Lexus of Serramonte

Nice service advisor Got an service appointment online, which was pretty easy. A little bit wait once I arrived the service department. It would be perfect if the oil ch Got an service appointment online, which was pretty easy. A little bit wait once I arrived the service department. It would be perfect if the oil change could be done within 1:30 hr. Due to the COVID-19, complimentary car wash was suspended. However, Lenny was kind enough to drive my car to other place for a car wash. Thanks for the excellent service! More

Very disappointed with the service department. Took the car in for recall and maintenance. I email them as I was not satisfied and I never heard back car in for recall and maintenance. I email them as I was not satisfied and I never heard back More

Excellent service and customer service. Felt very safe with their handling of Covid 19 safety requirements. My car had to be kept overnight and not only did they send me home with a loaner they had a vale with their handling of Covid 19 safety requirements. My car had to be kept overnight and not only did they send me home with a loaner they had a valet drive it back to me and they took the rental car back More

The Lexus ES350 is a beautiful car that is an amazing drive. The safety features, multimedia platform, the exterior and interior styling make the ES350 an automobile that I'll drive and enjoy for years t drive. The safety features, multimedia platform, the exterior and interior styling make the ES350 an automobile that I'll drive and enjoy for years to come. Serramonte delivered my car as promised, ready to drive off the lot and into my driveway. Thanks for the professional service and assistance in making my purchase an easy one! More

Everybody we worked with at this dealership were professional and straight to the point. It meant for a very smooth experience and we drove out with a very nice car. Special shout-out to Aaron for h professional and straight to the point. It meant for a very smooth experience and we drove out with a very nice car. Special shout-out to Aaron for his responsiveness and patience through all our correspondence, phone conversations and walk throughs. More

Best Service Dept. for Luxury Cars I switched over to Lexus of Serramonte over 20 years ago after constant problems with my Mercedes Benz. Not just the E300 mechanical issues but also g I switched over to Lexus of Serramonte over 20 years ago after constant problems with my Mercedes Benz. Not just the E300 mechanical issues but also getting a service appointment and the terrible treatment I was receiving. I drove to Lexus, traded in my Mercedes, and have been happy ever since. First of all, the Lexus is a better car, I've had two. You don't have issues. Maintenance, that's it. That is my experience. Also, Lexus of Serramonte has a service supervisor Dean De Castro who is the best in the business. He is a big reason I stick with going back to the Serramonte Service Dept. even though I live very near a foreign auto service business. He is straightforward and if he can save you a few dollars when something is not necessary, he will never "up-sell you". Honesty goes a long way. The whole operation is first class. My wife has a Toyota and while they try, they are not close to Lexus of Serramonte. Thanks Dean. Another top notch experience. More

Lenny Villajin Is awesome! He goes beyond expectations. He is prompt and takes care of his customers. Very professional and friendly would definitely recommend him to friends and family. He is prompt and takes care of his customers. Very professional and friendly would definitely recommend him to friends and family. More

Beyond excellent service!! I stopped by one very late afternoon to take a look at a used RX350. Victor Lu greeted me as soon as I arrived. Even though it was nearly closing time I stopped by one very late afternoon to take a look at a used RX350. Victor Lu greeted me as soon as I arrived. Even though it was nearly closing time, he never rushed me at all or told me to come back the next day. Instead he acted like if the dealer had just opened up for the day. He told me to take a nice test drive alone. After I got back, he insisted I should test drive the car back to my house to show my family members. Mind you this was already after 7PM. I thought he was joking around. But he was really serious about the offer. Anyways, he got me a very good deal for the car that I had really liked. He worked very hard to get me the best deal as possible. But at the same time, he was very honest and never pressured me at all to buy it. In the end, I decided to buy it from him since it was his excellent service, easy approach that sealed the deal. By the time, all the paperwork was signed, it was already after 10PM. But Victor didn't mind a bit at all. After the sale, Victor goes out of his ways to answer all of my concerns or to show me all of the functions of the car. He's very responsive when I text or call him. He's makes me feel welcome every time I go back to talk to him in person at the dealer. Hopefully when I'm in the market for another Lexus in the near future, I'll gladly give my business to Victor Lu and Lexus of Serramonte again! More

Upfront Pricing & Excellent service Much thanks to Sale Consultant Vy Le and Finance Manager Larry Abunda's professional services , I had an great buying experience at Lexus of Serramont Much thanks to Sale Consultant Vy Le and Finance Manager Larry Abunda's professional services , I had an great buying experience at Lexus of Serramonte! If you are looking for fast and upfront response on any of their vehicles, give Vy a call and you won't be disappointed. I was highly satisfied with their overall services. More

Excellent service Lenny was wonderful ! Took great care of the car and communication was excellent!! Gary is superb. Excellent service!! My car was returned in ma Lenny was wonderful ! Took great care of the car and communication was excellent!! Gary is superb. Excellent service!! My car was returned in magnificent condition. The necessary repairs were thoroughly explained to me and what was essential was completed and advised what could wait until the next appointment. Thanks!!! More