Lexus of Smithtown

Twenty years of buying cars from Denise Plourde and the Lexus staff has been an outstanding experience. It is a pleasure to go to this dealership. The service and attention is excellent, regardless of th Lexus staff has been an outstanding experience. It is a pleasure to go to this dealership. The service and attention is excellent, regardless of the age of the car. After Hurricane Sandy and the loss of all 6 of our cars (including 2 Lexus), Denise worked tirelessly to find the us the right car (2013 GS 350) as quickly as possible. The team not only checked up with us on our satisfaction with the new car, they also called just to see how we were progressing with the recovery of our home. We will always go to Smithtown Lexus for any car purchase and continue to recommend them to family & friends. Many thanks to Denise, Abbas, Leigh, Charles and all the other Lexus staff whose names we don't know for the highest level of service and support. More

The entire experience at Lexus of smithtown was like no other. I have purchased several cars and quite honestly I hate the process and was not looking forward to the typical salesmanship push and once the other. I have purchased several cars and quite honestly I hate the process and was not looking forward to the typical salesmanship push and once the sale is done they forget you exist. Not with this dealership. It all started with a great experience as soon as I walked in the door to the smile of the friendly receptionist. Our salesman, Mike Mandolese, was having a busy day and was with another client. He immediately came and introduced himself and made sure we didn't have to wait around until he was finished. He answered our questions and set us up with a test drive. The test drive was great. Both my husband and I took turns driving while we asked tons of questions. Mike spent a lot if time with us going over options and giving us honest answers not trying to sell us things we didn't need. The offer price of the car was fair and I didn't feel like I was taken to the cleaners. Mike gave us space to talk and we actually wound up purchasing the car that day. While we knew we wanted to buy a car, we we looking at Acuras and Infinities and we're leaning toward the Infinity. We were really impressed with the Lexus, it's features and most of all the dealership. Mike said after the sale the relationship with the Lexus dealership continues and he sincerely means it. This was important to us because we have dealt with dealerships in the past where there service department treats you like a number. The financial service manager, Denise Plourde, was so friendly and made the paperwork process painless. She was very informative in giving me the different financing options and helping me to make a decision. The day we picked up the car I was pleasantly surprised at the amount of time the Tech client care manager, Abbas Rajani, spent with us. He was so knowledgable and spent over an hour with us taking us though ever feature that had a knob or button in the car. I was so impressed. Both Abbas and Mike made it clear that is I had any questions about the car I could call anytime. Well when I got the car home I noticed some small glue marks on the cars. I called and Mike and he told me to bring the car whenever I want to and he would have it take care of. We brought it in the next day and it was fixed immediately. Overall it was a great experience and changed my opinion of the car buying experience. I highly recommend buying a Lexus and if you do go to Lexus of Smithtown and ask for Mike Mandolese! More

This dealership did so much for me that I don't know where to start. I was going to buy a 2012 Toyota Prius C from another dealership and theywanted me to pay 17% interest ratebecause my credit wasn't t where to start. I was going to buy a 2012 Toyota Prius C from another dealership and theywanted me to pay 17% interest ratebecause my credit wasn't that good and through some bogus bank that I never heard of before. Well a couple of days before I was going to pick up the car I saw an ad for the same car with less than half the miles at Lexus of Smithtown. I went to check it out and thats when I meet Oren Corridon. He was super friendly and very nice and he actually told me the car was going for less than advertised price!!! He didn't have to tell me that but he was honest. The priice of the Prius C was actually 1300 dollars less than the other dealership!!! I was so pleased that I went ahead and started the paperwork. That's when I met Dolores Russell and she was just a total sweetheart. She was very kind and made the experience even more better. This is my first car ever buying from a dealership or any car that was newer than 20 years old, lol. So I was very nervous and these 2 people made me feel relaxed and comfortable. The next day I got a call and Dolores told me I was approved for 6.39% and through Toyota financing. I was shocked and couldn't believe it. I was so happy that I called the other dealership and told them I cancel buying that car from them and went with the car at Lexus of Smithtown. I am very pleased and I love the car. I tell you that I have never been so happy in my life and I am very grateful for how Oren and Dolores treated me. I am recomending everyone to go visit them and you will see for yourself. OH, it was my birthday as well and they gave me some nice gifts as well. I mean the way they treated me was just above and beyond what I ever expected. Thanks once again to Oren and Dolores for making me a very happy car owner :) More

