Lexus of Tacoma at Fife

Jon Heffernan, has continually provided prompt excellent customer service. Jon as well as the other service tech's are always helpful to answer questions whether its by phone or in person by an impromptu d customer service. Jon as well as the other service tech's are always helpful to answer questions whether its by phone or in person by an impromptu drop in. Appointments are readily available, work has always been preformed in the time & cost specified. A courtsey phone call is always given when the car is ready as well as a follow up a couple days after the service. I have dealt with Jon now for years in the servide dept he is always professional and puts the customers needs as his top priority. More

Everyone at this dealership is friendly and professional. Andy Lee is my service advisor, and is responsive and a pleasure to work with. The Technical guru, Tammi (?) is a fountain of information. He took ex Andy Lee is my service advisor, and is responsive and a pleasure to work with. The Technical guru, Tammi (?) is a fountain of information. He took extra care in showing me how to load contacts from my Droid mobile phone to my (older) phone system on my Lexus 300. More

I never thought buying a car would be a pleasant experience until I went to Lexus at Fife. Jay Pak was very knowledgeable about the vehicles and found one that was perfect for me within my budget. experience until I went to Lexus at Fife. Jay Pak was very knowledgeable about the vehicles and found one that was perfect for me within my budget. I would definitely recommend to my friends and family. More

Todd was very professional and efficient. He found a perfect vehicle for me that is suitable for my needs and I have been very happy with it. perfect vehicle for me that is suitable for my needs and I have been very happy with it. More

This was the second car I bought from Todd Kim. He was very helpful, informative and professional. It should say a lot that this was my second car I bought from him, but it should say ever more that my t very helpful, informative and professional. It should say a lot that this was my second car I bought from him, but it should say ever more that my third car will be purchased with Todd Kim. He has created a friend and customer for LIFE! Thank you Todd Kim and Lexus of Fife/Tacoma! More

The Service Rep I worked with (Andy Lee) was the most friendliest, efficient, professional, and courteous individual I have had the pleasure working with. I came in for a simple oil change and he notifie friendliest, efficient, professional, and courteous individual I have had the pleasure working with. I came in for a simple oil change and he notified my of my 30,000 mile service was due. He was able to get 20% off the service price for me and put me in a very nice loaner in no time at all. He then repaired a chip in my paint with touch up paint and left the paint in my glove compartment. All in all, I was very please with his professionalism and overall manner. More

My overall experience at Lexus of Tacoma was wonderful. I am so greatful to have met Andy Lee he is a one of an kind. Whenever I havre a problem with my vehicle i'd always call him to ask for advice. I've ne am so greatful to have met Andy Lee he is a one of an kind. Whenever I havre a problem with my vehicle i'd always call him to ask for advice. I've never met someone like Andy at any other dealerships. I apreciate his work at Lexus of Tacoma. I know now who to talk to when I have a problem. Thanks Andy for your help! More

Since I have purchased second-handed Lexus RX330 (2005) in July 2010, it was blessing for me to meet Andy Lee, a representative of service department of the Lexus of Tacoma. Mr. Andy Lee is the person who in July 2010, it was blessing for me to meet Andy Lee, a representative of service department of the Lexus of Tacoma. Mr. Andy Lee is the person who has a skill to communicate with customer. He could understand what I need very quickly and well. He is a customer-oriented service provider. Explained well and descriptively what's the problem and what has been improved. That's why whenever I need a service, I ask him (Andy Lee) to take care of my vehicle. Due to the Andy Lee's service, my first impression on the Lexus of Tacoma is so good. And we made a decision to purchase a Lexus again later when we need next car. James Lim Federal Way, WA More

i have been dealing serviceing with andy lee for numerous years and a excellent service rep he always been understand my need always with a smile and greeting top of everything years and a excellent service rep he always been understand my need always with a smile and greeting top of everything More

I had been service for a long time with Andy Lee at the lexus of tacoma. he's professional and very kindly and friendly. When I had some problem, he solved the problem exactly and recommended how to care lexus of tacoma. he's professional and very kindly and friendly. When I had some problem, he solved the problem exactly and recommended how to care very well. so, after finish the service I was happy all the time. thanks Andy.. More