Lexus of Smithtown

Good experience buying a pre-owned Lexus RX350. Returned to the dealership up the block from our house after initially looking at pre-owned RX350's a few years ago. We were finally ready to make a Returned to the dealership up the block from our house after initially looking at pre-owned RX350's a few years ago. We were finally ready to make a purchase, knew exactly what we wanted, and in ten minutes had picked a 2015 RX350 from the lot with our salesman John V. He did an excellent job explaining the choices we had and also did a good job with all the paperwork. My meeting in the business office with Robert Meyer went smooth also. He did his job trying to sell me the extended warranty which I declined, but didn't push too hard like I have experienced in past years at other dealerships which I did not like. He also made sure he reached out and communicated to me about the loan rate being higher than I anticipated rather than waiting for me to find out days later when I picked up the car. I appreciated that phone call. The night we picked up the car and drove away I noticed a clicking sound in the car under the passenger dashboard. We stopped back to see John and he suggested to bring to service the next day and it would be taken care of. We made an appointment online on the website (nice) for service and brought it in. This is a professional service department and they took care of the problem in a few hours cleaning out the blower motor cage of leaves. I was disappointed that they did not catch this when they got the car back from lease, but my faith restored when they fixed it quickly. Overall it was a good experience for my wife and I. More

6 month service Driving into the service center was easy andI was quickly welcomed . afterwards I was directed to a service manager who was both helpful and pleasant Driving into the service center was easy andI was quickly welcomed . afterwards I was directed to a service manager who was both helpful and pleasant After my vehicle was ready I had a chance to talk to a service technician who was both friendly and knowledgeable. All my questions were answered. More

I was happy and satisfied with Lexus of Smithtown Lexus of Smithtown was awesome thanks to Aaron, Robert, and James they were a great help I recommend Lexus of Smithtown, happy new year! Thanks Lexus of Smithtown was awesome thanks to Aaron, Robert, and James they were a great help I recommend Lexus of Smithtown, happy new year! Thanks More

Great dealership!! Would highly recommend this dealership!! Not only are the prices the best. The people go out of their way to help. Josh Torres was a fabulous salespe Would highly recommend this dealership!! Not only are the prices the best. The people go out of their way to help. Josh Torres was a fabulous salesperson. Would highly recommend going to him!! Bid rossworn was also wonderful to work with More

Knowledgeable staff, friendly, no pressure. I did not expect to walk out purchasing a Lexus. I thought it was out of my budget. Bill and the owner were extremely patient and worked with me. I did not expect to walk out purchasing a Lexus. I thought it was out of my budget. Bill and the owner were extremely patient and worked with me. More

Tabetha 2015 Lexus RX 350 L Certified Tabetha was great. If it wasn’t for her great personality and fantastic sales abilities we would never have bought this car. We love the car and could Tabetha was great. If it wasn’t for her great personality and fantastic sales abilities we would never have bought this car. We love the car and couldn’t be happier. Thank Frank & Joan More

Professional Dealership is well managed and professional staff are friendly and curtious. There are many vehicles to chose from at the dealership. If you cannot fi Dealership is well managed and professional staff are friendly and curtious. There are many vehicles to chose from at the dealership. If you cannot find what you like at that location they will contact other locations to satisfy your needs. More

Best of everything. Attentive and patient! Ken Goldberg is amazing! We are very finicky clients and Ken is a very patient and attentive to all our concerns. Shawn was extremely helpful in expla Ken Goldberg is amazing! We are very finicky clients and Ken is a very patient and attentive to all our concerns. Shawn was extremely helpful in explaining the details of the vehicle. I would like to thank them both. More

Fabulous experience!!! Top rated sales professionals! I traveled almost 1 hour to get to this dealership, passing several other Lexus dealers along the way, and boy am I glad I did!! Kenny G and his tea I traveled almost 1 hour to get to this dealership, passing several other Lexus dealers along the way, and boy am I glad I did!! Kenny G and his team of co-workers are the friendliest, most outgoing, professional people I have ever met at a car dealership in my life. I purchased a 2015 Certified RX 350 from Kenny, and I am glad I did!! I will highly recommend these professionals to all I know who are in the market for a Lexus, new or used!! Beautiful experience, love my new car! More

Great sales person to deal with This is my first car from this dealership. Everyone is very friendly and no pressure. The best was dealing with our sales person Tabetha Pradel. She w This is my first car from this dealership. Everyone is very friendly and no pressure. The best was dealing with our sales person Tabetha Pradel. She was the best from beginning to end. She helped us with every step and stayed late to accommodate our test drives and questions. Tabetha is very upbeat and a pleasure to deal with. We didn't have any pressure and felt we had her full attention before and after the sale. If you do stop in at this dealership you need to ask for Tabetha. She can help you with new or used cars. More