Lexus of Serramonte

Fast, Friendly and efficient. Vy Lee, our salesman was very knowledgeable and took us through the sales experience smoothly and efficiently. Would ask for Vy the next time we need Vy Lee, our salesman was very knowledgeable and took us through the sales experience smoothly and efficiently. Would ask for Vy the next time we need a vehicle. Jobelle was also extremely friendly and explained all our options. Thank you to both Vy and Jobelle. More

Always a pleasure, Randy Randy is a fast friendly efficient customer service rep. He knows the Lexus - old and new - no matter what the age. I Recommend him to anyone. Randy is a fast friendly efficient customer service rep. He knows the Lexus - old and new - no matter what the age. I Recommend him to anyone. More

Fantastic Customer Service Randy in the Service department and Raj in the Sales department are exceptional! Great customer service, patient, listened to my concerns and tried to Randy in the Service department and Raj in the Sales department are exceptional! Great customer service, patient, listened to my concerns and tried to accommodate me at all times. Never felt rushed or pushed into making a decision I didn't feel comfortable with - these guys are caring, compassionate, hard-working and both deserve a raise!! JB sold me my car 2.5 years ago and has consistently provided excellent customer service to me as well. I know I can call or text him anytime for help with my Lexus and he will be there to resolve my problem, or point me in the right direction. Bravo JB! Vivian Lee - Happy Customer More

Five star customer service I've been working with David Martinez at the Lexus of Serramonte since 2014 and I can say that this has been one of the most pleasant experience I've I've been working with David Martinez at the Lexus of Serramonte since 2014 and I can say that this has been one of the most pleasant experience I've had with a dealership so far. David and his counterpart Randy go out of their way to make sure that my car is serviced and repaired as per my instructions/request. It is rare to receive such level of customer service these days but these guys should be role models for others in the industry because they are the secret of the Lexus of Serramonte's success. More

Great Job This is my second Lexus car. All purchased here. As always great and fast service, friendly atmosphere! They are beyond GREAT, super super excellent c This is my second Lexus car. All purchased here. As always great and fast service, friendly atmosphere! They are beyond GREAT, super super excellent customer service. Will definitely be back next time.. More

STRESS FREE MAINTENANCE Everytime I bring my Lexus in for Service Dean DeCastro is very thorough and attentive...He's a Class Act. And the services has been amazing Everytime I bring my Lexus in for Service Dean DeCastro is very thorough and attentive...He's a Class Act. And the services has been amazing More

Great customer service. Jobelle did excellent for explaining everything a customer need to know about buying a car,she giving her customers options whats important.She also e Jobelle did excellent for explaining everything a customer need to know about buying a car,she giving her customers options whats important.She also explain very polite in professional manner.We really appreciate the help that given to us,thank you so much Lexus of Serramonte,Daly City,California. More

Excellent Dealer I just purchased a Lexus RX450H; I cannot THANK YOU Vy & Su enough!!!!!! They are beyond GREAT, super super excellent customer service; they exceeded I just purchased a Lexus RX450H; I cannot THANK YOU Vy & Su enough!!!!!! They are beyond GREAT, super super excellent customer service; they exceeded my expectation. I love the car so far. The price I paid was definitely fair. I would go back to this dealer for my next car purchase. More

Lexus of Serramonte: 5 STARS I find Lexus of Serramonte to be the best-run service organization I have had the pleasure of working with (and I've been driving Lexus products since I find Lexus of Serramonte to be the best-run service organization I have had the pleasure of working with (and I've been driving Lexus products since 1996). They have clearly designed an efficient, pleasant experience, which they continue to fine-tune (it feels like it was based on The Four Seasons hotels). At the risk of sounding corny, the service organization amplifies the larger Lexus brand: Pursuit of Perfection. The dealer is well organized and emaculate (you could eat off the proverbial floor it's so clean). They have a comfortable business center if you want to work remotely while waiting for your car. And, you can easily visit the sales center to check out the latest Lexus vehicles with friendly, knowledgable, no-pressure sales people. Hang out with the great JB Berera if you want to have a good time while waiting for your car; you'll be glad you did. More

Eric is good to chose dealership Eric Weichardt is very professional and very enthusiasm. he will step by step to help me how to use the new car function and show me the car what is i Eric Weichardt is very professional and very enthusiasm. he will step by step to help me how to use the new car function and show me the car what is important function. is very gentlemen Jin More