Lexus of Serramonte

My new used 2016 Toyota Corolla is a beauty in Barcelona Red, but not just a pretty thing. The delightful Sales Representative was sure I would enjoy this car, but I love this car! I have navigated scary f Red, but not just a pretty thing. The delightful Sales Representative was sure I would enjoy this car, but I love this car! I have navigated scary fast traffic at 4 A.M. with full confidence in my perky Corolla! And it makes an impression - I'm surprised by neighbors calling or stopping by to express their admiration. Thank you, Lexus of Serramonte, I couldn't be happier with the experience. More

Our salesman Mauricio was nice, responsive and easy to work with. He took care of my questions and adjusted to my changes. Always a smile on him. Neither him or his manger was pushy or had a bad attitude work with. He took care of my questions and adjusted to my changes. Always a smile on him. Neither him or his manger was pushy or had a bad attitude when I made changes. Both did seem to care for what I wanted. More

Our sales representative Eric was very attentive, informative and knowledgeable. He helped to make this car purchase a seamless experience. Other staff we dealt with during this sale were very profes informative and knowledgeable. He helped to make this car purchase a seamless experience. Other staff we dealt with during this sale were very professional and friendly. More

My agent is very Respond for my sales. I enjoy the experience with this place. This is my third lexus car. I enjoy the experience with this place. This is my third lexus car. More

Delightful + most smooth buying experience. Victor was very responsive from the start and his team stayed after hours to ensure I had a smooth transaction driving away in my dream car. Thank yo Victor was very responsive from the start and his team stayed after hours to ensure I had a smooth transaction driving away in my dream car. Thank you you’re the best Victor!! More

Steven was a pleasure to work with, he knew I was trying to find a red nx350 for my mother. He made it his mission to find me the gift my mom would love. He got the car within a day of looking while other d to find a red nx350 for my mother. He made it his mission to find me the gift my mom would love. He got the car within a day of looking while other dealerships had me wait for weeks for a car “on the way”. More

Wonderful dealership! Everyone was courteous, professional, friendly, and helpful. The dealership was clean and organized. Everyone was courteous, professional, friendly, and helpful. The dealership was clean and organized. More

We were very happy with our sales manager, Victor Lu. He was very professional, outstanding, patience and knowledgeable. We would highly recommend him to our friends. He was very professional, outstanding, patience and knowledgeable. We would highly recommend him to our friends. More

I found a car on their website, sent my friend to check it out and after he drove it, I said I want to buy it. Very simple transaction for salesman you would think, I submitted my docs and finance applicat it out and after he drove it, I said I want to buy it. Very simple transaction for salesman you would think, I submitted my docs and finance application immediately. It took me 3 days and multiple phone calls to get an answer from finance department. I had to go all the way up to sales manager George and finance manager Danna. Along with approval though, I was told I have to pay extra $1200 for some paint protection and alarm system, after some back and forth it was reduced to $800. I would normally walk away, but this time I needed a car asap and agreed to pay extra $800. On the contract it still looks like optional service, but over the phone I was told I can’t waive it. Sales person Mauricio, never told me about additional charges. He never returned phone calls and expressed 0 interest assisting me until management got involved. He informed me over the phone that dealership’s priority is “people on the floor”, the fact that I am not from California makes me less of a customer. Very unprofessional, slow and dishonest salesman. Be aware, listed prices on their website don’t include that not very optional paint protection and some alarm system. More

Eric at Serramonte was a pleasure to deal with and to meet. He found me exactly what I was looking for. Transaction was easy and pleasant. meet. He found me exactly what I was looking for. Transaction was easy and pleasant. More