Lexus of Smithtown

Ken went above and beyond, being VERY patient explaining all the intricacies of our Lexus, and then detailing extra advantages and workings of the vehicle. Because we are technologically challenged, he too all the intricacies of our Lexus, and then detailing extra advantages and workings of the vehicle. Because we are technologically challenged, he took the time to go over explanations multiple times to make sure we understood everything we needed to know, even eating into his personal time. Earlier in the process, Ken encouraged us to speak to a counselor about adding accessories we had expressed an interest in. He brought us personally to the finance department and later introduced us to the service department staff and tech member Abbas. Ken is very personable and is an asset to your dealership. At no time did we feel pressured or rushed. We would not think twice about recommending him. More

On Sunday,10/19, I went to the New Owner Clinic. I stopped by Michael Mandolese's desk to say hello. He was very helpful and knowledgeable, in my decision to lease the Lexus IS250, which I love. I stopped by Michael Mandolese's desk to say hello. He was very helpful and knowledgeable, in my decision to lease the Lexus IS250, which I love. I then saw Abbas H. Rajani, the Lexus Technical Specialist. I have the car three months and have been meaning to make an appointment with Abbas, but never did. When I received the invitation on my email, I made an appointment. Abbas sat in my car with me and told me things that were not in the manual. He made and told me how to make some adjustments on my Navigation system. Abbas has the knowledge and patience to work with someone with me who is not computer savy. He was very helpful. I will, in the near future, make another appointment with Abbas to go over other areas we did not have time to do yesterday. I couldn't stay there all day. Thank you Abbas for your help. It was greatly appreciated. More

My new car purchase experience was made quite easy and stress free at Lexus of Smithtown. The sales staff and manager were thoroughly accommodating and professional. As with most other Lexus dealerships, stress free at Lexus of Smithtown. The sales staff and manager were thoroughly accommodating and professional. As with most other Lexus dealerships, the place itself was first class, with the added benefit of Godiva dipped chocolate cookies and massages.The actual negotiating experience was one of the most "pleasant" ones I have ever had when purchasing a new car. Of course, there was some give and take and they certainly are no pushovers.But they did not start off at the ridiculously high quotes that many other dealers do. And there was no "you better purchase right now" because these rates won't last or this is a very hot car and they are difficult to get so you better leave your deposit. None of those insulting games that we all have been subjected to. My car was delivered as promised with no surprise additional costs. I cannot guarantee that you will all have the delightful experience I did at Lexus of Smithtown,I could only relay to you about mine. I would also certainly recommend the sales rep who assisted me,Neil Fogel. Happy car shopping! More

If you are looking into purchasing or leasing a Lexus, I highly recommend Joseph Giaquinto as your sales person. It was a pleasure dealing with Mr. Giaquinto, he is truly a dedicated professional, personab highly recommend Joseph Giaquinto as your sales person. It was a pleasure dealing with Mr. Giaquinto, he is truly a dedicated professional, personable and determined to assist you in your endeavors. Mr.Giaquinto also knows the RX350 inside and out and was able to explain every option to my husband and myself. We never felt rushed and felt we could ask him any question. I am extremely satisfied with my vehicle. If I have any fears or questions, Mr. Giaquintro is there for my concerns, and he makes sure to return every phone call within the same business day,that represents a truly consummate professional! I also would be remiss if I did not I also would be remiss if I did not mention the professionalism of Dolores Russell, who had assisted my mother in the past for her previous Lexus and was there again, to assist is with our new lease and answer every question we had. Thank you Jerry Giaquinto, Dolores Russell and thank you Lexus of Smithtown. More

If you are looking into purchasing a Lexus I highly recommend Jerry Powder as your sales person. It was a pleasure dealing with Mr. Power; he is professional, personable and determined to assist you recommend Jerry Powder as your sales person. It was a pleasure dealing with Mr. Power; he is professional, personable and determined to assist you in your endeavors. Even though I went to Lexus to purchase a new CX Sport, I decided I would be happier purchasing a preowned RX350. Mr. Power showed me what inventory was available and I purchased my second RX. I am extremely satisfied with my vehicle. If I have any fears or questions, Mr. Power is there for my concerns. Thank you Jerry Power and thank you Lexus of Smithtown. More

My husband purchases an Rx350 from Frank Loviglio. A month prior I purchases a Mercedes Benz. The service we received from Frank was far superior to the Mercedes service. He explained thoroughly all a month prior I purchases a Mercedes Benz. The service we received from Frank was far superior to the Mercedes service. He explained thoroughly all aspects of the car and even came to the house to set our garage remote. It was a pleasure to deal with him. More

My experience at Lexus of Smithtown was as outstanding as it could possibly be. Mike Mandolese is by far the best sales person I have ever dealt with. Since 1995, I have purchased or leased 11 vehicles. One it could possibly be. Mike Mandolese is by far the best sales person I have ever dealt with. Since 1995, I have purchased or leased 11 vehicles. One of those 11 was a 2006 IS250 AWD, and I just completed the lease of a 2014 IS 250 AWD. MIke was my sales person for both transactions. MIke goes all out to satisfy the customer. He spends more time explaining the options and technology than anyone I evr dealt with. On delivery, he explains the vehicle in painstaking detail. He even got a rag and wax to clean spots that he saw on the car. No other sales person I have dealt with could come close to matching Mike. He is truly goes above and beyond the call of duty. I have had my 2006 serviced exclusively at Lexus of Smithtown, and the way I was treated left no doubt as to whether I would want to us this dealer again. On a scale of one to ten, with ten being outstanding, Mike is a definite 10. Denise Plourde was excellent in her role. She carfully explained all the possible options that I could add to the vehicle, but did so in a very polite and understanding way. She explained evrything in detail, again taking the time necessary for me to understand, but she was not pushy in trying to sell me something. This is a big asset to the buyer, and once again, Denise did a better job than any Financial Manager I have ever dealt with. Kudos for Denise. Frank Galante, as the Gneral Sales Manager was the person who sealed the deal when he offered me an $1,100.00 credit for servic that I had done only two days preciously. He was polite, understanding, and took an active interest in helping me make my purchase. He is the first General Sales Manager that ever got personally get involved in my purchase of a vehicle. I would like to thank him for his offer which made the entire transaction happen. Thank You Frank. More

We recently leased our fifth Lexus ES350 from Lexus of Smithtown. That, in itself should be evidence of our exceptionally pleasant and most satisfying experiences over the years. Jerry Powder walked us th Smithtown. That, in itself should be evidence of our exceptionally pleasant and most satisfying experiences over the years. Jerry Powder walked us through our whole "deal" in a most knowledgeable fashion...all the while treating us like family, and was always willing and able to seek out answers to our questions and address our concerns as they arose...and afterwards. He closed the "deal" and still continued to follow up well after we took delivery to see that all was well. He even contacted us to make sure our request for a tech session was arranged for... We can't say enough about his sales skills, his "follow through" and and his "follow up." We had a tech appointment with this most pleasant and super knowledgeable young man, Abbas Rajani. He allayed our fears as to how we woild learn to use the latest equipment in our new car..(console , display, bluetooth, etc. were very different from our previous model). He then proceeded to instruct us in a manner that made it easy to learn and relieved our anxiety by patiently allowing us to "learn by doing". We soon learned something else...that Abbas Rajani is expert in "All things Lexus". He offered continued assistance on tech issues as well as anything else that might occur... giving us that secure feeling again. The service rendered by these two men are certainly a good part of WHY we continue to do business at Lexus of Smithtown. Myra and Eliot Sonenblum . More