Lexus of Serramonte

always friendly and welcoming, polite, always friendly and welcoming, polite,always friendly and welcoming, polite, always friendly and welcoming, polite, always friendly and welcoming, polite, and welcoming, polite,always friendly and welcoming, polite, always friendly and welcoming, polite, always friendly and welcoming, polite, More

Pete McConnell has taken care of both our Lexus ES and RX since our purchase(s). His expertise is over-the-top and is always friendly and helpful. We wouldn't think of going to another dealer for purchase o since our purchase(s). His expertise is over-the-top and is always friendly and helpful. We wouldn't think of going to another dealer for purchase or service! More

Pete McConnell is always welcoming, polite, friendly and thorough. The time for the service was prompt and convenient. The cleanliness of the car when delivered to me was freshly washed and looked spark thorough. The time for the service was prompt and convenient. The cleanliness of the car when delivered to me was freshly washed and looked sparkling, very pleased with that. Regards, Ed Barazoto More

I was going to see the NX300. During the pandemic I totally understand the shortage of the cars. But I feel very upset for the attitude for the people call kenneth Liu and Kenneth Chow This guy trying totally understand the shortage of the cars. But I feel very upset for the attitude for the people call kenneth Liu and Kenneth Chow This guy trying to mislead me and his attitude for the customers is very ridiculous. The first time when we go in Chow offer us a price but we think that doesn’t match our budget. He tell us going back to think about that. After one hour later.wWe decided accept the offer and going back to the dealerships. Chow said he cannot do that price for us. And he call Liu come to talk with us. Liu‘s attitude makes me very upset cause he said that we didn’t sign any contract, Is it right for a manager to treat the guests with such an attitude? I told him you don't mislead me. He says you don't pay in full price. And lots of them didn’t wear masks during work. That is the worst experience I have with the dealership. More

The purchase of my used Chrysler 300 was an easy and fast experience. Everyone at the dealership was very helpful. It was a great experience. experience. Everyone at the dealership was very helpful. It was a great experience. More

I don't like this box. Why do i have to said 25 word ? this box is unnecessary and make me mad I won't rate again if this box still here. Some one listen ???????? this box is unnecessary and make me mad I won't rate again if this box still here. Some one listen ???????? More

My hybrid just needed basic maintenance, and Lenny was excellent, as usual. Even though longer drive, I’m glad I switched to Serramonte from Putnam. excellent, as usual. Even though longer drive, I’m glad I switched to Serramonte from Putnam. More

Front desk people were not welcoming as we entered the dealership. I would have liked that that they said hello and point me to the person I was going to meet. dealership. I would have liked that that they said hello and point me to the person I was going to meet. More

The Service Team including their Customer Service staff is always terrific. They're always friendly, patient, and offer excellent suggestions. Over the years that I've had a Lexus, I've never been disapp is always terrific. They're always friendly, patient, and offer excellent suggestions. Over the years that I've had a Lexus, I've never been disappointed by the service given and pricing has always been great. More

We had the most pleasant car buying experience with this dealership. Within 15 minutes after requesting a quote online, we were contacted to schedule an appointment to test drive. We had already test driv dealership. Within 15 minutes after requesting a quote online, we were contacted to schedule an appointment to test drive. We had already test drive the car at another dealership the previous day and had a quote in hand. They were able to beat our quote in hand. Upon arrival, after a short wait, we went for a test drive and then started the paper work. From arrival to driving off with our new car, it took only 3 hours. Before we drove off, the sales person went through all the controls and features of the car. It was our first hybrid, so we were not familiar with some of the controls. Overall, the experience was pleasant and pressure free. More