Lexus of Smithtown

I had the pleasure and privilege of having both Neil Fogel and Denise Plourde as my Lexus team when on the hunt for a new RX350 to replace the one I had been driving for over twelve years and over 200,0 Fogel and Denise Plourde as my Lexus team when on the hunt for a new RX350 to replace the one I had been driving for over twelve years and over 200,000 miles. Neil's appreciation of the company he represented as well as his knowledge of the model I was interested in made for an unparalleled sales experience. He is a warm, friendly man who made the whole family comfortable and at ease. The post sales overview of the new car was thorough and Neil made sure no stone went unturned. We left the dealership knowing we could reach out to Neil with any questions or issues that might pop up. Denise went to bat to secure the best financing for us. She helped me twelve years ago when I purchased my first RX300. It was like seeing an old friend when I saw Denise again! She has the skill set necessary to put together the best possible deal which made this sale feasible. Next car? A Lex with this outstanding duo! (Hopefully in less than twelve years :)! More

Charles is an excellent salesman who explained everything about our new extremely well. We love our new Lexus and have recommended the dealership to our friends about our new extremely well. We love our new Lexus and have recommended the dealership to our friends More

Very friendly persons with the best price quoted us. The car was delivered as promised and the explanation regarding how the car handles was professional and complete. The overall experience including fi car was delivered as promised and the explanation regarding how the car handles was professional and complete. The overall experience including financing was a pleasant experience. Frank Sullivan More

My salesperson Mike Mandolese is super accomodating and makes you feel like a friend. He did all that was necessary to get me the exact car that I wanted, including color scheme. He returned all of my call makes you feel like a friend. He did all that was necessary to get me the exact car that I wanted, including color scheme. He returned all of my calls promptly and really was on top of everything. I suggest any one going to Lexus of Smithtown to use Mike as their salesperson. In addition, a fellow named Abbas Rajani is an expert on all of the features of the cars. He took the time on my initail visit to walk me through step by step all of the new features of the car. He was quite helpful. Dolores Russell handled the financial end and she was warm and friendly and quite easy to work with. All in all my experience was very pleasant with no stress. More

All employees were truly outstanding and could not be more helpful. Frank Loviglio took his time to go over all of the features of the vehicle before I left. They definitely exceeded my expectations. more helpful. Frank Loviglio took his time to go over all of the features of the vehicle before I left. They definitely exceeded my expectations. More

Follow-up emails to Frank Loviglio and Frank Galante truly describe my opinion of and my appreciation for the first class (great rating) service I was provided throughout the sales process. To Lovig truly describe my opinion of and my appreciation for the first class (great rating) service I was provided throughout the sales process. To Loviglio: "I just wanted to shoot you a quick email of thanks for all you have done and for the truly outstanding delivery of the car to me last night. Your conduct throughout the selling and delivery process was that of a consummate professional. In fact, it was the best car buying experience I can remember and I have bought quite a few over the last thirty-five years. To Galante: "I wanted to thank you for the support you provided to Frank Loviglio and myself in consummating our agreement for the lease of a 2013 RX350. In addition to the message I sent to Frank, I also wanted to let you know that I believe your dealership represents the "Lexus brand" in only the best way. From the quality of the sales team (including Frank, Bob Rossworn and Delores Russell), to your showroom and your website, the image of professionalism in support of your luxury brand is quite evident. I plan to return to Lexus of Smithtown when I am in the market for another car and will give your dealership the highest recommendation to anyone I know who may be in the market for a new automobile." More

Charles Greene was exceptionally friendly and receptive to my needs and wants as a consumer. He was right there for me from beginning to end. He worked very hard to achieve my goals in buying a brand new to my needs and wants as a consumer. He was right there for me from beginning to end. He worked very hard to achieve my goals in buying a brand new Lexus. I also felt part of the Lexus family afterwards especially when on my delivery date I had no ride to pick up my new Lexus CT 200h. Charles was more than happy and willing to take on the burden of picking me up in Ronkonkoma on his day off so that I could complete the purchase in time to make it to work. Even afterwards Charles Greene kept to his words and stayed in contact with me to make sure all was well and was there for me when I called back with the many questions I had. I would recommend this salesman to anyone in pursuit of perfection at Lexus of Smithtown. Thanks again Charles. More

Michael went above and beyond to make sure the purchase and delivery of our new LS was a great experience. He was truly excellent: professional, knowledgable, and helpful. Michael is willing to go the ext and delivery of our new LS was a great experience. He was truly excellent: professional, knowledgable, and helpful. Michael is willing to go the extra mile to make sure his customers are satisfied. We highly recommend him. More

From the moment I met Neil Fogel, I knew that I was in good hands. Neil was quite personable and very knowledgeable about each vehicle I was considering purchasing. In discussing my options towards either good hands. Neil was quite personable and very knowledgeable about each vehicle I was considering purchasing. In discussing my options towards either purchasing or leasing a vehicle, I truly felt that both Neil and Bob Rossworn were actually looking out for what was best for me, rather than simply trying to get me into any vehicle at whatever price they could exact from me. Neil took great care in making sure I was happy with whatever vehicle I chose and both he and Bob worked very hard to make sure that I was received the best deal I could achieve. Neil, Bob and Denise were a pleasure to lease a car from and made what could be a negative experience into a positive one. Thank you! More

I've had 5 RX350's, all leased thru Lexus of Smithtown. I've worked with Robert Rossworn originally, and Denise in Finance. Bob moved up (kudos to Bob) and Ken Goldberg took over. Never ever had a bad expe I've worked with Robert Rossworn originally, and Denise in Finance. Bob moved up (kudos to Bob) and Ken Goldberg took over. Never ever had a bad experience. Denise is the best as far as putting together deals - quickly and proficiently - and always does more than she has to for the customer. I've walked out of there so many times with no anxiety or stress....My husband leased and BOUGHT his LS460, my daughter is leasing her car, my one son leased his car there and now my other son is buying my old Lexus RX350..my driveway is full of Lexus vehicles! Great sales force, great service and just great altogether. Satisfied customer. Will definitely recommend. More