Lexus of Serramonte

Hi, My recent experience had been very upsetting with Lexus Serramonte,. The honest approach of sales was totally missing, there were lot places I was lied upon. They somehow did not allowed me to put a Lexus Serramonte,. The honest approach of sales was totally missing, there were lot places I was lied upon. They somehow did not allowed me to put a co-signer which I wanted to (telling me all lies that I won’t get my application approved as a first time buyer which is a total xx), so that they can earn a high rate of interest from me going towards their own Lexus finance, which I realized later and that was quite unethical. Also, the emphasis of the finance guy was totally on selling me the extended warranty and didn’t even told me about the Prepaid maintenance plan, which I believe is much beneficial for any car buyer. Although the Sales team at Lexus Serramonte was friendly, yet the finance guy was highly on the upselling of their stupid packages, and they even misguided me and put me to buy their extended warranty thing giving me an impression that it also has the prepaid maintenance package, which was not true, and the very next day when I realize that, I had put down my cancellation form of extended warranty with an assurance from them that the whole amount will be refunded. Yet another dark surprise came my way when I decide to follow up after 6 weeks regarding my refund. I was told that the amount will be adjusted to the principle of my loan! And, I don’t think the Lexus Financial services has the liberty to manage the money which was suppose to be refunded to me by Cheque! When I brought this issue into GM’s notice, even he raised his hands upon this matter! Such a misguiding dealership.. I would highly recommend not buying cars from this dealership. The Lexus dealership at Oakland were yet very responsive in giving quotes and they gave me a high discount later on the purchase of Prepaid maintenance package, the only reason I couldn’t buy a car from them is because of the travel distance. Beware of the one at Serramonte. Really sad to see how they try to take advantage of new immigrants who just want to trust More

This is my fifth Lexus from Serramonte Lexus and the service, purchasing and quality have always been top tier. service, purchasing and quality have always been top tier. More

I highly recommend working with Daniel Luk at Lexus of Serramonte. I came to look for a CPO Lexus UX250h. Daniel was friendly and knowledgeable. He showed all the features and options in the car. He went Serramonte. I came to look for a CPO Lexus UX250h. Daniel was friendly and knowledgeable. He showed all the features and options in the car. He went over all the paper work and took extra time to explain every single item on the final price. Daniel also made sure the delivery process was smooth. He followed up after the sales and ordered the missing remote key for us. It was a great experience working with Daniel. The entire process was smooth and pleasant. More

Our experience at Lexus of Serramonte was great! Attentive employees, very knowledgeable sales staff and it was an efficient transaction. Also, they had the best rates! Highly recommend! Attentive employees, very knowledgeable sales staff and it was an efficient transaction. Also, they had the best rates! Highly recommend! More

Tyler was available when I needed a salesman. He was knowledgeable about the product . I came in thinking I would get another RX350, but it was longer than my old one and would be a difficult f He was knowledgeable about the product . I came in thinking I would get another RX350, but it was longer than my old one and would be a difficult fit for my garage. Tyler showed me that the Nx could fulfill my needs and I chose it. More

I always liked dealing with this dealership back in the 90's and 2000's where I purchased 3 to 4 cars. I left only because you had personnel changes. I remained with Lexus through Coloseum and Fremont 90's and 2000's where I purchased 3 to 4 cars. I left only because you had personnel changes. I remained with Lexus through Coloseum and Fremont Lexus. Your service dept. was always great when you had Ray Chin back then. I decided to try Serramonte again and found Dan Navarro and Steve Bailey. They were always in contact and called me back when I had questions. I waited awhile but I did get the car I wanted. Thank you for their professionalism and good service. More

Fast and awesome service! ! Smooth and easy transaction! In and out on the same evening ! Smooth and easy transaction! In and out on the same evening More

I highly recommend working with Victor L. at Lexus of Serramonte. He was very friendly, knowledgeable, and made the car buying process seamless. He understood my needs, showed me different op at Lexus of Serramonte. He was very friendly, knowledgeable, and made the car buying process seamless. He understood my needs, showed me different options, and was transparent about the features and condition of the vehicles. After choosing the car, Victor took the time to show me how to use the different features and even helped me set up the driver seat memory. He reassured me if any issues come up I can give him a call and he'll help me out. The entire process was efficient and hassle-free. Great experience, thank you Victor! More

Our sales rep Eric was great. Came in to work on his day off to take care of the transaction for us which I thought was awesome. He explained all the features in the car and espe Came in to work on his day off to take care of the transaction for us which I thought was awesome. He explained all the features in the car and especially setting up my phone to connect with the car. Buying a new car can be daunting but he made it a Great and very smooth experience. More

The customer service was amazing. The sales representatives put in a lot of effort explaining every little detail about the car you are about to buy The sales representatives put in a lot of effort explaining every little detail about the car you are about to buy More