Lexus of Serramonte

I was very happy that I bought my car with Victor Lu. He's warm, considerate, patient,and very professional. He took time to listen what I need, and he helped me going through financial process. H He's warm, considerate, patient,and very professional. He took time to listen what I need, and he helped me going through financial process. He kindly explained function of my new car, pointed out what I need to pay attention to as a new Lexus driver. I'm quite satisfied with my new car, and I really appreciate all who helped me there with my purchase, Victor and his assistant, and Kenneth. More

I had such an amazing and welcoming customer service experience with Clarissa. I had sent an inquiry online through the website the night before and didn’t hear anything from anyone so I came in the fol experience with Clarissa. I had sent an inquiry online through the website the night before and didn’t hear anything from anyone so I came in the following day requesting to speak with someone about the NX350h and I was referred to Clarissa who was already very busy but took her time to help me out. She took me into her office, showed me options, and reserved a car for me that was coming in shortly. After my visit, she notified me of when the car came in right away and scheduled an appointment to test drive the car. From start to end she was very thorough, detailed, efficient, patient, accommodating, and understanding. I’m very glad I was recommended to purchase my car from this dealership from a friend. I had a very positive and easy experience purchasing my car here. I highly recommend working with Clarissa for car purchases. More

Thank you to everyone who assisted me with the new purchase of my vehicle. From Victor to Mason down to the signing, it was made easy. purchase of my vehicle. From Victor to Mason down to the signing, it was made easy. More

This dealership is awesome, the service was amazing and more professional. The workers had good explanations!!! more professional. The workers had good explanations!!! More

Victor was professional, considerate and patient. He answered all questions I had and I trusted him He answered all questions I had and I trusted him More

willing to go all the way to make a deal happen for my situation and need situation and need More

Great overall sales and service personnel at this dealership. I appreciated the attention to detail. dealership. I appreciated the attention to detail. More

The no haggle policy at serramonte is great. They give you the right price to start. They delivered more than promised and our sales guy Victor Lu was terrific (Mason also). They gave great side They give you the right price to start. They delivered more than promised and our sales guy Victor Lu was terrific (Mason also). They gave great side by side options and pricing and no pressure. I will go back for my next car or SUV. More

The dealership was very responsive and easy to work with. They were very knowledgeable and patient with the car buying process. They were very knowledgeable and patient with the car buying process. More

Purchased a used 2014 Lexus GX460 from them. Test drove it and everything was good until 2 days later. Check engine light came on. I trusted their inspection report which I highly regret. Test drove it and everything was good until 2 days later. Check engine light came on. I trusted their inspection report which I highly regret. More