Lexus of Smithtown

I was car shopping for 6 months before i went to lexus, and it was worth the wait. I just picked up my rx300 from lexus of smithtown and i have to say this dealership is first class, i'm very happy. They t and it was worth the wait. I just picked up my rx300 from lexus of smithtown and i have to say this dealership is first class, i'm very happy. They took care of all my needs and questions. Even when I had a problem with my car they fixed it right away no questions asked and gave me a new RX350 to use in the meantime. Anthony "bud" in used was great!! Will and plan to buy again from him. thanks again!!!!! Evan G More

The dealership was extremely helpful and knowledgeable. They were very professional in a comfortable environment. The Sales Manager went out of his way to make the sale and make me comfortable. They were very professional in a comfortable environment. The Sales Manager went out of his way to make the sale and make me comfortable. More

My name is Larry Unger and i recently purchased a 2011 Lexus RX350 from Smithtown Lexus. I had a great experience with my salesman Joe Giaquinto which i would like to share. I sell auto insurance and 50 Lexus RX350 from Smithtown Lexus. I had a great experience with my salesman Joe Giaquinto which i would like to share. I sell auto insurance and 50% of the time when i ask a salesman to fax me cert of origan, bill of sale and lease agreement i never get it. To me that is poor service after the sale. In dealing with Joe Giaquinto i received quality service above and beyond. I wanted to have a cassette player in the car and it didn't have one. Joe promised me he would get one and one that fit. He got 2 cassette players that didn't work for one reason or another. Finally Joe got one 2 months later after the purchase that worked. He kept his word and provided the kind of service that makes a customer want to come back for the next car purchase i make. I am extremely appreciative of his efforts and determination to please a customer after the sale has been made. Larry Unger More

Our sales consultant, Arjun Vir, was The Best; professional, knowledgeable, good communicator, courteous and accommodating in every way. Mark Illiano, Sales Manager, also was helpful, professional professional, knowledgeable, good communicator, courteous and accommodating in every way. Mark Illiano, Sales Manager, also was helpful, professional and clear and direct in communications helping us to make our decision on a vehicle. We were very happy with our experience at Lexus Smithtown and are thrilled with our vehicle. More

Very knowledgeable and patient towards advising me about programming Bluetooth in my 400h. They spent a lot of time with me, going through all the requirements, and should no frustration when I asked the sa programming Bluetooth in my 400h. They spent a lot of time with me, going through all the requirements, and should no frustration when I asked the same questions more than one. I walked away felling very good. They are a credit to Lexus of Smithtown. More

We went to look at a new RX350 and I had many questions about it. Bob, the general manager, helped us and spent quite a long time with us explaining it's features and how the 2011 differed from older ones. about it. Bob, the general manager, helped us and spent quite a long time with us explaining it's features and how the 2011 differed from older ones. He was patient, very knowledgeable and we never felt any pressure from him. He simply talked to us and answered every question we had. We were trading in a 2009 Honda accord and he ran some numbers for us and showed us the actual car colors in the lot. We asked him about a certified used one and he took us over to the used cars and we found the color we wanted right outside the entrance. We took it for a test drive and that was it. We saved some money and were very happy with the car. Abbas was the person who helped us program all the electronics when we picked up the car. He knew everything about the car and patiently guided us through the process which took almost 3 hours. Both men spent enormous amounts of time with us and made sure we were happy with the whole experience. In all the cars we have ever bought we had never had an experience like it. I would recommend this dealership to anyone interested in buying a Lexus. They have many loaners and lend them out when you take the car in for service. They want their customers to be happy and they know if they are they will come back. All in all a wonderful car buying experience. More

