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Lexus of Smithtown
St. James, NY
1,096 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,096 Reviews of Lexus of Smithtown
May 24, 2013
I had been searching on line for an CPO RX400h for about a month. I had spoken with dealerships around the country as far as Utah, California and Florida. I had found a car I liked at good price in South C a month. I had spoken with dealerships around the country as far as Utah, California and Florida. I had found a car I liked at good price in South Carolina, but it was sold before I could arrange to get there. I found another in a dealership in Mass a few days earlier and had planned to get it. They had an attractive sale price online at Lexus CPO and on their own site. Then the day before I was ready to drive there the sale price was made a special sale, and was increased by $1000 from the day before. I looked these guys up on Yelp and found several complaints. A buddy of mine who had been looking out of town for me found a car I might like right here in Long Island. He negotiated the price on the phone, contacted me and I went to see it at Lexus of Smithtown. The car looked almost new. I had leased several cars since 1992 at this dealership but never purchased a CPO there, though I was trading in a CPO 400h I had bought in Florida 3 years earlier. When we arrived Mike greeted us and asked our name. When I gave him my last name he gave my first name, and remembered that he had sold us a car probably 10 years earlier. Amazing. Well the car looked pristine, it drove like a new one, and Mike gave us a good deal. He also delivered our car the next day, set up our phones, our garage door, and our Satellite radio. He also came back the next day with CD's I had left in my old 400h trade. All in all a great experience. Mike is a great salesman, very service oriented and very friendly to deal with. Lexus of course is a great car, and the RX400h is a terrific SUV, great gas mileage, absolutely quiet, lots of pep, and plenty of room. More
by BMermelstein
Employees Worked With
Michael Mandolese
May 24, 2013
Ken Goldberg is experienced and very knowledgeable of the products he sells. He has never rushed me whether on the phone or in person. He is one of the reasons we keep coming back to Lexus of Smithtown. We m products he sells. He has never rushed me whether on the phone or in person. He is one of the reasons we keep coming back to Lexus of Smithtown. We might have shaved a few dollars off the price by shopping around, but the excellent service we get at Smithtown keeps us as a very satisfied customer. More
by BobResch
Employees Worked With
Kenneth Goldberg
May 21, 2013
A visit to Lexus of Smithown is actually an enjoyable experience. We recently leased our 4th Lexus from there and it was as smooth a transaction as you can imagine. The staff really has a very good cus experience. We recently leased our 4th Lexus from there and it was as smooth a transaction as you can imagine. The staff really has a very good customer oriented outlook. Their knowledge of the cars they are selling is absolutely first class. Their treatment of their customers is also first class. They really care. Our visit usually begins with Robert Rossworn, Sales Manager. A summary of the latest changes in the Lexus line followed by a schedule of what is necessary to complete an orderly and rapid sale and closing. We are always impressed with the depth of his knowledge of each new Lexus. In addition, working with Dolores Russell, Finance Manager, is so organized and seamless that even after all these years I am still amazed at how quickly she can pull everything together. Flnally, we worked with Michael Mandolese, Sales Consultant, who was able to answer every question about our new Lexus - inside and out - and review with us in depth all the new capabilities of the electronics on our new Lexus, as well as, all the new safety features. In summary, from Robert to Dolores to Michael their knowledge of the cars was unbeatable, and results in a very pleasant experience at Lexus of Smithtown. More
by waterman214500
Employees Worked With
Robert Rossworn, Michael Mandolese
May 20, 2013
I had a great experience at Lexus of Smithtown. The salesperson that assisted me was Kenneth Goldberg and he was very informative, worked quickly, efficient and most of all I felt he was sincerely conc salesperson that assisted me was Kenneth Goldberg and he was very informative, worked quickly, efficient and most of all I felt he was sincerely concerned about us being happy. All negotiating, paperwork and picking up the new car was done in two days. More
by dawndeg
Employees Worked With
Kenneth Goldberg
May 19, 2013
Very professional and couteous. Kenneth Goldberg was especially knowledgeable and helpful and we arrived at a fair price.He spent as much time as we needed to understand the car purchased. Would definat especially knowledgeable and helpful and we arrived at a fair price.He spent as much time as we needed to understand the car purchased. Would definately recommend More
by drebsky
Employees Worked With
Kenneth Goldberg
May 16, 2013
Excellent experience for my first time leasing a vehicle. Fantastic quality of work throughout. Very pleased with everything start to finish. highly recommend anyone looking for a car to come here. Fantastic quality of work throughout. Very pleased with everything start to finish. highly recommend anyone looking for a car to come here. More
by ewilliams991
Employees Worked With
Denise Plourde
May 10, 2013
My friend recommends me to visit this place. This is my first Lexus and I am so far very satisfied with it. Ken is the salesperson who helped us find the one within our price range and he is knowledgeable first Lexus and I am so far very satisfied with it. Ken is the salesperson who helped us find the one within our price range and he is knowledgeable and friendly. More
by MoniY
Employees Worked With
Kenneth Goldberg, Tim Burns
May 08, 2013
Everyone at this dealership was very friendly and pleasant. When we arrived, we were immediately greeted by a friendly receptionist. When we picked up our car, Neil was very knowledgeable with regar pleasant. When we arrived, we were immediately greeted by a friendly receptionist. When we picked up our car, Neil was very knowledgeable with regard to explaining the capabilities of our new car. Thanks Neil! More
by brasenr
Employees Worked With
Robert Rossworn
May 07, 2013
My wife and I recently met with Robert Rossworn to lease a 2013 ES-350. This was the third time we have dealt with Bob and that in itself is a clear message of our complete satisfaction both with the deale a 2013 ES-350. This was the third time we have dealt with Bob and that in itself is a clear message of our complete satisfaction both with the dealership and Bob. In every instance we have found him to be friendly, courteous and meticulous in describing each of the vehicles features. He has always made us feel very comfortable and clearly answered all of our questions. We look forward to the next three years of our newly leased Lexus and have every intention of returning for our fourth one when this lease expires. More
by GwenStark1
Employees Worked With
Robert Rossworn
May 03, 2013
I called my Smithtown Lexus dealership on Thursday inquiring if I could turn my 2010 Lexus RX in six months early. They said sure, no problem. Your new car will be ready Friday at 2:00. I was greeted inquiring if I could turn my 2010 Lexus RX in six months early. They said sure, no problem. Your new car will be ready Friday at 2:00. I was greeted by Bob Rossworn, the sales manager, who had all my paperwork ready for me. I then met with Delores Russell who called my insurance company and in literally two minutes had my insurance transferred over. I was then introduced to Neil Fogel, my sales consultant. Neil went over the whole car with me and set up my Bluetooth phone and radio stations ( most important). By the time I was handed my keys, Neil felt like a part of my family. He shared very heart warming stories about his family with me and we had many laughs. This is my seventh Lexus and will not be my last! More
by LisaMac72
Employees Worked With
Robert Rossworn
