Lexus of Route 10

Joe Fass was remarkably professional, personal,accommodating, and willing to spend a considerable amount of time with me during the leasing of my new Lexus. He introduced me to all the Le personal,accommodating, and willing to spend a considerable amount of time with me during the leasing of my new Lexus. He introduced me to all the Lexus staff, who greeted me with a smile and enthusiasm. Eric Ruby facilitated my introduction and repeatedly inquired as to my satisfaction and answering all questions. I left the dealership with a great car, a fair deal, and with a most impressive opinion of Joe Fass and the entire dealership. As a former Lexus leaser, I felt very welcomed back into their family. More

Tamara was my initial contact person. She was helpful, courteous, and friendly. I met Frank (Pre owned sales Mgr) and Eric Saltz (salesperson) when on site. Both were professional, friendly, and provided courteous, and friendly. I met Frank (Pre owned sales Mgr) and Eric Saltz (salesperson) when on site. Both were professional, friendly, and provided me with excellent customer service. This experience was SO VERY different from my other car purchase experiences. I truly appreciate the non-pushy sales experience! Maddy also was also fun to deal with! Glad I had the opportunity to have this buying experience! More

Joe Fass is not only a sales professional he is also very competant in many different areas. Joe was very helpful and even assisted me with roadside service. competant in many different areas. Joe was very helpful and even assisted me with roadside service. More

I have owned a Lexus RX350 for 5 years. After purchasing my first one the dealer called early and put me into a new car prior to my lease expiring. They went well. This time however, began as a disaster and my first one the dealer called early and put me into a new car prior to my lease expiring. They went well. This time however, began as a disaster and ended better than I could have hoped for. I was duped in to the dealer by a sales rep, who i had previously used with a promise of again putting into a newer car prior to the expiration of my lease. I told him I needed to spend less and reminded him there was a year remaining on my lease. After wasting 90 minutes of my and my husbands time, he informed me they could not do the deal as there was to much time left on my lease. Enter Eric Ruby the manager. I talked to him two weeks later and relayed the story. He worked his magic, reprimanded the sales person, put me into a brand new car for less money than I had been paying and all with an outstanding sales person, Christine Festa. They were both so solicitous, helpful, and fair that I would have not problem returning to do business there once again. Unfortunately they had had some issues with sales people and others handling paperwork. Eric Ruby was on it in a heart beat to ensure that those issued never happend again. Christine truly bent over backward to ensure that I knew everything about the car and was able to answer every single question, and I had plenty. Lexus of route 10 is a winner. More

I have owned 5 Lexus since 1993 and always had them serviced at Warnock Lexus (now Lexus of Route 10) because it was convenient to my home.. I had never purchased one at that location because the sales serviced at Warnock Lexus (now Lexus of Route 10) because it was convenient to my home.. I had never purchased one at that location because the sales department was extremely hard to deal with and their prices were always waaaay above other dealers. I was in last week to have my wife's '08 ES350 serviced and wandered over to the sales dep't to waste some time. Joe came over to me, asking to help and I explained why I was there (service), but I was considering trading in my other, '05 ES330. I told him about my past experiences there but he assured me we could work out a deal Well, he was right, and I wound up buying MYSELF (my wife always got the new one and I got the hand me down) a new ES350. Joe bent over backwards to accommodate my requests and we eventually reached our agreement. The new management and sales force is now working very hard to build back the business and I couldn't be happier. Joe Fass handled everything from start to finish and even had more pretzels made for my wife when they ran out today while picking up my new car. I now have a dealership that I can go to from sales to service. Now I have to get him to take me fishing so I can tell if his "fish tales" are true or not. More

I can't say enough about this dealership. This is my 3rd Lexus and my first time at this dealership. I live in Pennsylvania and it takes me over an hour to get to any Lexus dealer. I contacted Lara via t Lexus and my first time at this dealership. I live in Pennsylvania and it takes me over an hour to get to any Lexus dealer. I contacted Lara via the internet and immediately got a response. In less than 20 mins. we agreed on a deal. I couldn't believe it, no back and forth negotiations which seems to take hours at other dealerships and is simply exhausting. There were absolutely no hard sales tactics or quoting a lease price that doesn't include tax. Being out of state can sometimes be a problem with other dealerships when doing the paperwork - not here - they had everything ready and it was all correct. Christine went over everything on the car with me and took the time to make sure I was comfortable with the vehicle and all the controls. I will definitely recommend this dealership to anyone interested in buying or leasing a Lexus. If you are out of state like me, it's definitely worth the trip. Give Lara or Christine a call - you won't be disappointed. More

Christine was very easy to work with. Of all the cars that I have purchased, this was the easiest experience I had, being that she is straight forward and doesn't play games. The fact that I dealt with that I have purchased, this was the easiest experience I had, being that she is straight forward and doesn't play games. The fact that I dealt with her and only her in the process was good. Nelson was also helpful and should be helping me get a rebate on my previous Gap insurance plan and my extended warranty on my previous lexus vehicle. Christine was also fair with my trade in value as well as the price of the car I purchased. She was very helpful. More

This was the best experience at a car dealership I have had. They were friendly, courteous, quick to process the paperwork, gave me a good deal right off the bat and were very efficient. This is the first had. They were friendly, courteous, quick to process the paperwork, gave me a good deal right off the bat and were very efficient. This is the first dealership and salesperson that sat with me to explain features of the car I had purchased. There was no "hard sell" that makes me uncomfortable at other dealerships. I highly recommend them. More

This was my first internet buying experience and I cannot This was my first internet buying experience and I cannot thank Charlie Samons and Lexus of Route 10 enough! We had recently relocated from Georgia a This was my first internet buying experience and I cannot thank Charlie Samons and Lexus of Route 10 enough! We had recently relocated from Georgia and needed to trade our car in for a AWD vehicle. From the first conversation with Charlie on the phone, he was knowledgeable and responsive. Charlie took the time to listen to what our needs were for a AWD car, our budget and timeline. Charlie was extremely responsive to my emails and phone calls. Charlie delivered and as a result we now are the proud owners of a 2012 Lexus RX 350, that has all the bells and whistles we wanted. Even after the sale, Charlie made time to talk with me and answer my questions, which is a breath of fresh air as usually after the papers are signed many salesmen are on to the next deal. Thank you again Charlie for your time and expertise in helping us find our new car. I would definitely refer folks to Charlie and Lexus of Route 10 and look forward to the opportunity for future business!! More

The saleswoman - Christine Festa - was very professional and a pleasure to work with. She made the purchase easy, explained everything and gave me a complete demonstration of everything in the auto. This is and a pleasure to work with. She made the purchase easy, explained everything and gave me a complete demonstration of everything in the auto. This is my 3rd purchase of a Lexus RX from this dealership and I have been very happy with the purchase and the service I have received. In my book they are located on Route 10 and they are a 10. I would strongly recommend this saleswoman and this dealership. In addition, Christine Festa also called my home to follow up on the purchase and to make sure everything was good. I truly appreciate the follow up after the purchase. More