Lexus of Smithtown

I picked up my new RX 350 at the Smithtown Lexus dealer today. I have purchased and leased my cars in my time. I had two months left on my other car so I intended to just look. I already own a older Lex today. I have purchased and leased my cars in my time. I had two months left on my other car so I intended to just look. I already own a older Lexus for my wife that has been totally a dream to work and no major service need. I looked at the RX 350 and was very impressed and there was a very nice guy that I started to talk with him as he was a technical support person. I was then introduced to Joseph Giaquinto a top salesperson that had the strong knowledge and warm attitude that I look for in a sales person. After speaking with Joe I was introduce to the sales manager of the sales floor. Robert Rossworn. I say he was a true non pushing sale manage (others types would have given me the first step out that door) He came across with the feeling in wanting to lease a RX 350 and said I will see what I can do in helping you be "satisfied. " He was not out to put pressure on making the sale". I will just say Robert and Joe worked in pleasing me the "customer". I can go on but my goal is to let others know the service I received at this dealer. I want to support there handling of me purchasing a $50,000.00 car. I think if it was a $25,000 car these guys would handle the customer the say way. Stop in and meet Joseph and Robert. I picked mine up today and the delivery was so well done with showing me most features and advising me to stop by or call with any questions. It felt great to drive it as I went over street pot holes and as they said hard to feel them and going over the tracks on Lake Ave did not really feel them like I did with my past SUV. I will stop and leave you that I was a happy customer. As past National Sales manager for major computer company I also tried to always treat people like you want to be and these Guys and the dealership fit in. Try it your will like it. -smile Harold More

Amazing help and information. It was a pleasure to buy this car. Frank and bob were informative and so knowledgeable, we will definitely recommend this dealership to others. this car. Frank and bob were informative and so knowledgeable, we will definitely recommend this dealership to others. More

This is my third Lexus leased from Mr Mandolese. He is a great salesman. Also my experience with service at your dealership is very positive. In fact the much better service is what made me switch to Lexu great salesman. Also my experience with service at your dealership is very positive. In fact the much better service is what made me switch to Lexus from Mercedes that I had earlier (three Lexuses back). More

The dealership provides excellent service and guides you quickly and easily through the whole sales process. Mike Mandolese is outstanding and knows his customers and anticipates their needs. He is one of quickly and easily through the whole sales process. Mike Mandolese is outstanding and knows his customers and anticipates their needs. He is one of the best salespersons I have worked with in any capacity and one of the major reasons I return to this dealership when I am ready to purchase a vehicle. Great customer service and treats each client as if they were his only one. Couldn't be happier with the experience because of him. More

I have purchased many new cars in my adult life. Audi, Lexus, Chevy and everything in-between. I have met all types of car salesman: pushy, obnoxious, rude and some have been polite and knowledgeable. B Lexus, Chevy and everything in-between. I have met all types of car salesman: pushy, obnoxious, rude and some have been polite and knowledgeable. But of the many car purchase experiences I've had, by far, the most standout has been my experience with Lexus of Smithtown and Frank Loviglio, in particular. I just purchased a BMW for my wife and was looking for either a second BMW for myself or an Audi. I stopped in to the Smithtown Audi dealer and was immediately put off by a rude, gruff salesman who made it clear that I was unwelcome, by his words, actions and gestures. I left immediately and figured on going to a competitor Audi dealer to look for an S5. I stopped in to Lexus of Smithtown on my wife's suggestion (sure that I was not too interested in a Lexus, but willing to check out the new models.) I was greeted by Salesman Frank Loviglio. I immediately made it clear that I was just browsing and would not be purchasing a Lexus at all. Over the next (3!) hours, Frank made every effort to explain everything I never knew I wanted to know about the new IS 350 F-sport. Unflappable, he insisted that I take one out for a test drive and that I might think differently about the handling, looks and performance of the new IS-350. He painstakingly explained everything about the car, the differences between the base and the sport, let me drive both to compare them and at no time was pushy or trying too hard to close a deal. After learning all about the new IS 350 and experiencing the power and performance for myself, I was convinced. Frank's boss (Frank Galante) came out and negotiated a fair price with no nonsense or gimmicks of any kind. They made the whole experience of selecting and driving a vehicle the way it should be. Simple, fun and exhilarating. The next morning, Dolores in finance had everything approved and ready with an interest rate I was certain I did not deserve and I picked up the vehicle today. Frank carefully went over every detail of the (very in-depth) amenities and functions of the new car and made sure I understood everything perfectly. In short, the whole buying experience was the best one could ever expect or hope for and I would whole-heartedly recommend Lexus of Smithtown and Frank Loviglio to any prospective Lexus customer. Even if you don't think you want a Lexus, go see Frank, I feel certain you will think otherwise after you've had a chance to meet this charming and professional representative. Thank You Russ More

Finally made the time to meet with the Lexus Technical Specialist, Abbas, and I am so glad that I did. Abbas was very thorough and patient. He showed me all the wonderful features that my Lexus offers, Specialist, Abbas, and I am so glad that I did. Abbas was very thorough and patient. He showed me all the wonderful features that my Lexus offers, features that I did not know about. He spent over an hour answering questions. He assured me that he wanted to make sure that I knew how to use each feature. The car is amazing. More

I have had all my service done at Lexus of Smithtown and have never had a reason to write a note. When I came in on a later date, having a key holder repaired, I remembered that I have an extended warranty have never had a reason to write a note. When I came in on a later date, having a key holder repaired, I remembered that I have an extended warranty on the car, and I had extensive service done a while ago. I told the employees and they were very helpful and checked my records. They found that I was due a refund on what I paid. It was promptly corrected and I received the refund. I am indeed grateful to them. More

We just purchased a Lexus RX 350 and I am so happy with both the car and the sales experience. Frank Loviglio is our salesman and he is a true professional- warm, accommodating, very knowledgable - a truly both the car and the sales experience. Frank Loviglio is our salesman and he is a true professional- warm, accommodating, very knowledgable - a truly outstanding salesperson and experience. Frank knew so much about the car and the process of buying- he made it very easy for us to decide and walked us through everything. He offered ongoing assistance with any help we need regarding technology/phone set up or anything else. When its time to buy again- Frank is the guy we want to work with! I would recommend Frank to anyone interested in buying a Lexus! More

Our experience at Lexus was terrific. Frank Loviglio is a wonderful salesman. He is personable, knowledgable, and accommodating. He went above and beyond to help us find the car that we would be happy with wonderful salesman. He is personable, knowledgable, and accommodating. He went above and beyond to help us find the car that we would be happy with and also be able to afford comfortably. He went over everything thoroughly when we went to pick up our new car. In just the few days that we knew frank, he made us feel warm and welcome. I would not hesitate to call Frank with any questions or concerns that I may have. I can't say enough about Frank and the service we received at Lexus. Frank is a truly outstanding salesman. More

I recently leased a new Lexus and the experience was totally outstanding. Frank Loviglio, the salesman, was extremely friendly, patient and professional in every sense of the word. I own another Lexus totally outstanding. Frank Loviglio, the salesman, was extremely friendly, patient and professional in every sense of the word. I own another Lexus which I also purchased at Smithtown Lexus and I have always been completely satisfied with the service department as well. I would highly recommend this dealership to anyone in the market for quality service and a great car! More