Lexus of Serramonte

First time dealing with this dealership and Kevin Thomas exceeded my expectation and was super informative and trustworthy. I would highly recommend my friends to work with him for any future purchases. exceeded my expectation and was super informative and trustworthy. I would highly recommend my friends to work with him for any future purchases. More

Great Sales Representative I would like to give many thanks to Yury. Great sales person, highly educated and professional. Friendly and customer oriented. It was pleasure to dea I would like to give many thanks to Yury. Great sales person, highly educated and professional. Friendly and customer oriented. It was pleasure to deal with. Highly recommend to buy at Lexus of Serramonte! More

Gerry Balisi from Serramonte Lexus IS the best! He always knows what I want and makes getting a new car easy! You can’t ask for better service! Thanks Gerry! knows what I want and makes getting a new car easy! You can’t ask for better service! Thanks Gerry! More

It's as simple as this... 2 front broken axles and 3 bent wheels. So why ever again? Thank you very much Lexus of Serramonte! wheels. So why ever again? Thank you very much Lexus of Serramonte! More

I apologize that I was not able to get a review out in December 2019. I just wanted to express my “thanks” to Lenny. His service was very professional and expedient. I’ll ask for him again. December 2019. I just wanted to express my “thanks” to Lenny. His service was very professional and expedient. I’ll ask for him again. More

Car delivery took forever!! Took 3 hours to pick up used car after I bought it 3 days prior and it needed some body work completed. The car was actually NOT ready when they told Took 3 hours to pick up used car after I bought it 3 days prior and it needed some body work completed. The car was actually NOT ready when they told me to come pick up the car. I live 40 miles from this dealership and had to take Lyft which they never reimbursed me for, as they had promised. More

HORRIBLE EXPERIENCE:DID NOT FOLLOW INSURANCE PROTOCOL AT ALL State Farm asked to take car to Lexus Dealer for a shattered driver side passenger window. The dealer was told specifically that they had to do an in State Farm asked to take car to Lexus Dealer for a shattered driver side passenger window. The dealer was told specifically that they had to do an industrial level clean of the interior to get out all debris and glass that had scattered all over the car and because of fear of other debris in car--car was broken into by someone intoxicated and altered, as they ripped out the console for now reason, etc. Thousands of dollars later, the dealer did not bother to do the industrial cleanout requested by both me and the insurance company--they then sent the following cursory message despite my pleading with the service manager: "AS part of the repairs, we do a quick courtesy carwash and that is all..." Did he not realize I had expressly told them (and the insurance company had) that the car needed the interior completely cleaned??? I have a child seat--it was supposed to be disposed of and the seat cleaned of glass that had blown into back. They did not do this till I asked. We then found a razor blade under the driver seat--where they obviously did not inspect or clean. DO NOT TAKE YOUR CAR HERE. IF THEY CANNOT GET THIS RIGHT AND THIS LEVEL OF ATTENTION IS GIVEN TO THE CAR, THEN I DON'T TRUST THEM FOR ANYTHING ELSE. In addition, left message about a damaged part of the passenger side seat--no response at all to date. Calling back State Farm. More

Buying a car after one I wanted was sold I went back the next day and a similar vehicle for the same price was found and purchased. The experience with both salespersons was excellent. The I went back the next day and a similar vehicle for the same price was found and purchased. The experience with both salespersons was excellent. The car was detailed and ready to drive home a great Christmas present for my family. More

Purchased a 2020 300 NX. Service and sales process was excellent . Sue Lau my sales associate was very professional and knew her Product line well. excellent . Sue Lau my sales associate was very professional and knew her Product line well. More

overall is pretty good，nice service and warm welcome，efficient work，sale and financial is very responsive，and fast answer for my all questions which is great welcome，efficient work，sale and financial is very responsive，and fast answer for my all questions which is great More