Mike Mandolese and his team were such a pleasure. Very patient and thorough. Excellent quality of service. I'll be seeing them in another 27 mths!! patient and thorough. Excellent quality of service. I'll be seeing them in another 27 mths!! More

We bought our second Lexus from Smithtown Lexus. Our salesman was Frank Loviglio. He was outstanding. We picked up our new car today (Feb. 28, 2014). Not only did he do an excellent job helping us to bu salesman was Frank Loviglio. He was outstanding. We picked up our new car today (Feb. 28, 2014). Not only did he do an excellent job helping us to buy our car, but he patiently and calmly explained everything in detail. He went over things again if I asked. He was extremely professional and understanding that it was taking time to understand all the new features in our car, He not only guided us through the process of buying the car, but also worked with in setting up our car. Additionally, I would like to add that everyone at Lexus has been wonderfully helpful. I also have to say something about the service department. A major reason we bought our second Lexus at Smithtown was because of the service department. We have brought is our other car for service (both minor and major-including oil changes) and we have to say that the service department is outstanding. We have purchased other cars over the years and have had many experiences with service department-none as good as this one. I just have to say once more that it was a pleasure to work with Frank he answered all our questions, was patient and above all a true professional More

This is the fourth Lexus that I have leased from this dealership and I have found them to be extremely helpful and responsive. From going through the leasing information and costs with Bob, to the follo dealership and I have found them to be extremely helpful and responsive. From going through the leasing information and costs with Bob, to the followup with Denise, through the explanation of all the features in the car with Mike, the process was smooth and efficient, but not rushed. All my questions were answered even through the following few days when I was still needing some help with a few things. Also, over the years of leasing with Lexus of Smithtown, I have found the service department to be not only helpful ,but very well organized, getting my car in and done in a more than reasonable amount of tine. Barbara W. Huntington More

Matt was very helpful and honest with all of the information provided. I would recommend anyone going to lexus to speak with him. He also provided all of the information when I picked up the car w information provided. I would recommend anyone going to lexus to speak with him. He also provided all of the information when I picked up the car which was extremely helpful. More

My experience with Lexus of Smithtown has been a positive one. My salesman, Oren, was very professional, courteous and went out of his way to be sure I was a satisfied customer. I would not hesitate to rec one. My salesman, Oren, was very professional, courteous and went out of his way to be sure I was a satisfied customer. I would not hesitate to recommend Lexus of Smithtown to my friends and family. I am sure my experience with the service department will be a positive one also. Looking forward to years of enjoyment with my pre-owned Lexus. Thank you Lexus of Smithtown. More

Frank was extremely helpful in getting us the Lexus pre-owned vehicle we were looking for, explaining the pre-owned program and staying within our budget. He definitely helped our experience be an enj pre-owned vehicle we were looking for, explaining the pre-owned program and staying within our budget. He definitely helped our experience be an enjoyable and efficient one. More

I was very pleased with extra time energy Jerry Powder put into helping me buy my new 2014 GX460. He really made the different along with Tim Burns & Denise Plourde between buying from this dealer and an put into helping me buy my new 2014 GX460. He really made the different along with Tim Burns & Denise Plourde between buying from this dealer and another. Even after making the deal I was happy with Denise found a newer Lease program that would save an additional $1700.00 !! I would definitively use them for future purchases. I will be recommending them to Friends & Family. Thanks Again John More