Lexus of Serramonte

This was my second experience purchasing from Lexus of Serramonte, and I have enjoyed my experiences there. They have made purchasing easy and low stress for me. The sales guy that I use this time, Max, w Serramonte, and I have enjoyed my experiences there. They have made purchasing easy and low stress for me. The sales guy that I use this time, Max, was extremely responsive in answering my questions and following up over text. And I got the car I wanted! More

I had a pleasant experience at this dealership. The sales associate helped find a car that I wanted and explained the car add-ons/packages really well The sales associate helped find a car that I wanted and explained the car add-ons/packages really well More

Mr. Victor Lu , our salesman, helped us find the right vehicle for our needs. He demonstrated professional knowledge, patiently explained the new features and conducted the deal with integrity. vehicle for our needs. He demonstrated professional knowledge, patiently explained the new features and conducted the deal with integrity. More

Clarissa was super easy to work with! Very friendly, accessible and responsive throughout the buying process. Very friendly, accessible and responsive throughout the buying process. More

Clarissa Toy was very professional, efficient and helpful. The vehicle was ready for purchase when we arrived and she oriented us to the features and programed the computer screen. She was very res helpful. The vehicle was ready for purchase when we arrived and she oriented us to the features and programed the computer screen. She was very responsive to our needs. The whole process took under 3 hours. I would buy a vehicle from her again! More

Overall a good experience. They worked with me to locate the car I wanted and delivered it to my doorstep. They worked with me to locate the car I wanted and delivered it to my doorstep. More

Worst experience ever, People without ethics or principles, I almost got scammed with a car with a fake certification and once I complained at google, they destroy my credit score from 815 to less principles, I almost got scammed with a car with a fake certification and once I complained at google, they destroy my credit score from 815 to less than 700 in a month checking my credit more then 10 times with out my permission,,, you can see the history with photos at google reviews.... They retained my down payment for 2 months (6,500) and just returned to me once I complain at. Better Business Bureau... I can't believe Lexus can hired this kind of people... really shame on them More

Professional and customer friendly. Gives top priority to the customer'needs. Able to go over that extra step for the customers Gives top priority to the customer'needs. Able to go over that extra step for the customers More

I really enjoyed my visit to lexus dealership, customer service at the highest level, friendly staff, I would especially like to mention manager Victor Lu, his professionalism, his sincere desire to help, service at the highest level, friendly staff, I would especially like to mention manager Victor Lu, his professionalism, his sincere desire to help, fast and quality service! I would also like to mention Joseph Kaufman, he is a wonderful person, pleasant in communication, responsive, professional in his work, excellent command of Russian language, was indispensable in solving some difficulties with translation. Thank you very much, Joseph and Victor! More

Highly recommend Gary，he is very knowledgeable, patient, friendly. Went through all the features of the car. friendly. Went through all the features of the car. More