Lexus of Serramonte

No Pressure I had a very positive experience with Vy Le. He was patient and knowledgeable. He provided us with buying options and follow-up in a timely manner. I I had a very positive experience with Vy Le. He was patient and knowledgeable. He provided us with buying options and follow-up in a timely manner. I did not feel pressure or uncomfortable. He made this purchase very pleasant. Thank you, Vy! More

Best car buying experience I purchased my 2020 RX450h with Fernando. It has been the most pleasant car purchase of my life. Fernando made my wife and me super comfortable with t I purchased my 2020 RX450h with Fernando. It has been the most pleasant car purchase of my life. Fernando made my wife and me super comfortable with the experience. There was no pressure or pushing to other in-stock cars. Fernando went out of his way to find the car with the combination of colors and options that we are seeking while getting us the price of the holiday season. Fernando is very knowledgeable with the cars' features, and options. We test drove multiple cars with him which he didn't mind. We plan to get his assistance again for our 4th Lexus. I highly recommend him. More

I will definitely refer this dealership to friends The atmosphere is welcoming and friendly once enter the store, the employees are professional, knowledgeable and polite. I have already referred my fr The atmosphere is welcoming and friendly once enter the store, the employees are professional, knowledgeable and polite. I have already referred my friend to this dealer. More

Excellent customer service skill, everything goes so so so smooth than I expected. Larry and victor explained the car and paper work so clear and patience. so smooth than I expected. Larry and victor explained the car and paper work so clear and patience. More

Excellent service! Mario in Service Department provided a professional and great customer service from the providing the estimate of the repair to offering the repair service. We are happy of his service! a professional and great customer service from the providing the estimate of the repair to offering the repair service. We are happy of his service! More

I will definitely refer Lexus serramonte cause the employee Are Very welcoming and accommodating, they have good service and knowledgeable regarding vehicle and finance question employee Are Very welcoming and accommodating, they have good service and knowledgeable regarding vehicle and finance question More

my new lexus Clarissa was very friendly and explained the car well. The signing contract was so smooth and quick. This is my 7th Lexus in Serramonte Lexus in 20 Clarissa was very friendly and explained the car well. The signing contract was so smooth and quick. This is my 7th Lexus in Serramonte Lexus in 20 years. More

Good job... on time ..nice friendly fast good work clean work fixed problems washed car cleaned inside cleaned tires fair price nice people to talk to work fixed problems washed car cleaned inside cleaned tires fair price nice people to talk to More

Clarissa Toy was the sole sales worked with me thru the purchasing process (Lexus 450 RXh). Starting from car searching, I found she was very knowledgeable and very patient, and finally got the car I need. purchasing process (Lexus 450 RXh). Starting from car searching, I found she was very knowledgeable and very patient, and finally got the car I need. She was very dedicated to the car need I asked (color, function and price), and willing to spend her endless time of helping me. Such good service makes me feel she is a reliable sales. After I got the car, I really enjoy it. I fully appreciate all assistance from Clarissa, and wish her a great success in the future. More

I am truly disappointed in the service department at Lexus of Serramonte. After years of sending out multiple surveys after each service appointment, have they learned nothing? Every time I tell myse Lexus of Serramonte. After years of sending out multiple surveys after each service appointment, have they learned nothing? Every time I tell myself that this is the last time I will give them my business but I have still gone back. Their location and proximity to my work and my son’s school gets me each time. But I will have to say that this was THE last time. After spending almost $1200 on repairs on my car, it is returned back to me with an obvious dent and several small dents on the rear passenger side. I bring it to the service representative’s attention and he says, “that looks like an old dent,” completely discounted my concern. An old dent? How do you know? Why dismiss my concern so quickly? Is it because I am an Asian female? I open that door every single day for my son (since the child safety lock is on) so I would notice that dent next to the door handle. It was not there when I dropped off the vehicle but was done by their technicians. The service rep said he would check the cameras and get back to me. Of course I have not heard back from them even after emails to their service manager. And honestly, I truly doubt the cameras would show anything. The car was under the care of Lexus the whole time, who else could have caused it? Their total lack of respect for my concern is what is so troubling and disappointing. More