do you not make your salesman aware of not selling to some out of state buyers due to issues with DMV. At least have that listed on the website so time is not being wasted. At a minimum make your salesman aware of such policy changes. More

Bought a Lexus ES350. Tammy is the best so easy to work with recommend her in a heartbeat!!!! Tammy is the best so easy to work with recommend her in a heartbeat!!!! More

I purchased a 2020 RX450h from this dealership yesterday (3-10-2022). Duke Snyder was my sales person. He handled the transaction with the utmost professionalism and respect. No high pressure therefore r (3-10-2022). Duke Snyder was my sales person. He handled the transaction with the utmost professionalism and respect. No high pressure therefore resulting in a completely stress free process. The process went extremely smooth and hassle free. It was a pleasure dealing with Duke as well as the Finance Manager Juan Gonzalez and the Tech guru Mike Murphy. I would recommend the dealership and specifically these three individuals to anyone who is interested in a Lexus. Job well done gentlemen!! More

We had such a good experience working with Christine and the rest of the people at Lexus of Route 10. We did not buy the day of our test drive and wanted to mull it over. Christine was very helpful and we the rest of the people at Lexus of Route 10. We did not buy the day of our test drive and wanted to mull it over. Christine was very helpful and we corresponded over the next several days. We took home our first Lexus today and are so happy with how it all came to fruition. Looking forward to getting a second Lexus for the household when our other lease is up! More

Best experience I’ve ever had in purchasing a vehicle! Starting from the test drive right up to the purchase. I have always been a BMW lover and this was my first Lexus. I worked with Tammy Debaro and Eri Starting from the test drive right up to the purchase. I have always been a BMW lover and this was my first Lexus. I worked with Tammy Debaro and Eric Camacho and between the sales and financial end I am the proud owner of a 2019 certified RX FSport. Goodbye BMW world and hello to the beginning of my new love for Lexus. I can’t thank the both of you more for making my love for this car become a reality of owning it. More

I purchased my 2017 Lexus NX at Lexus of Route 10 October, 2020. I have the highest praise for the Service Department. Myles Chizacky, Master Certified Saervice Consultant, is the most pleasant, prof October, 2020. I have the highest praise for the Service Department. Myles Chizacky, Master Certified Saervice Consultant, is the most pleasant, professional and kind person that I have ever dealt with and any car dealership since I started driving in 1982. His patience, compassion and knowledge is beyond incredible ! I live in Brooklyn, NY and will only service my vehicle at Route 10 Lexus because of my confidence in Myles and the entire service department . I highly recommend them ! More

Lexus of Rt 10 has been my family for the last 7 years. I am currently in a 2022 NX350 as of last week. This is my 3rd vehicle purchased at this dealership. Tammy DeBaro was of exceptional service. Tammy is am currently in a 2022 NX350 as of last week. This is my 3rd vehicle purchased at this dealership. Tammy DeBaro was of exceptional service. Tammy is well learned in the details and specifications of each vehicle. The staff from finance (Ernest Gomez) to tech support were great. I walked in uncertain and walked out with just what I wanted and needed. I highly recommend Celebrity Lexus of Route 10. I have not had the same level of customer service anywhere else. They are top notch and set the bar high! More

I had a great experience with doing work with Mary Sweeney, and I appreciate her help. Sweeney, and I appreciate her help. More

MOST dishonest dealership I've ever worked with. I would give 0 stars if possible. Stay away. give 0 stars if possible. Stay away. More

Great experience working with Angela Malanga as I bought this car sight unseen from 1800 miles away. She was very honest and forthright about the condition of the car since I wasn't able to view it in pers this car sight unseen from 1800 miles away. She was very honest and forthright about the condition of the car since I wasn't able to view it in person, and once received the car was in basically new condition even though it was 3 years old. Follow through on the purchase was easy and she always remained in contact with me during the buying and shipping process, even overseeing the loading of the car onto the truck. Will talk with her again when looking for my next Lexus. More