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Lexus of Serramonte
Colma, CA
767 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our guests get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
At Lexus of Serramonte in Colma/Daly City, we know that our success is best measured by the satisfaction of our customers. That's why we're proud to be an Elite of Lexus dealer, an award given to Lexus dealers who excel at sales, service and overall owner support. Visit Lexus of Serramonte in Colma, just a short drive south for San Francisco, Bay Area Lexus drivers, for a truly world-class luxury vehicle experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:30 AM - 6:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 767 reviews
May 31, 2020
Smog service The service, as usual, was very timely and excellent. Mauricio again was very professional and helpful and we were made to feel comfortable during the The service, as usual, was very timely and excellent. Mauricio again was very professional and helpful and we were made to feel comfortable during the wait time . We do not ever hesitate to recommend your dealership. More
by lettyanddave
Employees Worked With
Mauricio Rodriguez
May 30, 2020
Good service In view of the pandemic, the dealer still offers a seamless service with good sanitary practice. My car has not been serviced for a year and they have In view of the pandemic, the dealer still offers a seamless service with good sanitary practice. My car has not been serviced for a year and they have thoroughly checked and provided all necessary service for it. More
by Solomon
Employees Worked With
Pete McConnell, Mauricio Rodriguez
May 18, 2020
Service Good timely service this time. Mauricio was very pleasant. Not necessarily "no contact". Otherwise, pleased. That's the extent of my comments this tim Good timely service this time. Mauricio was very pleasant. Not necessarily "no contact". Otherwise, pleased. That's the extent of my comments this time. Thanks. More
by lewis_ra
Employees Worked With
Mauricio Rodriguez
May 09, 2020
Confidence in service Thanks to 'you and your team. I am pleased again, Lenny. I appreciate that you were able to listen to my concern and follow through with promised c Thanks to 'you and your team. I am pleased again, Lenny. I appreciate that you were able to listen to my concern and follow through with promised consideration. More
by nghalamkar
Employees Worked With
Lenny Villajin
May 05, 2020
Love Lexus Serramonte! Great, as usual, excellent service. Always on time, and ending on time as promised. Very happy with Lexus of Serramonte. Nice staff, very considerat Great, as usual, excellent service. Always on time, and ending on time as promised. Very happy with Lexus of Serramonte. Nice staff, very considerate, and pleasant. More
by gailew
Employees Worked With
Mauricio Rodriguez
April 30, 2020
My service was done in the time promised. I have been going to Lexus of Serramonte over 10 years because for me it's a great location, very clean, staff very pleasant and helpful. I have been going to Lexus of Serramonte over 10 years because for me it's a great location, very clean, staff very pleasant and helpful. More
by fayefukuda
Employees Worked With
Mauricio Rodriguez
April 28, 2020
Battery Replacement Excellent service was received for a same day replacement of the 12V battery in a 2011 RX450h thanks to Pete and the parts department confirming the b Excellent service was received for a same day replacement of the 12V battery in a 2011 RX450h thanks to Pete and the parts department confirming the battery was in stock. I made an appointment for 3pm and was back on the road at 4pm. More
by Ron
Employees Worked With
Pete McConnell, Jeff Donaldo
April 27, 2020
Excellent Service Caring Environment My advisor, Mauricio, took care to review the records for my 8 year old car to make sure that I was getting the required service without any unnecessa My advisor, Mauricio, took care to review the records for my 8 year old car to make sure that I was getting the required service without any unnecessary work. I don't drive the car very much, but I do want to keep everything in good condition so I take out to Serramonte at least once every 6 months Last week was my first visit since the COVID-19 has changed life as we knew it just a few months ago, and I was pleased to see that the dealer is taking every possible precaution to protect the staff and the customers. More
by Richard
Employees Worked With
Mauricio Rodriguez
April 26, 2020
This is my 1st time I have experienced such bad service in my life time. For instance, I can still see the dust and the spider wet on my after they returned the car to me. And I don’t see they have take ca in my life time. For instance, I can still see the dust and the spider wet on my after they returned the car to me. And I don’t see they have take care any thing I told them to do. More
by Janessa
Employees Worked With
Ken Liu, Mauricio Rodriguez
