Lexus of Smithtown

Planned on getting a Lexus and this dealership turned me off I went into this dealership yesterday because I was planning on turning in my lease with Honda and getting into a new Lexus. I wasn't even there for 2 I went into this dealership yesterday because I was planning on turning in my lease with Honda and getting into a new Lexus. I wasn't even there for 2 minutes, when I met with a salesperson (didnt tell me his name but was in his mid 40s, had greyish black hair and blue eyes) and left within the two minutes. I wasn't even greeted by this man, just by the receptionist and he was standing right next to her. I told her I wanted to trade in my lease and get into a new one and the guy said "perfect, come with me" didnt even introduce himself, didnt look me in the eye, NOTHING! I was looking at a 2015 Lexus RC 250 and he said "okay well we got the choice of car out of the way now what car do you have, how much are you paying and how long do you have left on your lease" I told him the truth that I had two years left on my lease but I have had it for two years and I really just had major problems with the car so I wanted to see what the options are. He literally looked at me and said "I cant help you" and laughed in my face. I told him, "Well, you didn't have to treat a new customer like that, you couldn't at least gave me options with a different car" he said "WELL REALLY I CANT HELP YOU, BE REALISTIC" I told him alright I'll go elsewhere then! I immediately left, went two stores down to Acura of Smithtown and bought a 2016 ILX with my car completely bought out, no issues, and no higher payment. The difference was, the salesperson Charlie at Acura actually gave me a chance and listened to me. I really wanted to get a Lexus, even if it wasn't the time right now and going into that dealership and briefly speaking to that terrible salesperson completely turned me away from ever getting one. Never recommending this dealership simply over 2 minutes. More

The Car Dealership for Pursuit of Perfection In early 2014 we bought a 2015 RX350 and were very pleased with our experience with Lexus of Smithtown dealership. We received excellent service, in In early 2014 we bought a 2015 RX350 and were very pleased with our experience with Lexus of Smithtown dealership. We received excellent service, in understanding the car selection process, why buy Lexus car, picking out the right car model and the year, deciding whether to purchase a new or Certified Pre-owned car, understanding all the car features, history of the car model we were purchasing, whether to Lease or Purchase, what to expect after purchasing the car such as issues of life time service and maintenance, reviewing the car inventory to select all the options of color interior and exterior to scheduling convenient car delivery and post-sales presentation on how to operate the precious Lexus we bought. All this was made possible by none other than Mr. Frank L., our sales consultant with a personal touch. When it came to finalizing price for car purchase, Mr. Rob R. was very gracious and with his vast car dealership experience quoted the fairest price and we consummated the deal. During this process, the dealership answered all the questions, provided whatever documentation, it was hassle-free. Dolores R. arranged the Lexus financing for the car and she went over all the Lexus Accessories and Services options to heighten our Lexus Elite Dealer experience. We were also introduced to Mr. Rob R. and his Service staff to put our minds at ease that our Maintenance and Services issues will be taken care of, and as we all know, except for routine recommended service, Lexus cars do not require a lot of additional maintenance. All employees of Lexus of Smithtown are available by all modern modes of communication at all reasonable scheduled business hours. Throughout the process, they were accessible, open and friendly, and they even call you back to make sure you were happy with their service. At no point, I had any complaints. All dealership dealings were highly professional and friendly. In this competitive world, we all know we have choices of car manufacturers and dealerships, but Lexus and Lexus of Smithtown are par excellence. Guess what, this year we wanted to get a Mid-size high-performance Luxury sedan. We did a lot of external research of competitive products, having looked at product ratings of design and performance, interior comfort and user-friendliness, safety, reliability, 5-year cost to own, technical specifications, and we selected Lexus GS350 model. Without hesitation, since we had a great sales and follow-on service experience last year, we went back to Frank L., sales consultant at Lexus of Smithtown and just purchased it. Frank G., General Sales Manager, answered all escalated questions and facilitated the final sale. Then Dolores R. arranged the financing. On the day of delivery, Jeff R. technical specialist went through in details all the features and operations of the new high-tech car and put us at ease with the product. He even came to the house and programmed the garage door opener. We recommend Lexus brand and Lexus of Smithtown as the Elite Dealership to all current loyal and new potential customers. They have a car for everyone of you. Let them show you why you should be a repeat customer or upgrade to Lexus. Give Frank L. a call, you have nothing to lose. Once you own a Lexus, why would you buy anything else? Why would you think of going anywhere else? More

