Lexus of Serramonte

Pleasantly satisfied with purchase of Lexus I was pleasantly surprised with the entire process at Serramonte Lexus. As I was seeking a Lexus SUV for my wife, we decided to get a Certified used I was pleasantly surprised with the entire process at Serramonte Lexus. As I was seeking a Lexus SUV for my wife, we decided to get a Certified used model from the dealer. In my head I was already defensive thinking they are going to try to gouge me and sell me a car I did not even come in to buy. I met the representative Yury upon my arrival. Yury asked me specific questions about why and what I needed. He then presented me with 4-5 that fit this profile. Patiently explained the features inside the car, and we decided to make an offer. We asked for concessions and received those, and the dealership was prompt with getting those installed ASAP. Yury went to bat for me… Financing department was not an issue as we paid cash, though we still needed to fill out documents which went smoothly. Very satisfying experience. -Sandman More

Excellent customer service Eddie and team were excellent! I have a little baby, so I was not able to pick up the car. They managed to drop it off at my house :) How convenient i Eddie and team were excellent! I have a little baby, so I was not able to pick up the car. They managed to drop it off at my house :) How convenient it was for me and spouse. I will recommend this dealer to any parent More

Great Service AAA+++ Wonderful service. Professional and courteous. Keep you informed on all work performed. I highly recommend Lexus of Serramonte. Definitely will come b Wonderful service. Professional and courteous. Keep you informed on all work performed. I highly recommend Lexus of Serramonte. Definitely will come back again and will recommend Lexus to family and friends More

World Class Customer Service The team at Lexus Serramonte are consistently helpful, professional, courteous and I never feel like they are trying to overcharge me. Pete has gone The team at Lexus Serramonte are consistently helpful, professional, courteous and I never feel like they are trying to overcharge me. Pete has gone out of his way to get me better pricing, and David gave me a ride to the store and back last week while my car was being serviced. Super service. More

nice job, Allen I got my RX350 from Allen, who is very experienced negotiator. They worked till midnight to have all docs prepared and signed. Everything is perfect. I got my RX350 from Allen, who is very experienced negotiator. They worked till midnight to have all docs prepared and signed. Everything is perfect. More

Great Srrvice Experience at Lexus Serramonte Staff were very friendly, work was excellent and got my car back when I was told. Customer lounge provided drinks and food for free, and they even wa Staff were very friendly, work was excellent and got my car back when I was told. Customer lounge provided drinks and food for free, and they even washed and vacuumed the car. More

Lexus Experiance Fernando was great ! couldn't have asked for better to walk me through the purchase of my new Lexus! Thank you! Also thank you to Danna for her t Fernando was great ! couldn't have asked for better to walk me through the purchase of my new Lexus! Thank you! Also thank you to Danna for her time and patience, great team! More

Love my car Fernando was excellent to work with. He took a lot of time explaining features of the car. Was very nice & easy to work with. Very honest also! Fernando was excellent to work with. He took a lot of time explaining features of the car. Was very nice & easy to work with. Very honest also! More

Honesty at its best! We had a our car towed to Lexus of Serromonte service shop after it would not start, thinking our 2008 IS 250 finally decided to break down. Fortunate We had a our car towed to Lexus of Serromonte service shop after it would not start, thinking our 2008 IS 250 finally decided to break down. Fortunately, the car was in perfect condition but the battery was dead. A potentially bad day turned around...Thank you Lexus of Serromonte! More

Excellent Experience, I called the Service Center at Serramonte Lexus to let them know I reached the 10K mileage mark and needed to schedule an appointment to have my vehic I called the Service Center at Serramonte Lexus to let them know I reached the 10K mileage mark and needed to schedule an appointment to have my vehicle serviced. The person I spoke to was very friendly and polite and after looking at my schedule I was given a date and time that best worked for me. While still on the phone she sent me an email with the appointment information including the service technician’s name. I found it very convenient as I was able to copy and paste the information into my calendar. On the day of the appointment I pulled into the service center while I was waiting in my car for the service technician I was approached by an employee asking if he could help me? I said I had an appointment with Mauricio at 9:15. He soon returned to let me know that it would be a few more minutes as Mauricio was finishing up with another customer. Within a few minutes Mauricio the service technician greeted me and introduced himself. I Found him to be friendly polite and very professional. I asked how long it would it be until I got my car back. He said it would take about an hour and a half to service and clean the inside and wash the outside of my. Which was perfect timing as I had a webinar to take. More