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Lexus of Serramonte
Colma, CA
758 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our guests get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
At Lexus of Serramonte in Colma/Daly City, we know that our success is best measured by the satisfaction of our customers. That's why we're proud to be an Elite of Lexus dealer, an award given to Lexus dealers who excel at sales, service and overall owner support. Visit Lexus of Serramonte in Colma, just a short drive south for San Francisco, Bay Area Lexus drivers, for a truly world-class luxury vehicle experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:30 AM - 6:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 758 reviews
June 09, 2024
I really enjoyed my visit to lexus dealership, customer service at the highest level, friendly staff, I would especially like to mention manager Victor Lu, his professionalism, his sincere desire to help, service at the highest level, friendly staff, I would especially like to mention manager Victor Lu, his professionalism, his sincere desire to help, fast and quality service! I would also like to mention Joseph Kaufman, he is a wonderful person, pleasant in communication, responsive, professional in his work, excellent command of Russian language, was indispensable in solving some difficulties with translation. Thank you very much, Joseph and Victor! More
by Bator
Employees Worked With
Joseph Kaufman all 10 stars, Victor Lu, Habib Qasimi
June 07, 2024
Bought a 2025 NX model, Victor and the team were fast and efficient. Customer service was second to none. I felt informed through the whole process, which was super smooth and faster than any other previous efficient. Customer service was second to none. I felt informed through the whole process, which was super smooth and faster than any other previous buying experience. I’d gladly given my business again! More
by Georgec
Employees Worked With
Victor Lu, Habib Qasimi
June 06, 2024
Buying process itself was fine. .. I was buying my auto then having it shipped to me in Eugene, OR. They setup everything and had the car shipped out.... it wasn't until I tried to g .. I was buying my auto then having it shipped to me in Eugene, OR. They setup everything and had the car shipped out.... it wasn't until I tried to get my license plates with the title and paperwork after the sell did it become a nightmare. Unable to get anyone on the phone... called my sales guy who usually was easy to get a hold of... wouldn't text me back or answer my calls. Called multiple.times.and left voice mails on the main dealership phone... total ghosting.... I've never dealt with anything like this..Very unprofessional behavior and I would never do business with them again. More
by JZug
Employees Worked With
Fernando
June 05, 2024
The right people at the right time makes the purchase easier and convenient. Thank you easier and convenient. Thank you More
by Kidu0215
Employees Worked With
Nicholas Hart, Carlos Ungo, Dave Navarro, Maksim Shepelev, Tyler Barros, Jiayi “Gary” Li, Prosperity Lewis, Victor Lu, Kenneth Lee, Ebrahim Rahimi
May 04, 2024
Eric is an Outstanding sale person. He is very knowledgeable about the card. I did not feel pressured by make a purchase. He took his time with me. I was able to ask him as many questio He is very knowledgeable about the card. I did not feel pressured by make a purchase. He took his time with me. I was able to ask him as many questions as I wanted. I went to Oakland, Concord and Pleasanton Lexus but because of Eric that is where l made my purchase. Eric is a Classic Guy. More
by cooper.terryyspn
Employees Worked With
Eric