Great experience leasing a great car at a great price My wife and i just leased a 2015 ES350 and we were very pleased with our experience at Lexus of Smithown. Mike Rothstein, our salesman, was friendly, My wife and i just leased a 2015 ES350 and we were very pleased with our experience at Lexus of Smithown. Mike Rothstein, our salesman, was friendly, intelligent and knowledgeable. He patiently answered all our questions, and our negotiations were conducted in a low-key, amicable manner. The dealership seems committed to supporting its customers. When we picked up the car, Mike was joined by Abbas Rajani, a technical specialist, to take us through a demonstration of all the features of the navigation and audio systems. Both encouraged us to call with any questions and emphasized their desire to provide continuing support throughout the lease term. I highly. recommend Mike and the dealership. More

So impressed with the entire experience Frank was very friendly and spent a great deal of time explaining all of the features available. He did not pressure me in any way towards the sale bu Frank was very friendly and spent a great deal of time explaining all of the features available. He did not pressure me in any way towards the sale but I was so impressed with him and the test drive that I leased my vehicle before leaving the dealership. I requested features that were not readily available but he was able to locate a vehicle for me within 24 hours. Would highly recommend him to anyone looking for a Lexus vehicle! More

Outstanding from start to finish Had a great experience from the first phone call until I drove out in my new Lexus. The Lexus staff of Rob M, Bob R and Dolores R , are a top notch pr Had a great experience from the first phone call until I drove out in my new Lexus. The Lexus staff of Rob M, Bob R and Dolores R , are a top notch professional Experience . I Would recommend Smithtown Lexus to anyone considering a new Lexus. More

They made my dreamcar mine. First I went to Rallye Lexus of Glen Cove and had anything but a good experience. The salesmen and manager did not communicate well with me or each First I went to Rallye Lexus of Glen Cove and had anything but a good experience. The salesmen and manager did not communicate well with me or each other, they misunderstood my lease agreement which was a deal breaker for me and that is when I went to Lexus of Smithtown. Quinn and Frank the sales manager were more motivated to please the customer and make the sale. Both really attended to my needs to make my dream car attainable. My experience was honest , respectful and enjoyable. I will be sure to pass on my great experience. . More

Impressed by the knowledge of the dealer. Frank Loviglio spent an enormous amount of time describing all of the features of the model that I was looking at. I was extremely impressed with his Frank Loviglio spent an enormous amount of time describing all of the features of the model that I was looking at. I was extremely impressed with his knowledge. More

Excellent Experience at Lexus of Smithtown! Just purchased my 7th Lexus from Lexus of Smithtown. Working with Ken Goldberg is always a great and fun experience. He's taken the time to get to k Just purchased my 7th Lexus from Lexus of Smithtown. Working with Ken Goldberg is always a great and fun experience. He's taken the time to get to know me personally recommending the vehicle that is perfect for me. Overall great experience from Denise Plourde finalizing my lease to the service department and the ease of making an appointment and getting a loaner car. The follow up is excellent as well. Wouldn't go anywhere else - Thank you all! Jeannine More

Wonderful experience. My experience was superb. My sales consultant, Quinn made everything very comfortable. No pushing, and very helpful figuring out perfect vehicle for My experience was superb. My sales consultant, Quinn made everything very comfortable. No pushing, and very helpful figuring out perfect vehicle for my wants and needs. He also found ways to make it very accommodating for my small children that were with me. Before I walked in I was truly browsing and he made the decision easy. More

GREAT EXPERIENCE This was my first experience at Lexus of Smithtown and I would highly recommend it. Working with Michael and Mark on my purchase was excellent. They w This was my first experience at Lexus of Smithtown and I would highly recommend it. Working with Michael and Mark on my purchase was excellent. They were knowledgeable and accommodating, guiding me comfortably through the entire process. I would definitely purchase another car from them in the future. Thanks! More