Lexus of Serramonte

Easy buying experience I really appreciated the gracious assistance of the Internet manager and my helpful sales person, Drago. They transformed what I expected to be a tr I really appreciated the gracious assistance of the Internet manager and my helpful sales person, Drago. They transformed what I expected to be a trying experience into a very quick and simple one. Thanks again for all your help. More

Best transaction ever I was in a difficult situation and not much time, very stressed. These guys were over-the-top professional, efficient, accurate, fair, good price, I was in a difficult situation and not much time, very stressed. These guys were over-the-top professional, efficient, accurate, fair, good price, honest and clear straight forward terms. I have never been happier with a car purchase in 40 years. Awesome customer service. Can't thank them enough! More

My Experience First and foremost Ken L. was Knowledgeable and Respectful. The gentlemen I spoke to earlier didn't seem like he wanted to help me. Eventhough there w First and foremost Ken L. was Knowledgeable and Respectful. The gentlemen I spoke to earlier didn't seem like he wanted to help me. Eventhough there was a specific vehicle I was looking at, experience wasn't great with him. Aside from that I had left the dealership, but shortly after Ken called me back about the vehicle I was interested stating its still available. So I returned for a test drive, based on carfax report the overall vehicles history with maintenance and ownership was excellent. There was a slight dent in the window sill trim, but they were able to take care of it! Also Tom K. from the finance department was superb at his role, providing clear explanations, and a great conversationalist. In the end after all paperwork was finalized which of course takes some time. I was super extremely satisfied with my purchase and whole process! A+++ service. Highly Recommended when purchasing a car to see these guys at Lexus of Serramonte More

quick honest service Brought my car in for minor oil change service and wiper blade insert replacement. Eddie was thorough and honest with recommendations, no high pitch s Brought my car in for minor oil change service and wiper blade insert replacement. Eddie was thorough and honest with recommendations, no high pitch sales. Definitely recommend Eddie as the service advisor. Will return next time. More

Purchase of a used RC 350 AWD F-Sport I had a terrific experience at Lexus of Serramonte with my recent purchase of my Lexus RC 350 F-Sport. I was guided through my purchase by Steve Baile I had a terrific experience at Lexus of Serramonte with my recent purchase of my Lexus RC 350 F-Sport. I was guided through my purchase by Steve Bailey who was patient, knowledgeable, honest, and very personable. I am a long time customer and regularly service my vehicles at Lexus of Serramonte. My service manager is Pete McConnell, and he has always been extremely attentive to my needs. I was also helped on many occasions by Dan Vlardi, who was patient with me as I tried to decide on the best vehicle for me and my family. We took a few test rides together, but he never pressured me to buy. I can't say enough nice things about these three members of the Lexus team. They are to be recognized and commended for their excellent customer service talents. More

Always great service Serramonte Lexus IS great. Friendly, fast, courteous and informative!!! No complaints here!!!!!!Adrian Sadler was very professional with a great perso Serramonte Lexus IS great. Friendly, fast, courteous and informative!!! No complaints here!!!!!!Adrian Sadler was very professional with a great personality. And soo early in the morning. More

Always a Pleasure Working With Dean Driving my fourth Lexus from Lexus of Serramonte. The service is always great. I brought my car in for a service and minor recall issue in the afterno Driving my fourth Lexus from Lexus of Serramonte. The service is always great. I brought my car in for a service and minor recall issue in the afternoon. My car was washed and clean, ready to go the next morning. Dean set me up with a loaner that I having been interested in trying and I will buy my next car there as well! More

Dependable as always I have been a customer of Lexus since 1981. I bring it to Serramonte Lexus always. Services were done promptly with courtesy. I will recommend to I have been a customer of Lexus since 1981. I bring it to Serramonte Lexus always. Services were done promptly with courtesy. I will recommend to others . . More

Upcharged for services declined/poor customer serviceth I made a 7am appointment and brought my car in for 50k mile service on 8/18/17. Dean tried to sell me the "middle service." When I asked what the di I made a 7am appointment and brought my car in for 50k mile service on 8/18/17. Dean tried to sell me the "middle service." When I asked what the difference was between the basic and middle service, he said the middle service cost $10 more and provides zMAX fuel additive. He did not provide me with a comparison chart to see the difference, like other advisors had in the past. When I declined the upcharge, he handwrote "no zMAX" on my work order. He told me my car would be ready by 8:45 or 9am. At 9am, Dean had not called or come to the waiting area. So, I went to talk to the cashier. She told me that he was with another customer but she would check with him. 15 minutes later she came by and said he was still talking to another customer but she would try and get his attention. I went back at 9:30 and found my car was ready, but only because I went to check. Dean never came back to tell me how my car was or what was done. When I got home, I reviewed the invoice and saw that I was charged for the value service that i explicitly declined. I called and left email messages for Dean and still have not received any response. I even left a message with Vy Le, the internet sales consultant, because there is no one in the service department who wants to return my call or emails. Vy was the only one who responded, but he could not give me an answer as to why I appeared to be upcharged. Apparently, I need to find somewhere else to get my car serviced because this type of customer service is unacceptable. I saw and heard other advisors come to talk to their customers and explain what was done to their cars. Yet, Dean never came to me or even called to tell me what was done to my car. I don't like to be sold something I did not want. Furthermore, I do not like to be ignored after making several attempts for clarification. Lexus of Serramonte sends me so many surveys, but I don't think they take them seriously. More

TERRIBLE Customer Service Took my car in for scheduled service via appt. Was told about 1 1/2 hours for service. It was about an hour and a half I get a phone call from the g Took my car in for scheduled service via appt. Was told about 1 1/2 hours for service. It was about an hour and a half I get a phone call from the guy who took my car saying car was being washed and would be ready in 5 to 10 min and then hung up. How personal is that? After a 35 min wait, I had to ask Where is my car??? In all, was there over 2 hours, no one told me if my car check out ok and oh by the way another guy waiting next to me was just as pissed as I as he was waiting well over 2 hours after being told 1 1/2 hours and no one talking to him. Service Dept at Serramonte has been going downhill for some time now!!!!! More