Lexus of Smithtown

We would like to thank to David Hitt for his excellent and professional service. David is very patient and honest to us. We feel very easy to deal with him. We went to 3 different dealers BMW, Infiniti, A and professional service. David is very patient and honest to us. We feel very easy to deal with him. We went to 3 different dealers BMW, Infiniti, Audi before seeing David. He took his time answering all of our questions with pleasure even though we did not buy it at the first visit. We went back the second visit with our children. Again, he made our trip worth and our children felt the same. With his charming personality and professional expertise, he helped us buying the IS250. We strongly recommend him to our family members, friends, and neighbors. Thanks again David. Linda More

I have been leasing Lexus cars for the past fifteen years. This is my first experience with the good people of Lexus of Smithtown. From the very first hand shake with Sales Manager Robert Rossworn and years. This is my first experience with the good people of Lexus of Smithtown. From the very first hand shake with Sales Manager Robert Rossworn and Sales Consultant Michael Mandolese, I knew I was in for a flawless leasing experience. I met with Financial Services Manager Denise Plourde who took the time to explain the available package options currently offered by Lexus. Denise was knowledgeable and took the time to explain everything in a cohesive, straight forward manner. Michael Mandolese spent as much time as I required on the day of delivery. The car was immaculate and his explanations of the new features on the 2013 ES were clear and concise. If you have not visited Lexus of Smithtown at this point, you owe it to yourself to do so. A totally professional experience with friendly, well informed people. More

Not only was I impressed with the quality and friendliness of the dealership; the sheer speed at which I got my new hybrid vehicle was impressive. I worked with Neil Fogel, he is caring and wants friendliness of the dealership; the sheer speed at which I got my new hybrid vehicle was impressive. I worked with Neil Fogel, he is caring and wants his customers to be nothing but impressed with the service, and that is exactly what I got. Thank you Neil for the wonderfully smooth transition to my new hybrid Lexus! A++++ The doc! AW More

I write to express how pleased we are with our new Lexus but more importantly with the staff at Lexus of Smithtown. David Hitt our sales professional was wonderful. He spent a lot of time with us introducin but more importantly with the staff at Lexus of Smithtown. David Hitt our sales professional was wonderful. He spent a lot of time with us introducing us to the car, patiently answered all of our questions and made sure we were completely comfortable before we drove away. During the entire process from his first greeting, through the paperwork and pick-up he was completely professional. This is our sixth Lexus (the first from Lexus of Smithtown)and we have never enjoyed such a seemless purchase and delivery nor felt that our sales person would always be available in the future to facilitate any issues that might arise. Simply put Davit Hitt is the best and we will certainly return to Lexus of Smithtown in the future. I have alreadly recommended the dealership and David to a friend. We also worked with Denise Plourde who facilitated the final paperwork. She was also excellent to work with. That part of the process is usually long and arduous but she made it easy. Both David and Denise followed up with us on several occassions and I know with confidence that they will be there for us in the future. More

I want to thank David for his professinalism. We walked in to test drive a car and ended up buying our 3rd Lexus from this dealership. David walked us through the whole process, his attention to detail was in to test drive a car and ended up buying our 3rd Lexus from this dealership. David walked us through the whole process, his attention to detail was comforting. We have never experienced this kind of customer service at this dealership or any other dealership. David explained the new items in our car and invited us back for a follow up. He called to find out how things were going with the car and if we had any questions. Thanks for everything David Novella & Dennis W More

We live on Long Island and we purchased a new RX350 to We live on Long Island and we purchased a new RX350 to replace my wife's RX which we were giving to our daughter.We purchased the car prior to hurric We live on Long Island and we purchased a new RX350 to replace my wife's RX which we were giving to our daughter.We purchased the car prior to hurricane Sandy which did extense damage to the N/E.They kept us informed and somehow delivered the car as promised. Since it was next to impossible to get gas on Long Island after the storm ,my only question was ,will I have enough gas to get home. They advised me not to worry ,we will take care of you. When we picked the car up it was in perfect condition ,and it had a full tank of gas. We did not buy our two prior Lexus cars from them,but we will buy the future ones.I highly reccomend our sales rep, Kenneth Goldberg and FSM Dolores Russel,they did a great job in spite of very difficult circumstances.I would also like to thank SSC August Santini for having the sevice dept check out our 06RX,before we gave it to our daughter. More

Reputation of salesman was known to our family and he did not disappoint. He was courteous, helpful, anticipating our needs, went the extra mile to serve us. Both Michael and Frank were classy and gentlema not disappoint. He was courteous, helpful, anticipating our needs, went the extra mile to serve us. Both Michael and Frank were classy and gentlemanly and took pains in explaining each step of the way. More