
Lexus of Smithtown
St. James, NY
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1,096 Reviews of Lexus of Smithtown
Rip off Dealership. Pulled a bait and switch on me. Test drove one model RX350, negotiated price and terms and then when drove away discovered they gave me a different ca Pulled a bait and switch on me. Test drove one model RX350, negotiated price and terms and then when drove away discovered they gave me a different car. When asked them to take it back they wanted $6,000 from me and only if I leased a year older model at full list price What makes this worse is a Non Lexus dealer after contacting Lexus Finance told me there was a $4.300 difference in worth versus buy out, not $6,000. Lexus corporate was just as bad. Said nothing they can do about it. More
Wonderful Sales Experience First time leasing a Lexus and will definitely recommend this dealership, especially Ali Mujtaba, who was one of the nicest salespeople we have met du First time leasing a Lexus and will definitely recommend this dealership, especially Ali Mujtaba, who was one of the nicest salespeople we have met during our search for a new vehicle. Very accommodating and professional, worked so well together - left feeling extremely satisfied that we received an excellent deal on our lease. Denise Plourde in financing was also excellent. Made the process seem effortless. The dealership even had no problem allowing our dog into the showroom while the paperwork was processed as opposed to leaving him in the car. Every employee acknowledged us with a greeting, no matter how many times we passed by. Just wonderful. -d. Maroney More
Excellent Experience The Lexus team was amazing - help to select the model, features, locating the vehicle, paperwork and explaining the feature of this luxury SUV. The c The Lexus team was amazing - help to select the model, features, locating the vehicle, paperwork and explaining the feature of this luxury SUV. The credit goes to the team leader - Salman Umar ( Manager ) who has created this culture of customer delight. It was real pleasure to deal with such professional staff. I highly recommend any one looking for Lexus or other luxury vehicle to visit before they buy their next vehicle. More
Exceptional Service Fahad, Saulman, Ali and Abbas were amazing! Customer service was exceptional. I had been to several dealerships and never felt comfortable around sal Fahad, Saulman, Ali and Abbas were amazing! Customer service was exceptional. I had been to several dealerships and never felt comfortable around salesmen, until I met this team! I will definitely recommend them to anyone!! More
Great professional experience Excellent buying experience with Mike Mandolese a real professional and Denise in financing. Very straight forward, simple process. Was there on Thurs Excellent buying experience with Mike Mandolese a real professional and Denise in financing. Very straight forward, simple process. Was there on Thursday drove away the new car on Saturday. Could have had car on Friday but we wanted to see Mike and thank him. More
a great car buying experience this is my fifth lease from this agency. I come back because the leasing experience is as pleasant as having dinner in a fine restaurant. Sales Manage this is my fifth lease from this agency. I come back because the leasing experience is as pleasant as having dinner in a fine restaurant. Sales Manager, Bob Rossworn , goes out of his way to give you what you want at a good price. In addition, the service department is top notch. They never disappoint. More
Very nice people Robert was very nice and had a lot of patience with us. He was not pushy and had a lot of knowledge in answering any questions that we had. We just we Robert was very nice and had a lot of patience with us. He was not pushy and had a lot of knowledge in answering any questions that we had. We just went to look and ended up purchasing the GX. I think he does his job very well. I would recommend him to any of my friends. More
An Excellent Experience at Lexus of Smithtown, once again Ken Goldberg is our "go-to" guy. Today we picked up our 4th leased Lexus. Dealing with Ken is a pleasure. He is knowledgeable, informative, and well- Ken Goldberg is our "go-to" guy. Today we picked up our 4th leased Lexus. Dealing with Ken is a pleasure. He is knowledgeable, informative, and well-organized......and an all-around nice person. More
Lexus service The service experience is wonderful. All work pro formed perfectly in a timely manner. Service advisor ( Robert romano ) is a perfect gentlemen and ge The service experience is wonderful. All work pro formed perfectly in a timely manner. Service advisor ( Robert romano ) is a perfect gentlemen and gets the work done perfectly and as promised. Lexus of Smithtown a great dealership. More
Outstanding Service Quick and accurate diagnosis, shorter than expected repair time, and professional staff. Praise to Robert Romano, his experience and knowledge helped Quick and accurate diagnosis, shorter than expected repair time, and professional staff. Praise to Robert Romano, his experience and knowledge helped with a huge cost for repair. Recommend at the least a promotion or raise. Thanks Robert. More