Lexus of Serramonte

Great service Dean at Lexus Serramonte provided excellent service. He arranged a loaner vehicle even before I asked for one. He makes my scheduled service necessi Dean at Lexus Serramonte provided excellent service. He arranged a loaner vehicle even before I asked for one. He makes my scheduled service necessities a very easy process. More

Outstanding customer service! Danniel and stephen gave me a very satisfied service when i was there. We had a supper fun time during chosing my vehicle! Really recommend you guys g Danniel and stephen gave me a very satisfied service when i was there. We had a supper fun time during chosing my vehicle! Really recommend you guys go to this dealer, they will take care of you from A-Zx all you need is just get in the Lexus of Serramonte! You will walk out with satisfaction with your new vehicle! More

My purchase went so smooth In and Out with a car in 2 hours. Danna Yee and Aaron was excellent valuable team member of this dealership. I will go back again every few years. In and Out with a car in 2 hours. Danna Yee and Aaron was excellent valuable team member of this dealership. I will go back again every few years. More

Excellent Service Department.. I've been taking my LS460 since 2014 to Lexus of Serramonte and I can say that It's been one of my most pleasant experiences I've had with any dealers I've been taking my LS460 since 2014 to Lexus of Serramonte and I can say that It's been one of my most pleasant experiences I've had with any dealership.. David Martinez has been my adviser since the beginning, he always gives me "good" advice as to what needs to be done at the time, and when he is not there he tag teams with Randy who's equally competent. They are knowledgeable, professional, courteous and they get the job done on promised time. I have also refer friends to them!! More

Excellent Service Lenny Villajin has been our service advisor since we bought our Lexus in 2005 and everytime he's always been very helpful and accomodating, a great pe Lenny Villajin has been our service advisor since we bought our Lexus in 2005 and everytime he's always been very helpful and accomodating, a great person and very professional. Overall,we love Lexus! More

Service I recently took my car in for 20,000 mile service. My experience was excellent, as usual: courteous, professional, friendly and helpful. This was espe I recently took my car in for 20,000 mile service. My experience was excellent, as usual: courteous, professional, friendly and helpful. This was especially true for Dean DeCastro, the service Lane Manager. He always makes me feel at home, relaxed and comfortable. The team was even able to complete the service ahead of schedule. I am very pleased and appreciate the excellent service. Thank you. Lola Kung More

Excellent service, I have recently returned as a customer to Lexus Serramonte after purchasing (and selling) a different car. I actually sold that car mostly due to real I have recently returned as a customer to Lexus Serramonte after purchasing (and selling) a different car. I actually sold that car mostly due to really poor service..Lexus Serramonte had "set the bar" for great service and I am so appreciative to return to them. I have never been disappointed. More

Excellent Service Lenny Villajin is my service advisor, he's professional, efficient and a great person. He always returns my emails and I trust him with my car...than Lenny Villajin is my service advisor, he's professional, efficient and a great person. He always returns my emails and I trust him with my car...thank you. More

Great Price and Service Recently I had a great buying experience at Lexus of Serramonte that I would like to share with you. Bought a new 2019 ES 350 F Sport from Jorge Loo, Recently I had a great buying experience at Lexus of Serramonte that I would like to share with you. Bought a new 2019 ES 350 F Sport from Jorge Loo, the Sales Manager, who not only offered me a great price for the car, but provided me with excellent, professional, and outstanding service not only during the sale, but also after. Everything went smoothly, except for one minor thing, that Jorge took care of immediately! From start to finish, I was out the door in three hours. Everyone at the dealership was professional, but Jorge was exceptional. I’m loving me car ,and would highly recommend buying a car from Lexus of Serramonte. More

Paid cash Didn’t send title for a month We purchased a brand new Lexus on Dec 18th. We paid cash and they were to deliver the car to us in Oregon, on Jan 11th. After 10 calls they finally co We purchased a brand new Lexus on Dec 18th. We paid cash and they were to deliver the car to us in Oregon, on Jan 11th. After 10 calls they finally confirmed delivery on the 16th but no title has come to us yet. They didn’t return calls and now informed us that there is more paperwork to be signed in order to get title. The car is sitting in the garage and we can’t drive it. We lost money on our planned ski vacation They have barely said they are sorry. Unbelievably bad customer service Find somewhere else to buy your car More