From the moment we stepped in the dealership who can sense that they the people who work there have a sense of professionalism, honesty and they LISTEN and CARE about the customer. Our experience is so sense that they the people who work there have a sense of professionalism, honesty and they LISTEN and CARE about the customer. Our experience is so satisfying that I HIGHLY RECOMMEND going to LEXUS OF SMITHTOWN (LOS) if other customer plan to buy a new car. Abbas is just a wealth of information giving us details about the RX350, that when we initially planned to buy one my wife and I agreed that we would not purchase the NAV option, but after Abbas showed us all its advantages and features we ended up getting it. Eugene is just so pleasant to work with in getting the price mark that we targeted and REALLY worked with us to get us to the right price point that we can purchase the car with. Bob is such a professional and was with us every step of the way that really made us comfortable with our purchase. As a CONSUMER, you want to get the best price for your money especially with the economic times we are in. As a CONSUMER, it was the next biggest purchase we made next to our home so we want to make sure that we get the price we want. LOS was the 2nd dealership we went into and my experience was so pleasant and relaxed and that there was no pressure to buy. From the salesmen to the Gen. Mgr made us feel comfortable and relaxed with them that my wife and I felt that we made the right choice in purchasing our 2011 LEXUS RX350 at LOS. Thank you so much to LOS. More

I've been coming to Lexus of Smithtown for years to get my car regularly serviced. Their outstanding customer service is what has kept me there. Every time I go, August always treats me right. No matter my car regularly serviced. Their outstanding customer service is what has kept me there. Every time I go, August always treats me right. No matter what I go in for, even for something as simple as an oil change, he understands that I need loaner car so I can continue with my day's activities like dropping off my daughter at day care and getting to work on time for my scheduled meetings. Other places MAKE YOU WAIT, which drives me nuts because something simple can always turn out to be something more and now you're forced to wait even longer. I know this first hand because it happened to be with my wife's car! Not only that, this other place does not have the nice amenities that Lexus does. For example, a quiet room where I can set up my laptop with complete network access and even a phone to use for my conference calls. August also always calls me up and breaks down what was done with my vehicle. If more repairs need to be made, he always gives me what my options are. I used to drive a '94 LS400 but given its age and my need to upgrade to something bigger with my new family additions, it was an easy decision to go with Lexus again. August recommended me to a veteran sales rep and that's when I bought the 2010 RX 350 last year. And they just continue to give me outstanding customer service. In fact, on my last visit, just earlier today when I went to pick up my car after work, I noticed that my front license plate was bent out of shape (literally!) and I don't recall that being there before (and since I hand washed my car the weekend before it's definitely something I would have noticed). I didn’t want to turn an anthill into a mountain so I just casually mentioned this to Shetal Navi, the service representative at the time (August had already left for the day), in passing as I was signing the papers during my pick up. I didn’t really expect anything to happen - I just wanted to mention it. In fact, I even half expected to get into some kind or debate on whether that was actually there before I brought my car in for service or for her to give me some kind of elusive answer such as "I'll need to check with my manager and get back to you". Shame on me! No such thing occurred. Shetal immediately recognized my slight discontent and wouldn't let me leave the premises until I was 100% satisfied. She said (with some paraphrasing), “I don’t know if it there or not before you brought it in but let’s get it taken care of right now”. She asked me to get a cup of coffee in the lounge while she drove back into the service area. I actually elected to drink a small bottle of water instead and before I was even half done with it, she informed me that it was all fixed. And indeed it was with a shiny new license plate cover. These things may not seem like a big deal but it’s always the little things that you learn to appreciate and it’s what kept me coming back to Lexus over and over again. Their service staff is top notch and I would recommend them to anyone. And I can’t wait until my wife is in the market for a new car. I’ll know exactly who to go to :). More

The sale was low preasure. They were friendly and lsiten to what I wanted in my purchase. They were helpful in working on my timeframe and actually recommened that I come back after my first vist. After t to what I wanted in my purchase. They were helpful in working on my timeframe and actually recommened that I come back after my first vist. After the followed up, I purchased the car within 2 hours. Great experience. More

Eugene and the rest of the Lexus team were simply fantastic. The dealership demonstrated professionalism and pride in its products and service. The technical aspects of the car were explained thoroug fantastic. The dealership demonstrated professionalism and pride in its products and service. The technical aspects of the car were explained thoroughly and the financing was executed fairly and with ease. More